Breville BES900 Dual Boiler - Owners thread

[jgniquet]

Re: Breville BES900 Dual Boiler - Owners thread

Thanks for the quick answer Phil, I will see what they can do for me. Its just that no matter when the run was, since the problem was known, why not recalling the machines before selling them or ask the dealers to have them readjusted at service centres before selling them? Its not a real question but just what I would expect, now my experience starts on a bad note.

[nickoyang]

Re: Breville BES900 Dual Boiler - Owners thread

coffeeqc wrote:
Its just that no matter when the run was, since the problem was known, why not recalling the machines before selling them or ask the dealers to have them readjusted at service centres before selling them? Its not a real question but just what I would expect, now my experience starts on a bad note.

Hi coffeeqc and Phil,

As I said before, Breville can easily sort the issue out in the production line but unfortunately the issue still exists for latest shipped units even with an unreasonable 13 bar OPV.

coffeqc please be careful the PF popping out accidentally if you just over-dose a little bit. As for teh extraction rate, no matter waht it is, I am sure teh resultant taste and flavor are not better than the pour in 9 bar and correct extraction rate. You can consider to send it to adjust the OPV. You will realize how diffeernt in the taste after calibrating the OPV.

Regards,

Nick OY

[RAdams]

Re: Breville BES900 Dual Boiler - Owners thread

Sorry, but its not an element. Its a bunch of electronics. There is no cup tray element, its heat is purely from convection, generated by the boilers.

Very good. Thanks Phil (and Rusty)

But now Im really curious what this part does... because it generates the hottest point on the top of my BDB, hotter than directly over the steam boiler. ??  

V/r
Rod

[Javaphile]

Re: Breville BES900 Dual Boiler - Owners thread

Sounds/Looks like maybe its an SSR (Solid State Relay).


Java "Electrons are fun!" phile

[nickoyang]

Re: Breville BES900 Dual Boiler - Owners thread

Hi RAdams,

That module seems to be an AC to DC power convertor to supply powrer to the PID controllers and micro-processor.

Regards,

Nick OY

[>mcknightp]

Re: Breville BES900 Dual Boiler - Owners thread

unfortunately the issue still exists for latest shipped units

Actually it doesnt. coffeeqcs machine is not from the latest production. We have had at least 3 more production runs, that was the first for Canada & the last with any OPV issues.

What I find lacking, is the recognition of the amazing job the designers & engineers have done in bringing this new product to market, using boilers, not thermoblocks, low pressure pre-infusion thatas programmable, digital temperature control, temperature stability better than a GS3, yet the focus is on one part thats poorly calibrated. Not broken, not defective, just a calibration thats easily recified.

Cheers, Phil

[Rusty]

Re: Breville BES900 Dual Boiler - Owners thread

What I find lacking, is the recognition of the amazing job the designers & engineers have done in bringing this new product to market, using boilers, not thermoblocks, low pressure pre-infusion thatas programmable, digital temperature control, temperature stability better than a GS3, yet the focus is on one part thats poorly calibrated. Not broken, not defective, just a calibration thats easily recified.

Well said Phil  8-)

No matter how much pre-market testing takes place there is usually some fault that appears after product release. As somebody rightly said "the best proofreading occurs after the book is published"

I think the relationship between Breville and Coffee Snobs has proven invaluable in getting this minor problem sorted so quickly.  Just imagine how long it would have taken in the normal market place 

Kudos to Breville and Phil especially.

[TC]

Re: Breville BES900 Dual Boiler - Owners thread

What I find lacking, is the recognition of the amazing job the designers & engineers have done in bringing this new product to market, using boilers, not thermoblocks, low pressure pre-infusion thatas programmable, digital temperature control, temperature stability better than a GS3, yet the focus is on one part thats poorly calibrated. Not broken, not defective, just a calibration thats easily recified.

+1. I wonder what proportion of owners would be able to pick it blind from two great pours. Too often, the cup is half empty. :-?

[avsv63]

Re: Breville BES900 Dual Boiler - Owners thread





What I find lacking, is the recognition of the amazing job the designers & engineers have done in bringing this new product to market, using boilers, not thermoblocks, low pressure pre-infusion thatas programmable, digital temperature control, temperature stability better than a GS3, yet the focus is on one part thats poorly calibrated. Not broken, not defective, just a calibration thats easily recified.

