Breville BES900 Dual Boiler - Owners thread

[Pavoniboy]

Re: Breville BES900 Dual Boiler - Owners thread

Hi Homerlovesbeer
PM one of the Breville gurus on here, or phone Breville and ask for the shim kit for your grinder which will allow you to grind finer. With a finer grind, less will come out in the set time when you auto dose.
However you still need to play around to get things right and waste coffee doing this. Nothing can be adjusted just right for you and your setup at the factory. Its just part and parcel of tuning in a new setup. However, once it is all tuned in youll find that waste can become extremely minimal.
Have fun.

[Barry_Duncan]

Re: Breville BES900 Dual Boiler - Owners thread

Now I dont sell them.

After what Dennis of Cuppacoffee and Chris of Talk Coffee have done in promoting the Breville Dual Boiler at this website, it’s a pity that they can’t compete in the market place.

Lower discount prices may be good for the consumers, but they are not good for our sponsors who do give better advice on the machines and coffee making than anyone in the discount stores.

Business is business and like the grocery trade, the big electronic businesses with many stores dominate the market. They trade on a big turnover of boxes and have much more buying power than the small businesses like Dennis and Chris.

I bought my BDB from Dennis when there was no choice.

I don’t know what the answer is. Wholesale price is on an agreement between the producer and the seller, while the retail price is what the sellers are prepared to sell it for. If they can’t compete they don’t sell.

Barry,

[TC]

Re: Breville BES900 Dual Boiler - Owners thread

Hi Barry,

Thanks for your ongoing support.

I guess it all comes down to what the mothership really wants.

We had 4 buyers who came to us looking for something other than a DB as the coffee they had experienced in their respective demos was rubbish. They assumed that the machine couldnt produce anything drinkable and each left with a DB. I have no doubt that many have walked from a major and chosen something else.

By stonewalling all communication, the current strategy towards specialist retailers has been made crystal clear.

As for where to from here- While salesmen cowboys have authorisation to sell gear at whatever price they like- even if it means they wear a substantial loss, I dont see how anything can change. Small numbers of consumers may win. Many will lose.

Personally, its difficult to view this whole episode without the cynicism expressed elsewhere.

We have one left which were selling at cost (see our sponsor area) and at that point, my demo is going to new home and Ill be washing my hands...

Chris

[Homerlovesbeer]

Re: Breville BES900 Dual Boiler - Owners thread

Hi Homerlovesbeer
PM one of the Breville gurus on here, or phone Breville and ask for the shim kit for your grinder which will allow you to grind finer. With a finer grind, less will come out in the set time when you auto dose.

Have fun.

Is this necessary? Why isnt the grinder able to do the job out of the factory? How many people require the shim kit and if not many require it why does it seem I need one? From all the great feedback and reviews Im pretty disappointed I cant get a good pour without modifying my grinder :-(

Now I dont sell them.

After what Dennis of Cuppacoffee and Chris of Talk Coffee have done in promoting the Breville Dual Boiler at this website, it’s a pity that they can’t compete in the market place.

Lower discount prices may be good for the consumers, but they are not good for our sponsors who do give better advice on the machines and coffee making than anyone in the discount stores.

Barry,

HI Barry,

Id much rather buy from my local guy over a multinational chain if I could pay the same amount for the machine. I agree that the wholesale price to the smaller guys should be lower just to allow them to compete with the heavy discounting undertaken by the chains.

Cheers,
Homer

[Pavoniboy]

Re: Breville BES900 Dual Boiler - Owners thread

Is this necessary? Why isnt the grinder able to do the job out of the factory? How many people require the shim kit and if not many require it why does it seem I need one? From all the great feedback and reviews Im pretty disappointed I cant get a good pour without modifying my grinder

Okay, carry on with too coarse a grind to make a good coffee then.

Quite a lot needed the shim kit, but what does it matter if only a few did - yours does regardless, from what you describe. Its free. Its quick. Its easy.

(How many people need asthma medications to stay alive? Not many! So why should I? Im just not going to use them :-? )

[jkarlis]

Re: Breville BES900 Dual Boiler - Owners thread

Is this necessary? Why isnt the grinder able to do the job out of the factory? How many people require the shim kit and if not many require it why does it seem I need one? From all the great feedback and reviews Im pretty disappointed I cant get a good pour without modifying my grinder :-(

Yes its necessary and yes its common.  I believe its an issue that has been rectified in the more recent batches.

I agree with you in that its disappointing you cant use it straight out of the box.  On the other hand Breville are very efficient in getting the shims out to customers and its a simple process to put them in.  I wouldnt really call it a modification, just a slight adjustment.

Hang in there just a few more days and youll be very happy with your grinder.

[Homerlovesbeer]

Re: Breville BES900 Dual Boiler - Owners thread

Okay, carry on with too coarse a grind to make a good coffee then.

Quite a lot needed the shim kit, but what does it matter if only a few did - yours does regardless, from what you describe. Its free. Its quick. Its easy.

(How many people need asthma medications to stay alive? Not many! So why should I? Im just not going to use them  :-? )

Woa my goodness Im not quite sure where I said Id not get a shim kit! Yes I am disappointed that it doesnt work out of the box especially as I have a EM0480 already that some have s(filthy-rotten-spam-product)ested isnt really up to the task, so I sure did expect the Breville smart grinder to be substantially better and work immediately!

