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Saeco Via Venezia. How to best use it and clean it? Where do I get parts?

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  • Saeco Via Venezia. How to best use it and clean it? Where do I get parts?

    Hi

    I'm extremely grateful to now have a Saeco Via Venezia. I'm just still trying to learn the best way to use it and to clean it.

    I found this YouTube video on how to descale it:

    https://www.youtube.com/watch?v=PH9ezz0frdk

    But it only seems to cover the wand on the side. How do I clean the Crema Filter holder?

    Also there is this funnel on the top of the unit. Is it safe for me to pour boiling water into it, so I can make sure it is clean?

    I also found these 2 YouTube videos (2 parts of the same demonstration) on how to use it:

    https://www.youtube.com/watch?v=Kx8sH7l5nfw

    https://www.youtube.com/watch?v=tCR7dXbAON0

    Are there other videos I should look at? I have downloaded the pdf file of the manual from here:

    RI9367/01 Saeco Via Venezia Manual Espresso machine RI9367/01 Silver - Philips Support

    Is Philips the best place for me to get spare parts if I need too? How are their service centres or retailers I can go too? I live in the North Eastern Suburbs of Melbourne.

    I do notice it makes a loud noice when I press the espresso button but is that because I haven't yet put coffee in the Crema Filter Holder?

    I got my business informations systems degree last year but I'm practically useless with these contraptions. I suppose I should relate my sad past encounter with a coffee machine in a certain establishment but I'll save that for another thread.
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