Cheers, Phil[/QUOTE]
Thats always the case when your in retail, only god knows how many times Ive said that about my own industry. People only focus on the bad issues which is a pity.
How ever you guys make a top product and its sold at a fantastic price, BUT and its a biggy the real difference is how yourself and Breville should be commended for your after sales service.
And for that I simple say THANK YOU .





p.s. did I mention the coffee it brews is just fantastic and my local Cafe thinks Ive moved interstate ?

[samhighley]

Re: Breville BES900 Dual Boiler - Owners thread

I wonder what proportion of owners would be able to pick it blind from two great pours.

And this was part of the problem in the early release phase. Too many people belittling owners whod purchased a machine with a particular feature-set, and then when one of those features (that wed paid for) didnt seem to be functioning properly, we were told by some people around these parts that we shouldnt worry about it because it wasnt important.

That was particularly galling to me.

[TC]

Re: Breville BES900 Dual Boiler - Owners thread

And this was part of the problem in the early release phase

Gday toasty. I think the fact is that some owners and observers have directed criticism towards one aspect of the machine and blamed any perceived problems with their coffee on this one aspect. Very frequently there appear to have been more significant process related problems resulting in poor output.

There are plenty of Silvias, Gaggias, Isomacs, Diademas, Expobars, early Giottos and Bezzera machines (just off the top of my head) running closer to 12 Bar extractions with very happy owners who are oblivious to the fact. Its not bellitlement, rather a statement of fact. None of these brands have copped such sustained criticism. Id think a goodly proportion of those here who own machines with no system pressure gauge are running well over 9 Bar. :-?

From what I can see, Breville have done their utmost to rectify any problems and have again been very quick to act. I have been impressed that a big company has been so proactive. I am sad that we have had to drop the range.

People only focus on the bad issues which is a pity.

Agreed.

[nickoyang]

Re: Breville BES900 Dual Boiler - Owners thread

Phil wrote:
What I find lacking, is the recognition of the amazing job the designers & engineers have done in bringing this new product to market, using boilers, not thermoblocks, low pressure pre-infusion thatas programmable, digital temperature control, temperature stability better than a GS3, yet the focus is on one part thats poorly calibrated. Not broken, not defective, just a calibration thats easily recified.

Hi Phil,

I do adore what Brevilles engineering had achieved in the DB machine and I dont think I am too critic to ask for a perfect machine. My point is just Breville needs to think customers are always picky and threats them as first priority, so any means that Breville can make the shipped product satisfactory at the first time are welcome.

As you knew, I live in Taiwan and my unit will not have any chance to get Brevilles service. But I still would like to taje the risk to buy one from US and shipped it to Taiwan. Honestly, this needs a bit of passion in loving a tech-savvy espresso machine to dpo so.

The OPV setting is actually very important for th taste. Users cannot know it unless they had brewed the coffee at the rigth pressure, extraction rate and temperature.

To pursue this ultimate taste, please forgive any pick user like me that just wants the product perfect as they think of.

Regards,

Nick OY

[citizen_smith]

Re: Breville BES900 Dual Boiler - Owners thread

What I find lacking, is the recognition of the amazing job the designers & engineers have done in bringing this new product to market, using boilers, not thermoblocks, low pressure pre-infusion thatas programmable, digital temperature control, temperature stability better than a GS3, yet the focus is on one part thats poorly calibrated. Not broken, not defective, just a calibration thats easily recified.

With respect Phil this would be a pretty boring 20+ page thread if all anyone did was piss in the pockets of Breville designers and engineers about what a good job theyve done.

I think ALOT of people have already shown recognition to the designers and engineers by having purchased the machine, people are obviously disappointed that their machine has somehow managed to fail quality control and I cant think of a better place to express this than a coffee forum can you?

[nickoyang]

Re: Breville BES900 Dual Boiler - Owners thread

Hi All,

Yes, let us stop debating the BDB design. It is really a very strong and good design.

As for the OPV, after I adjusted it to 9.5 bar and the unit brews at 9 bar in correct flow rate and temperature, I can tell you all the taste is totally better than it was. Sincerely and from my heart, this is true. Everyone think 12bar OPV already gives a good tatste and blame me for too critic, he will regret after the OPV is adjusted to 9.x bar.

Thank

Nick OY

[Roz]

Re: Breville BES900 Dual Boiler - Owners thread

The only difference I found in correct adjustment was the mouthfeel of the espresso, my shots arent as thin and the taste is still great but I cant discern a difference in taste from when it was extracting at 11.5 to 9 / 9.5

All I have to do now is save my pennies for a kony... maybe one day. ;D

What was the latest on naked portafilters? early next year?