I have not read every page in the relevant threads so forgive me if I was unaware of the possible need for a shim kit for the Smart Grinder.

Im not sure why my post got u all hot under the collar but I apologise if I came across as a whinger. Im not, Im just frustrated with the difficulties Im having getting a good cuppa! Im sure that would make quite a few of u get a bit testy 

EDIT: LOL why does the word "s u g g ested" get changed to  s(filthy-rotten-spam-product)ested in my post??

[cuppacoffee]

Re: Breville BES900 Dual Boiler - Owners thread

Hello Barry and thanks for your comments and support.

When I first met the Dual Boiler I was very impressed with the machine. I still am, and have no qualms in recommending it.

After being assured I would be on a level playing field, with the same wholesale price offered to the majors, I remained perplexed as to how other retailers could sell the machine below my cost. I thought it was possibly due to them taking a loss simply to show a turnover. I tend to take people on face value, and it took me quite some time to realise that unlike mine, some wholesale relationships include 15-17% rebates, marketing $s, demonstrators, and much more. Ive approached Breville more than once hoping to counteract this in some way, but havent had any response.

Laugh at my naivety if you will. Im glad if in some way Ive helped to make this machine a success.

[Pavoniboy]

Re: Breville BES900 Dual Boiler - Owners thread

Hey Homer,

didnt get me hot under the collar at all. I just saw your reply a bit like a child saying, "no, make me" (possibly misunderstood as forums are hard to pick up on tone). Im the kind of person who when I tell a child dont do that, youll get hurt and they keep on doing it (as long as it is only pain not injury to the child) my reply will be - okay carry on.

Was also surprised by the logic, if not many others need to then why should I?

Forums are hard to express emotions - mine wasnt hot under the collar. Sorry if you took it that way. More a cool and collected carry on, (you will learn and get that shim kit eventually).

[fatboy_1999]

Re: Breville BES900 Dual Boiler - Owners thread

EDIT: LOL why does the word "s u g g ested" get changed to s(filthy-rotten-spam-product)ested in my post??

Homer,
I believe it is an auto-correct attempt to stop a recent spamming flurry connected to a certain type of boot that rhymes with pug.

[shapeshifter]

Re: Breville BES900 Dual Boiler - Owners thread

Homer definitely get yourself some shims, it will help, Im one of the lucky ones, works straight of the box to the point that its too fine, Im on 11 and still end up choking the machine.

[>mcknightp]

Re: Breville BES900 Dual Boiler - Owners thread

Hi Homer

Theres been plenty of good advice here on the shim kit for the smart grinder. Just get one install it & go from there. If you cant install it yourself, take it to one of our service agents & they will install it for free. Youll notice when you are grinding at the correct fineness, the volume delivered will drop substantially.

When I snowboarded for the first time, I watched every Youtube vid I could, asked people about how to, then when I got to the snow, I went straight to a pro for a lesson. voila, in one simple lesson I had all the basics nailed. I suggest you take a leaf, & go do a barista course where you can bring your own setup. At that course youll get your setup dialled in & be on the path to great coffee a lot sooner that the trial & error approach too many people take when starting their coffee journey.

Cheers, Phil

[rustic]

Re: Breville BES900 Dual Boiler - Owners thread

The idea of backflushing is you bring the brew pump up to pressure (7 for you if youre using the rubber disc) and release the button to get a backflush into your drip tray (only a small amount) and repeat about 5 times.

I think the rubber disc doesnt have any effect on the brew pressure because I am able to achieve 7 bar with just the single dual wall filter.

Im thinking of using a blind filter to backflush at a higher pressure, say 9 or 10 bar, to get more water flowing into the tray. Will this be an issue or should I stick to the silicon disc method?

The backflush happens when you stop the brew water under pressure and the solenoid opens to waste letting the pressure drain back through the group and waste water path into your drip tray. Whilst the brewing is still happening, any over-pressure is released by the OPV back into the tank, not the waste water path into your drip tray (but youre not reaching over pressure with the rubber disc anyway).

Thanks for educating me.

I was always under the impression that the OPV released water into the tray.

Just wondering how the OPV works. If I were to hold the brew button with a blind filter in place will I be releasing water containing grinds back into the tank(assuming the group is dirty)? Or does the OPV just stop additional water from reaching the grouphead?

Also wondering how many bars the OPV is set to?

[Homerlovesbeer]

Re: Breville BES900 Dual Boiler - Owners thread

Thanks guys,

Ill ring Breville and discuss further with them.

Cheers,
Homer

[>mcknightp]

Re: Breville BES900 Dual Boiler - Owners thread

Im thinking of using a blind filter to backflush at a higher pressure, say 9 or 10 bar, to get more water flowing into the tray. Will this be an issue or should I stick to the silicon disc method?

Get a blind filter. Its more effective.

Just wondering how the OPV works. If I were to hold the brew button with a blind filter in place will I be releasing water containing grinds back into the tank(assuming the group is dirty)? Or does the OPV just stop additional water from reaching the grouphead?

Also wondering how many bars the OPV is set to?

The OPV is before the coffee circuit. No dirty water is diverted anywhere other than the drip tray.

The OPV is set to limit pressure to 9bar when espresso is flowing at a rate ~30ml/30secs.

Cheers, Phil