Originally posted by 7A757F627674697C1B0 link=1252591010/29#29 date=1258505527
While many blame the machine... I am of the firm belief that Good maintenance and correct usage - Grind, Dose levels and Tamp will see about 3 years plus... before major work required. However as seen by the posts here and the state of the equipment that I have seen in the repair shops.. The machines do have an issue with mismanagement and will fail in any number of ways.
I would suggest that many would have the same issue with top of the range systems.. As to the cheepies.. Same issues all teh time, but people just dump and buy another... At $500 plus.. They tend to return and complain..
1: You imply this is the first seal... Oops at least every 6 to 9 months is what I have found and recommend..
2: I am also going to assume that you do not Backflush every 6 - 8 weeks with a true cleaning product and that you have never done a full de scale and or changed the Anit calk filter..

If you have then Great... If not, your not alone...
Where are you located... As some SB service agents are better than others and only some are Authorised..
NOTE: At 1.5 years.. Doubt you will get any thing from SB And if your have not been maintaining as per the manual etc... And or the collar damage suggests issues as to usage etc.. Then I expect they may well push the point and YOU have nothing to stand on...
PS. Collar change is not overly $$$ but does depend on the agent.. The part is about $58



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