Gents, seriously, I guarantee you my experience trumps yours. My staff and I, as well as my colleagues (who are also my competitors), come across this constantly. I have managed all levels, including massive supply contracts. Enough said, as it is way off topic.
CI provide a service. Sponsors repair machines that CI have sold. Sponsors earn extra revenue and get the opportunity to turn a disgruntled customer into a satisfied and loyal customer who buys more goods or services from them. Win win.
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I'll second this from Mal. I have also had a similar length of experience on many and varied large projects particularly on mining and oil and gas jobs both in Australia and overseas where the clients are all over the specification of cables so there can be no shortcuts. Now residential.....that might be a different story.....Originally posted by Dimal View PostWell mate, I have always worked in industries and at an engineering level where all hardware was specified, particularly cable and in all cases and at all contractor interfaces. Your inference was never the case in over 30 years working at this level...
Mal.
However, I wouldn't like this to detract from an otherwise excellent post from Bosco.
And most importantly from the key theme that there is no good reason to be bagging other enterprises such as Coffee Italia who are providing a service and can be judged by the consumers themselves without having to slander them in a public forum like this.....
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Well mate, I have always worked in industries and at an engineering level where all hardware was specified, particularly cable and in all cases and at all contractor interfaces. Your inference was never the case in over 30 years working at this level...Originally posted by Bosco_Lever View PostMal, no generalisation, just fact. I know the electrical cable industry inside out. Unless a particular brand of cable is specified, the contractor tends to choose the cheapest option. This applies to mining, o/g, industrial, commercial and in particular residential.
Mal.
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Thanks, I'm really happy with the machine I got. It's easy to use and makes perfect coffee every time
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That can happen on even the most expensive machines with unfamiliar users, and certainly CI's "satisfaction guarantee" was a false claim.Originally posted by Chris24 View PostI just couldn't get the frothing right.....
But i do wonder how many vendors would give you a refund after a month just because you could not use it as well as you wanted ?
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Thanks Chris- that clarifies that it was not so much an issue with the machine. Perhaps that's the reason that Italia went deaf on you?
FWIW- I think any sponsor here would have had you satisfied pretty rapidly as it's really just training. I personally resolve milk texture issues in 5 minutes pretty much every time I train someone.
With the off topic diversions to your comments we have had here, I hope that all is now well. After all, that's all that really matters.
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Silvia vs Gaggia
Hi Talk Coffee,Originally posted by Talk_Coffee View PostSuggest you use the search function ^^^ and familiarise yourself with the other relevant threads. We've discussed the differences previously.
Meanwhile, I'm keen to know why the Chris24's Silvia was so bad and the Gaggia was so much better?
I'm a little nervous to respond! Feeling like a novice compared to all you out there in coffee snob land. I just couldn't get the frothing right....that's why I signed up to Coffee Snobs to read through the forums on how to get it right. I tried everything that was suggested in the forums but after several attempts every day over two weeks, I gave up. It was like it was too powerful and intense - the crema was great, but just couldn't get the milk right. Perhaps I should have persevered, but went back to what I knew best - the Gaggia.
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If you were looking for a particular espresso machine and saw an add on Ebay for a brand new, un used, still in box, ..( but expired warranty period,) ..machine for 2/3 of its retail price,.... you would probably buy it without hesitation.
Gambling that the price saving was worth the lack of warranty.
. I dont see that buying from overseas is any different , and there must be many of us who have bought used gear , taking that calculated risk that the cost saving is worth the risk of defective product.
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Meanwhile, I'm keen to know why the Chris24's Silvia was so bad and the Gaggia was so much better?
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because it is not Aussie standardOriginally posted by Gavisconi007 View PostYup- like I said earlier, other contributors (not me) have said previously that when Brevilles and Sunbeams go "pop" they come looking to buy a Giotto, so not sure why people are now saying Giottos will go "pop".
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Yup- like I said earlier, other contributors (not me) have said previously that when Brevilles and Sunbeams go "pop" they come looking to buy a Giotto, so not sure why people are now saying Giottos will go "pop".
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thats also exactly what i read previously on the "search" function Gav
Thats why i said there is nothing suggesting any blow up giotto in google too. I did search for that believe it or not
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Ahhh....it seems there are some old threads on here talking about this exact issue.Originally posted by ahhhespressso View Poston the contrary,
I have spent a considerable times searching here and on the net about the diff of aust. spec giotto and euro spec giotto and other coffee machine other than the end pug. An italian friend of mine told me they re exactly the same thing. So with so many unclear information and some may be well perceived bias by others, thus the question was asked. I was hoping an official article published by any italian manufacturer. But if there is no such thing, we will still be in confusion and as customer, i would still really look for cheaper price even if it means purchasing "grey" imports. But if you dont really have the answer than no worries. Thanks
For example RangeDog in June 2011 talked about his Giotto import and was immediately shot down in flames, but it appears all turned out well in the end based on his final post which I have inserted below:
Re: importing rocket giotto evoluzioneJust an update on the outcome here for those interested, and my final post on this.
I unboxed the evo, plugged it in, turned it on and started making coffee....all good, runs like a dream, boiler pressure 1-1.2 bar, pump pressure 9 bar....after a couple of days familiarisation(and buying some fresh single origin new guinea beans from Yahava Margaret River), the shots became quite spectacular.
The machine doesnt appear to be running hot at all, I do a cooling flush from idle of 6-8 oz which works well for me.
I based this flush around the Home-Barista thread "how I learnt to relax and love my HX".
Erics adapter(on the way) will give me more info here, but the shots are great to my taste so Im not expecting an issue.
The switch/wiring loom/sparky advice I do appreciate but Im just gunna leave it as is...it works...my house is full of "non compliant" gear , the evo is just one more.
I did manage to crack the brass bushing that joins the water inflow pipe to the elbow coupling underneath the machine, this apparently has been done before by others and there is advice out there on how to approach the instal, I was careful and followed instructions but damn...it happened still...
I had to wait 5 days for the replacement from Italy (they sent 2 at no charge.)
As an aside, the research I did on the Evo had it as a 1200w machine but mine is 1300w, so anyone looking at old reviews/comments etc may find that info useful.
Steaming is awesome, so farrrst, I love it.
Over and out.
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on the contrary,Originally posted by Talk_Coffee View PostSuggest you use the search function ^^^ and familiarise yourself with the other relevant threads. We've discussed the differences previously.
Meanwhile, I'm keen to know why the Chris24's Silvia was so bad and the Gaggia was so much better?
I have spent a considerable times searching here and on the net about the diff of aust. spec giotto and euro spec giotto and other coffee machine other than the end pug. An italian friend of mine told me they re exactly the same thing. So with so many unclear information and some may be well perceived bias by others, thus the question was asked. I was hoping an official article published by any italian manufacturer. But if there is no such thing, we will still be in confusion and as customer, i would still really look for cheaper price even if it means purchasing "grey" imports. But if you dont really have the answer than no worries. Thanks
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Mal, no generalisation, just fact. I know the electrical cable industry inside out. Unless a particular brand of cable is specified, the contractor tends to choose the cheapest option. This applies to mining, o/g, industrial, commercial and in particular residential.Originally posted by Dimal View PostMaybe true for some Bosco, but was never my experience in any of the industries I worked in over the years mate. Big generalisation I think...
Mal.
This refers to one brand:
Infinity electrical cables prohibited - Department of Justice and Attorney-General
Other brands on the market when tested by independent labs have proven to have insufficient thickness of insulation, as per Aust standards. Thick enough to be safe for 240v, but not the thickness specified.
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