This topic arose in another thread but I thought it important enough to give its own airing. :-X
Looking at the Breville site on the net the factory guarantees on their various items vary quite a lot. We are in the process of purchasing a BES900 and its guarantee is not listed yet. A phone call to Breville reveals the factory guarantee is only for 1 year. :-/ However the store I am buying from (which I see I cannot mention) does give a store 2 year guarantee 8-) and offers a 3 year extended warranty for a further $190 (although we might be able to bargain that down a bit).
Advice in the other thread re extended warranty was a big thumbs down from a couple of posters BUT a big thumbs up from another who had used extended warranty on quite a few items and recommended it be used.
My initial reaction was no, not worth it, BUT looking more closely at the BES900 we see it is quite a complicated computer controlled unit, meaning that apart from mechanical parts to be problematic, there are electronics involved. And most of us are aware of the problems with computers (our PC here just died last week >
). Against that, to be fair, the electronics involved in the BES900 is much more straightforward and simpler than in a PC so the comparison is invalid.
From what I read the BES900 is a carefully designed and tested machine so can be expected to be reliable with any problems occurring in the first year
. But then, nothing is perfect and the BES900 is too new to have a track record yet. So, despite the negatives, Im seriously considering taking out the extended warranty later this week when I go in to pay for and collect the new toy.
Your comment?
John
Looking at the Breville site on the net the factory guarantees on their various items vary quite a lot. We are in the process of purchasing a BES900 and its guarantee is not listed yet. A phone call to Breville reveals the factory guarantee is only for 1 year. :-/ However the store I am buying from (which I see I cannot mention) does give a store 2 year guarantee 8-) and offers a 3 year extended warranty for a further $190 (although we might be able to bargain that down a bit).
Advice in the other thread re extended warranty was a big thumbs down from a couple of posters BUT a big thumbs up from another who had used extended warranty on quite a few items and recommended it be used.
My initial reaction was no, not worth it, BUT looking more closely at the BES900 we see it is quite a complicated computer controlled unit, meaning that apart from mechanical parts to be problematic, there are electronics involved. And most of us are aware of the problems with computers (our PC here just died last week >
). Against that, to be fair, the electronics involved in the BES900 is much more straightforward and simpler than in a PC so the comparison is invalid.From what I read the BES900 is a carefully designed and tested machine so can be expected to be reliable with any problems occurring in the first year
. But then, nothing is perfect and the BES900 is too new to have a track record yet. So, despite the negatives, Im seriously considering taking out the extended warranty later this week when I go in to pay for and collect the new toy.Your comment?
John

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