Breville bes900 bdb err2

[johnlyn]

...You're aware of course, that computer controlled machines have been around now for rather a long time, and that the Mini Vivaldi is also computer controlled?

I am aware of that and I will freely add into this discussion that I don't particularly have a great understanding of computers so if you can clarify any misunderstandings I may have, that would be appreciated.

My understanding is that machines like the BDB have more functions controlled by computor. The new La Spaziale Dream also has more computer controlled functions. Ultimately I like the convenience and functionality of computer controls otherwise I would buy a lever machine. However, with the BDB (four replaced machines), I have had issues with Err1's and 2's that remain unexplained. Since these codes seem to be a secret i cannot determine what I or my house electrical may be doing wrong to provoke the messages. I also assume that such messages are software related. Therefore I am nervous about more sohpisticated computer functions for now on an espresso machine, used in my home.

Any ideas or info on what the Err messages indicate? what would trigger them?

[RaymondParker]

In order to concentrate all inputs, requests, ideas e.g. for Breville espresso machine & grinder in one place should I open a "Group" under Community > Groups?
what do you think?
just rate my idea with the like button - or leave it.

[RaymondParker]

In any case, that's pretty poor advice for him to have given but probably understandable if he isn't a coffee person.

Not true - the chaps in the repair department are quite heavy on coffee too

The last part of his comment is a joke - the "built in mechanism for cleaning after each shot" would be cleaning itself with dirty water!

I'ts not at all. The contrary is true.
If you think a little bit over it what technically is happening when you clean with "dirty water" - actually its pretty clever.

[WiredArabica]

You might have started with that, RP (I don't like it when people appear to take large leaps to unsupported assumptions, it happens rather often around here and triggers a knee-jerk reaction ). On re-reading your post I think we've a misunderstanding about this word: "Hardware". You see to me (and I work in the electronics industry), "hardware" refers to the physical electronic components / chips - so from your description this field is indeed reporting both software and hardware errors - but quite possibly not mechanical errors or failures (particularly if there aren't any means for the machine to detect these, I haven't had a chance to look that deeply at my one yet).

[RaymondParker]

This is a silly assumption. You've no idea what that field is for or what it's intended to report. And what was the fault with the switch? If it's stuck on, likely the machine is being told it's out of water - that's not a fault condition to be reported...
Sheesh.

My friend!
I doubt that your in posession a detailed explosion plan of that very machine as I have him here on my desk right in front of me - and I can prove that anytime. Problem is, that the map is not for public viewing -but I can always provide, if I must, a sniplet out of it - just to prove that I'm not lying. So to name someone silly you have to reach this, my level of information, first.

[WiredArabica]

Software issues have now made me gun shy of computer controlled machines until the suppliers and the market sort this stuff out in the long run.

...You're aware of course, that computer controlled machines have been around now for rather a long time, and that the Mini Vivaldi is also computer controlled?

[WiredArabica]

Evidence is hardening, that the all Err codes are completely unrelated to any mechanical faults or failures within the hardware of the espresso machine. They are either showing a software bug code or error messages evidencing chip failures in certain chip areas.

This is a silly assumption. You've no idea what that field is for or what it's intended to report.

Today a machine broke down because of a faulty magnet switch - the error code of the machine still showed 00:00

And what was the fault with the switch? If it's stuck on, likely the machine is being told it's out of water - that's not a fault condition to be reported...
Sheesh.

[johnlyn]

Evidence is hardening, that the all Err codes are completely unrelated to any mechanical faults or failures within the hardware of the espresso machine. They are either showing a software bug code or error messages evidencing chip failures in certain chip areas.
Today a machine broke down because of a faulty magnet switch - the error code of the machine still showed 00:00

Software issues have now made me gun shy of computer controlled machines until the suppliers and the market sort this stuff out in the long run. it is the way of the future, but for now I have opted for the Mini Vivaldi over the Dream T to stay clear of computor errorsfor now.

On the otherhand, if I could only control the parameters of my machine through my iPhone..... then we're talking!

[RaymondParker]

Evidence is hardening, that the all Err codes are completely unrelated to any mechanical faults or failures within the hardware of the espresso machine. They are either showing a software bug code or error messages evidencing chip failures in certain chip areas.
Today a machine broke down because of a faulty magnet switch - the error code of the machine still showed 00:00

[johnlyn]

That is a good point because a full clean cycle without the pill would be "overkill". But maybe there is some mechanism that cleans to solonoid? I doubt it though because Phil McKight is proposing a clear water backflush. But maybe there is and if there is and there is secrecy around it then what can a consumer do.

