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  • EM6910 - steam has died!!

    Wonder if anyone else has had their steam die on an EM6910 - A quick search didnt turn up any specific cases...

    Just went to steam the milk for my morning coffee and nothing!! Turn the steam knob and just a click, nothing else!

    Its about 16 months old, so unless its the pump - Im out of Sunbeam warranty - might be time to see if the Good Guys extended warranty holds up to the in-store hype!

    ...damn, I wish I didnt sell my backup machine (Rancilio Audrey) last year - looks like Ill be digging out the Krups for a few weeks...


  • #2
    Re: EM6910 - steam has died!!

    The steam pump died on the old 6900 - it was about the same age.

    Comment


    • #3
      Re: EM6910 - steam has died!!

      Hey Thundergod - Did you get it fixed under warranty?? Or did the 5 year pump guarantee only come about with the 6910?

      Wonder how they just die like that? It worked perfectly yesterday - turned it on today and nothing!!

      Comment


      • #4
        Re: EM6910 - steam has died!!

        Originally posted by 554643141C121D250 link=1248478141/2#2 date=1248480632
        Hey Thundergod - Did you get it fixed under warranty?? Or did the 5 year pump guarantee only come about with the 6910?

        Wonder how they just die like that? It worked perfectly yesterday - turned it on today and nothing!!

        I have never seen a Pump DIE....  I also know that some agents have stated it has been teh pump, but in fact; just teh switch.

        I have seen any number of switch problems in the Steam Knob...


        It takes about 5 seconds to remove the Steam knob and to check the switch out..


        1: Just lightly rock the steam knob as if you were going to use it...  Machine OFF and you should hear the micro switch click..  

        1: No click = switch or switching plate out of position...

        2: If it clicks, it could still be the switch.


        Thus Remove the knob ( Grab firmly with L/H Hand (while standing in front)  and pull firmly out) and with a small Philips driver- remove the switching plate / guard and inspect the switch...   This is visible in teh Sunbeam Parts manual :-(

        A 1: It could have come away from its clip

        A 2: Wire broken or switch faulty


        If ya need to check the pump, as every thing above is OK...  Post back and I will provide further advice...

        Comment


        • #5
          Re: EM6910 - steam has died!!

          My EM6910s steam pump died a couple of months ago in similar circumstances. I just took my machine to Sunbeams agent and they fixed it under warranty. No cost.
          Like you, I dug out my old crappy Krupps, but didnt like it. Ended up using my Aeropress. Although I did use the Krups for steaming the milk. After the Sunbeam, the Krups was very slow and pathetic! Had to remove the froth enhancer(?).

          Comment


          • #6
            Re: EM6910 - steam has died!!

            Originally posted by 3338332B203D6765520 link=1248478141/4#4 date=1248495071
            My EM6910s steam pump died a couple of months ago in similar circumstances. I just took my machine to Sunbeams agent and they fixed it under warranty. No cost.
            Like you, I dug out my old crappy Krupps, but didnt like it. Ended up using my Aeropress. Although I did use the Krups for steaming the milk. After the Sunbeam, the Krups was very slow and pathetic! Had to remove the froth enhancer(?).

            If under the initial 12 months warranty... Yes take it back....  

            However as stated in post #3 above...    

            In most, if not all cases it has been to do with the switch..  

            Thus if out of warranty it is usually a simple fix - Adjustment  or when the switch has failed (usually fall apart) a simple replacement as it is a standard switch from J car etc.   8-)


            Note: the initial 12 months - added for clarity.

            Comment


            • #7
              Re: EM6910 - steam has died!!

              Originally posted by 210E0705122D010E0107050D050E14600 link=1248478141/5#5 date=1248497731
              If under warranty... Yes take it back....Wink
              Five year warranty on pump.

              Comment


              • #8
                Re: EM6910 - steam has died!!

                Originally posted by 484348505B461C1E290 link=1248478141/6#6 date=1248499156
                Originally posted by 210E0705122D010E0107050D050E14600 link=1248478141/5#5 date=1248497731
                If under warranty... Yes take it back....Wink
                Five year warranty on pump.
                Yea... But that Assumption will get you into strife.... If its the switch YOU have to pay for the Time and Parts....

                Thus always best to check first; if after the 12 month warranty....

                A few here have already been caught..

                Thus as I said... If after warranty... Check out the switch...

                If in fact it proves to be the Pump ya fine.. Take it back for a claim as covered by the 5 year coverage..

                But ya think Sunbeam and other would give a 5year warranty, unless they are reliable :-) As said before... Never known of one to fail and information received from some involved with looking after Sunbeam and other machines (same pump) have also stated teh same...

                A few were replaced along with the switch during the 12 month period, but I understand when the parts were returned to Sunbeam Eng for review... The word came down... Fault exhibited may be No Steam, but unless it was the PUMP... Then charges would apply.


                OH.... And if it is blocked because of scale etc.... Not covered - Ya pay and rightly SO ;D

                Thus see post #3 if outside of ya 12 month warranty period...


                Comment


                • #9
                  Re: EM6910 - steam has died!!

                  Originally posted by 61727720282629110 link=1248478141/2#2 date=1248480632
                  Hey Thundergod - Did you get it fixed under warranty?? Or did the 5 year pump guarantee only come about with the 6910?
                  It was assessed by Sunbeam as a failed pump (Id already checked the switch AM).
                  It came back working but failed again within 5 days.
                  Apparently it worked when the tech checked it so he gave the machine a cursory going over and sent it back.

                  I complained to Sunbeam that it had failed after 5 days and asked if they expected me to be without the machine for another 2 weeks while their "expert" techs had another go at it?

