We have also had to pick up the pieces (literally). As for consumer rights under Australian law, I can only wish any purchaser good luck.
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Last time I checked the only thing based in Australia is his domain name and phone number which diverts to him in Italy. We have done several (paid) jobs on new or near new CoffeeItalia Silvias, Quickmills and Isomacs that would have otherwise been covered by warranty if purchased from an Australian company. If warranty cover was offered by CI it was either more difficult and/or more costly to access than bringing the machine to us to fix.Originally posted by Bosco_Lever View PostThat is incorrect. They may be a drop ship company, but they are based in Australia, and are bound by Australian consumer laws. They do offer local repair services, it is listed on their website. ...
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Every CI machine we have worked on had a European plug with an Australian adapter. Having a chunky adapter on the end of a European specced machine isn't necessarily the end of the world unless it's installed incorrectly. In the worst case the machine may not be properly earthed. If the machine shorts (eg an element blows) then you effectively have a 240V live piece of metal sitting on your kitchen bench ready to kill the next person that happens along. This was the case with an CoffeeItalia Elektra we serviced earlier in the year. Up until the moment we explained to the owner that their two year old Elektra failed our electrical safety test, they were no doubt very happy with their purchase. Thankfully in this case we found and fixed the fault before it had a chance to hurt someone.Originally posted by Bosco_Lever View PostI know of three people who have purchased machines from them when the prices were very low (run out). They were very happy with the service, delivery and product. They purchased Isomac machines, and they came with an Australian plug.
charlie
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Been waiting for an educated reply like this, been watching your post Gav. You are always spot on.Originally posted by Gavisconi007 View PostI believe the earthing standards of European appliances is superior to those of Australian appliances so they should be fine. Changing over the plug is a five minute job in any event, plus we have RCDs as an added safety net.
As an addition, i have in my house appliances with UK Plug, US Plug (little transformer involved), and Indonesian Plug.
Bought $5000-$12000 worth of saxophone ( I am a part time musician) from US, never have problems. (I am also a member of saxontheweb forum)
Bought $1600 giotto from a nice fellow from this forum, never have problems
Bought $2800 giotto R58 (including postage) from Italy through ebay for a family. Never have problems. Now this one is interesting, the italian guy called me from Italy to make sure thing is ok with the machine. Wonderful machine, made perfect cup.
Bought most of my coffee stuff from Bombora, Australlia but this one is wholesale only as I am a business. I can have an account with them.
It's all common sense,
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That's fine if you are having a registered electrician do the job for you, test etc.Originally posted by Gavisconi007 View PostI believe the earthing standards of European appliances is superior to those of Australian appliances so they should be fine. Changing over the plug is a five minute job in any event, plus we have RCDs as an added safety net.
Believe it or not you will find the sponsors here are not pushing their own sales barrow here with Coffee Italia. My gripe with them (and I suspect Jet Black and Talk Coffee) is that is the local distributors that are left to clean up their mess. Disappointed customers with damaged machines and machines with no warranty leave a bad taste in the purchases mouth. Added that their representation as being an Australian business is just not true.
We recently also had an Elektra (one with a chunky AUS adapter) from Coffee Italia with a burnt out element. One new element later and the "saving" from Coffee Italia was lost two times over.
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Dont you charge that customer service fee too for servicing items not purchased from you or sourced from other places (overseas?) other than those of sponsors?Originally posted by Casa Espresso View PostThat's fine if you are having a registered electrician do the job for you, test etc.
Believe it or not you will find the sponsors here are not pushing their own sales barrow here with Coffee Italia. My gripe with them (and I suspect Jet Black and Talk Coffee) is that is the local distributors that are left to clean up their mess. Disappointed customers with damaged machines and machines with no warranty leave a bad taste in the purchases mouth. Added that their representation as being an Australian business is just not true.
We recently also had an Elektra (one with a chunky AUS adapter) from Coffee Italia with a burnt out element. One new element later and the "saving" from Coffee Italia was lost two times over.
If you charge them money, so it means you are paid to do the job, so whats with the complaint?
If you are so naive not to service items not purchased in Australia, then don't take the job, as simple as that? No body is forcing you to service any items. Plus you get the fee right?
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No, burnt out element is due to the machine being imported to Australia, thats why it's burnt...too hot hereOriginally posted by Gavisconi007 View PostOh, I hadn't thought of sponsors pushing their own barrows. I'm not sure the burnt out element is due to the machine being from Europe though.....
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You don't !Originally posted by Gavisconi007 View PostCall me a rebel, but I'm not sure why we need a registered electrician to change a plug?
its just like changing light bulbs or tap washers, Simply more Aussie dumb "jobs worth" protectionism initiated by unions and supported by weak authorities and a corrupt political system.
i will never understand why we have such a tendency to over regulate, ?
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I was not suggesting the element burnt out as a result from the machine coming from Europe.Originally posted by Gavisconi007 View PostOh, I hadn't thought of sponsors pushing their own barrows. I'm not sure the burnt out element is due to the machine being from Europe though.....
The point was that after three months it should have been covered by local warranty and it was not. The customer had to foot the bill for the repair, and yes we did charge for the job.
The 'complaint" is that it is the end customer has to pay for something they should not have to.
As a sponsor we only offer advice on what we know and see. We deal with Coffee Italia issues on a monthly basis.
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Then you should thank Cafeitalia for more business for you, more business more dollar eh?Originally posted by Casa Espresso View PostI was not suggesting the element burnt out as a result from the machine coming from Europe.
The point was that after three months it should have been covered by local warranty and it was not. The customer had to foot the bill for the repair, and yes we did charge for the job.
The 'complaint" is that it is the end customer has to pay for something they should not have to.
As a sponsor we only offer advice on what we know and see. We deal with Coffee Italia issues on a monthly basis.
Why Assume that customers are not happy? They bought the appliance cheaper in price, dont they? I would be happy to pay for repair should I need to if I buy almost half of price. $2800 for r58, unbelieveable isnt it?
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