[WiredArabica]

As I have mentioned on CG. The technician I had on the phone from the German service center did advise not to "back-flush" without pill. He thinks that is overkill, as the machine has a build in mechanism cleaning itself rudimentary after each shot (probably he meant via the three wave solenoid release system)

I wonder if this technician thinks "clear water backflush" means running the built in cleaning program with the blind (which would be overkill after each session), instead of the common usage of the term.
In any case, that's pretty poor advice for him to have given but probably understandable if he isn't a coffee person. The last part of his comment is a joke - the "built in mechanism for cleaning after each shot" would be cleaning itself with dirty water!

[johnlyn]

As I have mentioned on CG. The technician I had on the phone from the German service center did advise not to "back-flush" without pill. He thinks that is overkill, as the machine has a build in mechanism cleaning itself rudimentary after each shot (probably he meant via the three wave solenoid release system)


He recommends:
- soft "Phil's Wiggle" after each use
- to follow the cleaning procedure immediately when the "Clean Me" alert pops up with the cleaning-pill.
- even better: unscrew carefully the shower-cap with the torx screwdriver delivered together with the machine. Clean the shower-cap and all reachable parts carefully from any oily or sticky residue. If sticky not with a metal but with a wooden tool.
- Put it back.
- then go chemical

I did get that and have since stopped the clear water backflush, thanks for that. That was just an example of what occured most recently, and in reality, it would be like pulling an additonal shot since there is a hole in the cleaning disc and pressure never goes beyond 7 bars. The Err2 and the Err1's on he other machines were not necessarily asscociated with a backflush, just the last two times on this machine. As you can see however, this is still a mystery: what is the special mechanism? most machines need a backflush for the threeway solenoid (it is important to know why in order to know how to maintain well; what does the Err1 mean?

Thanks Raymond for finding someone with some information to share.

[RaymondParker]

I have had the Err1 message come up on each machine over the 8 months I have owned a BDB. On this last machine I got the Err2 code, and then Err1 on two occaisions (after a clear water backflush just before powering off). Breville canada do not know what the codes mean but have been advised that if they come up the machine needs to be

As I have mentioned on CG. The technician I had on the phone from the German service center did advise not to "back-flush" without pill. He thinks that is overkill, as the machine has a build in mechanism cleaning itself rudimentary after each shot (probably he meant via the three wave solenoid release system)


He recommends:
- soft "Phil's Wiggle" after each use
- to follow the cleaning procedure immediately when the "Clean Me" alert pops up with the cleaning-pill.
- even better: unscrew carefully the shower-cap with the torx screwdriver delivered together with the machine. Clean the shower-cap and all reachable parts carefully from any oily or sticky residue. If sticky not with a metal but with a wooden tool.
- Put it back.
- then go chemical

[johnlyn]

Breville Canada has been fantastic at honouring the warrentyand in so doing have replaced my machine on three occaisions. I have had the Err1 message come up on each machine over the 8 months I have owned a BDB. On this last machine I got the Err2 code, and then Err1 on two occaisions (after a clear water backflush just before powering off). Breville canada do not know what the codes mean but have been advised that if they come up the machine needs to be replaced (even though the machines kept on working properly after unplugging ad replugging). I recognize that I am unique in having this problem occure on consecutive machines (4). I have had my electrical looked into and all power related options appear to be on track. no other appliences are suffering. The match with my home is not working...

Something is triggering something and an Err message is produced. In addition the case on CS, there is also a post on CG where Phil has helped one of the members but no results are going out there to provide understanding of the issue. I just want to understand and resolve, if Brevile is being scretive then that's their perogative, but I think it would be better PR to ackowledge their efforts.

I should add that the manager I spoke with (there are no techs or engineers in canad that I am aware of), was surprised that the machine would even work at all once those messages have come up.

[pcrussell50]

err2 has been happening to some of the blokes on CG with XL versions too. the cause remains a mystery. interesting that earlier in this thread, phil offered to help swamprat "offline". good customer service, to be sure, but leaves the rest of us still wondering what the cause might be. was it you johnlyn who talked to the service rep in canada and they did not know the cause either?

i've had my 900xl for 11 months and not had this. some folks on CG are speculating, (but it is still no more than that), that either outright water from a microleak, or condensation is bollocksing up the electronics.

i wonder if phil and the engineers are at work studying this and he doesn't want to start any false rumors (rumours )until the cause is specifically pinned down? i reckon if were running a large public company like breville, i'd do the same thing.

-peter