                  Thats when they offered to replace it with a brand new 6910, which I picked up that afternoon.

                  Comment


                  • #10
                    Re: EM6910 - steam has died!!

                    Originally posted by 554643141C121D250 link=1248478141/2#2 date=1248480632

                    I have never seen a Pump DIE....  I also know that some agents have stated it has been teh pump, but in fact; just teh switch.

                    I have seen any number of switch problems in the Steam Knob...


                    It takes about 5 seconds to remove the Steam knob and to check the switch out..


                    1: Just lightly rock the steam knob as if you were going to use it...  Machine OFF and you should hear the micro switch click..  

                    1: No click = switch or switching plate out of position...

                    2: If it clicks, it could still be the switch.
                    Thanks AM - I fiddled with the switch and there is definedently a click sound - tried to pull off the knob to further investigate but it wouldnt budge... I could get the hot water knob off - but the steam one is on really tight.

                    I dont want to force it off just yet, in case I break something. Ill see how far I get on Monday with Sunbeam/Good Guys extended warranty. Failing those options I will most centainly get in behind that switch!

                    Thanks heaps for your insights!

                    Comment


                    • #11
                      Re: EM6910 - steam has died!!

                      Originally posted by 253633646C626D550 link=1248478141/9#9 date=1248506249
                      Originally posted by 554643141C121D250 link=1248478141/2#2 date=1248480632

                      I have never seen a Pump DIE....  I also know that some agents have stated it has been teh pump, but in fact; just teh switch.

                      I have seen any number of switch problems in the Steam Knob...


                      It takes about 5 seconds to remove the Steam knob and to check the switch out..


                      1: Just lightly rock the steam knob as if you were going to use it...  Machine OFF and you should hear the micro switch click..  

                      1: No click = switch or switching plate out of position...

                      2: If it clicks, it could still be the switch.
                      Thanks AM - I fiddled with the switch and there is definedently a click sound - tried to pull off the knob to further investigate but it wouldnt budge... I could get the hot water knob off - but the steam one is on really tight.

                      I dont want to force it off just yet, in case I break something. Ill see how far I get on Monday with Sunbeam/Good Guys extended warranty. Failing those options I will most centainly get in behind that switch!

                      Thanks heaps for your insights!

                      It is tight but is only a push on knob... Plus you using ya left and we know you dont give that much of a work out

                      Let us know how ya go... In particular with teh extended warranty as that is covered by an insurance company... As I understand if you think Sunbeam agents are slow... :-(


                      Any way... If ya persist... PM me and I will walk ya through the rest of teh test...


                      Comment


                      • #12
                        Re: EM6910 - steam has died!!

                        Originally posted by 5358534B405D0705320 link=1248478141/4#4 date=1248495071
                        Like you, I dug out my old crappy Krupps, but didnt like it. Ended up using my Aeropress. Although I did use the Krups for steaming the milk. After the Sunbeam, the Krups was very slow and pathetic! Had to remove the froth enhancer(?).
                        Yeah! Good old back up machines! Took me a while to get a decent shot out of it today - had to wind out my grinder setting about 50 turns just to get it pouring!!

                        Comment


                        • #13
                          Re: EM6910 - steam has died!!

                          Originally posted by 644B42405768444B44424048404B51250 link=1248478141/10#10 date=1248506465

                          Any way... If ya persist...  PM me and I will walk ya through the rest of teh test...
                          Hehe yeah - might need a grippy glove or something!
                          Cheers for the help, youre a legend - will keep you posted!! These insurance companies are rarely easy to deal with!

                          Pete

                          Comment


                          • #14
                            Re: EM6910 - steam has died!!

                            Originally posted by 1925382329283F2A22294D0 link=1248478141/8#8 date=1248505318
                            Originally posted by 61727720282629110 link=1248478141/2#2 date=1248480632
                            Hey Thundergod - Did you get it fixed under warranty?? Or did the 5 year pump guarantee only come about with the 6910?
                            It was assessed by Sunbeam as a failed pump (Id already checked the switch AM).
                            It came back working but failed again within 5 days.
                            Apparently it worked when the tech checked it so he gave the machine a cursory going over and sent it back.

                            I complained to Sunbeam that it had failed after 5 days and asked if they expected me to be without the machine for another 2 weeks while their "expert" techs had another go at it?

                            Thats when they offered to replace it with a brand new 6910, which I picked up that afternoon.
                            Wow - what an ordeal, thankfully you got a new machine in the end!

                            Comment


                            • #15
                              Re: EM6910 - steam has died!!

                              Originally posted by 60737621292728100 link=1248478141/13#13 date=1248508111
                              Originally posted by 1925382329283F2A22294D0 link=1248478141/8#8 date=1248505318
                              Originally posted by 61727720282629110 link=1248478141/2#2 date=1248480632
                              Hey Thundergod - Did you get it fixed under warranty?? Or did the 5 year pump guarantee only come about with the 6910?
                              It was assessed by Sunbeam as a failed pump (Id already checked the switch AM).
                              It came back working but failed again within 5 days.
                              Apparently it worked when the tech checked it so he gave the machine a cursory going over and sent it back.

                              I complained to Sunbeam that it had failed after 5 days and asked if they expected me to be without the machine for another 2 weeks while their "expert" techs had another go at it?

                              Thats when they offered to replace it with a brand new 6910, which I picked up that afternoon.
                              Wow - what an ordeal, thankfully you got a new machine in the end!
                              Yeah--and he only had to give them his first-born. ;D

                              Greg

                              Comment

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