Re: Sunbeam EM6910 thermoblock temperature issue.
On Sunbeams insistence my second machine has been sent back to them. They have a new machine, that they have tested to ensure it is working to the exact calibrated temperatures that the EM6910 is designed to operate at, on its way to me. I was told the machine should not be producing 65 degree water and that 87 deg C would have been considered normal in the opinion of the person I am dealing with.
I asked a friend to test his three year old 6910, using my non-scientific method, and he got 82 degrees. If he had got 65 degrees I would have accepted this to be normal as his machine would have then been to the fourth to have done so.
I cannot fault Sunbeams customer service in any way. It has been exeptional.
On Sunbeams insistence my second machine has been sent back to them. They have a new machine, that they have tested to ensure it is working to the exact calibrated temperatures that the EM6910 is designed to operate at, on its way to me. I was told the machine should not be producing 65 degree water and that 87 deg C would have been considered normal in the opinion of the person I am dealing with.
I asked a friend to test his three year old 6910, using my non-scientific method, and he got 82 degrees. If he had got 65 degrees I would have accepted this to be normal as his machine would have then been to the fourth to have done so.
I cannot fault Sunbeams customer service in any way. It has been exeptional.

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