Greetings from Canada. I'm in the first week with a new Breville DB; so far, so good. After a few not-so-good shots, it's doing a great job. The Vario-W is doing an excellent job of grinding for the Breville.
I do have several questions.
I would like to buy a bottomless portafilter and am wondering if the only one that will fit is the Breville portafilter or whether any other one - an E61 compatible portafilter, for example - will fit. If it requires the specialized Breville unit, where is a good place to buy one? Breville Canada wants about $135 shipped for one, so that won't happen any time soon. Does anyone know of a less expensive way to obtain a portafilter?
After trying unsuccessfully to register the machine at the Breville Canada website (the error message said the serial number was not valid), I called Breville Canada. The customer service rep said that their registration system does not work and not to worry about registering the machine - that it's not necessary.
While I was on the phone with Breville Canada, I asked about their nearest service centre for the eventual descaling procedure mentioned in the manual. The customer rep told me the machine will never need descaling, that the boilers are so big that they never will require the procedure. This just doesn't sound correct. Or has Breville changed their recommendations on this? She never did tell me the name and address of a service center.
I do have several questions.
I would like to buy a bottomless portafilter and am wondering if the only one that will fit is the Breville portafilter or whether any other one - an E61 compatible portafilter, for example - will fit. If it requires the specialized Breville unit, where is a good place to buy one? Breville Canada wants about $135 shipped for one, so that won't happen any time soon. Does anyone know of a less expensive way to obtain a portafilter?
After trying unsuccessfully to register the machine at the Breville Canada website (the error message said the serial number was not valid), I called Breville Canada. The customer service rep said that their registration system does not work and not to worry about registering the machine - that it's not necessary.
While I was on the phone with Breville Canada, I asked about their nearest service centre for the eventual descaling procedure mentioned in the manual. The customer rep told me the machine will never need descaling, that the boilers are so big that they never will require the procedure. This just doesn't sound correct. Or has Breville changed their recommendations on this? She never did tell me the name and address of a service center.

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