Breville BES900 Dual Boiler - Owners thread

[Thundergod]

Re: Breville BES900 Dual Boiler - Owners thread

Awaiting with bated breath the next instalment...............

[avsv63]

Re: Breville BES900 Dual Boiler - Owners thread

I feel that I really do need to follow this through to the end as I was lied to about the repair work which never happened and in doing so will undo the fantastic work done by Phil and Breville.

[shapeshifter]

Re: Breville BES900 Dual Boiler - Owners thread

...really makes you understand why people dont trust service centres, especially with a just out machine and decide to do things themselves  ;D

Ive always been able to get mine to sit on 9 bar but now the coffee is soooooo much better, also dropped the pre-infusion time to 3 seconds and the pressure to 55 (as low as it can go)

[jaysonleow]

Re: Breville BES900 Dual Boiler - Owners thread

I feel that I really do need to follow this through to the end as I was lied to about the repair work which never happened

Im a bit confused, is there more repair work to be done?

[shapeshifter]

Re: Breville BES900 Dual Boiler - Owners thread

jay even if it didnt need fixing before (it did), after they man handled the pf to 2 oclock it certainly needs fixing now!

[TC]

Re: Breville BES900 Dual Boiler - Owners thread

Im a bit confused, is there more repair work to be done?

Doesnt sound like it to me? 

I think its a good thing to keep in mind that these are independently operated businesses which then charge Breville for work done on their behalf. Like all businesses, some are service oriented and some sadly are not.

In my experience, when one party loses it, both parties too frequently behave in the same manner and the outcome for all concerned is usually poor.

I am sure that Breville are less than happy with your service experience groover and will follow up. Perhaps it would have been better to speak with them first as the decision to go public appears to have inflamed the situation.  :-?

Phil, if your guys would like to authorise me just to do the OPV, Im only too happy

Chris

[Rusty]

Re: Breville BES900 Dual Boiler - Owners thread

Perhaps it would have been better to speak with them first as the decision to go public appears to have inflamed the situation.

The upside is that others are now alerted to this poor service and that wouldnt have been necessary if the agent had performed to expectation

[shapeshifter]

Re: Breville BES900 Dual Boiler - Owners thread

Groover I should add that 10 bar is not a bad place for the gauge to be sitting...hope I didnt just blow your mind

[avsv63]

Re: Breville BES900 Dual Boiler - Owners thread

I feel that I really do need to follow this through to the end as I was lied to about the repair work which never happened

Im a bit confused, is there more repair work to be done?

Yep the the 2 cup portafilter is still blowing off if left at 6 o,clock during a brew .

[avsv63]

Re: Breville BES900 Dual Boiler - Owners thread

Perhaps it would have been better to speak with them first as the decision to go public appears to have inflamed the situation.

The upside is that others are now alerted to this poor service and that wouldnt have been necessary if the agent had performed to expectation

What you say has some merit to it .
I did ring Breville but they said put it in writing and we will look into it.
When some one blatantly lies to your face, either out of ignorance or sheer laziness I just cant handle that.
I just feel if they are trying to charge Breville for fixing my PF problem when they havent to me thats just another clear injustice and it needs to be said in public.

[avsv63]

Re: Breville BES900 Dual Boiler - Owners thread

Groover I should add that 10 bar is not a bad place for the gauge to be sitting...hope I didnt just blow your mind

Nup, just wished the PF stayed put in the machine during a brew and I can just enjoy my coffee again, god knows I need one NOW !!!!

[avsv63]

Re: Breville BES900 Dual Boiler - Owners thread

...really makes you understand why people dont trust service centres, especially with a just out machine and decide to do things themselves  ;D

Ive always been able to get mine to sit on 9 bar but now the coffee is soooooo much better, also dropped the pre-infusion time to 3 seconds and the pressure to 55 (as low as it can go) 

pst wanna sell your machine ?

[shapeshifter]

Re: Breville BES900 Dual Boiler - Owners thread

...really makes you understand why people dont trust service centres, especially with a just out machine and decide to do things themselves  ;D

Ive always been able to get mine to sit on 9 bar but now the coffee is soooooo much better, also dropped the pre-infusion time to 3 seconds and the pressure to 55 (as low as it can go) 

pst wanna sell your machine ?

psst I didnt go to all that effort (well not much really) to fix my OPV myself to just sell it...mmm then again what do you think my time is worth, this could make me some money ;D

[TC]

Re: Breville BES900 Dual Boiler - Owners thread

I didnt go to all that effort (well not much really) to fix my OPV myself

I did my demo as well SS- with the full knowledge that in doing so, I can no longer expect Breville to provide warranty on my machine.

As its one of many demos, I dont really care that much if I kill it but I would expect that most CSers would prefer to have a warranty.  :-?

This job should be done by an authorised and appropriately qualified service agent.

Chris

[Dennis]

Re: Breville BES900 Dual Boiler - Owners thread

This job should be done by an authorised and appropriately qualified service agent.

Agree.

There is a link and info elsewhere on how to open the back of the 900 to access the opv. It is NOT the best or safest way to open the machine to perform the adjustment.

Sorry to hear of your woes Groover. I hope you are able to find a happy resolution soon.