Originally posted by noidle22
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After years of working with precision electronics and military grade computer parts I know how frustrating it is to have to fix some amateur's stuff up when an initial 5 minute problem can morph into hours of my time. As a result I used to have a policy of not pulling machines under warranty apart, no matter what aggravation ensued. A true repair shocker changed all that as far as coffee machines go!
The only reason I got into the mechanics of a 6910 was a 5 senses SNAFU well above and beyond the usual bad service incompetence of really poor organisations. They used a 6900 collar which they presumably had lying around somewhere. Undeterred by the completely different & utterly incompatible mounting points, as I am sure you know, they proceeded anyway to fit it into my 6910. To further demonstrate their "initiative" they then warped the 6910 frame and used a variety of mismatched self tappers to enforce a merger. Needless to say it leaked like a sieve after a few days and they refused to fix it. The flood also damaged the kitchen bench badly by running under the bench and rotting the particle board. Luckily for 5 senses I was up to my neck in the bitter legal divorce from from ex-wife 2 so I did not have the time to pursue it further at that time. Moreover, also fortunately for them, I didn't see the bench damage until months later - why would you look when the top was OK? We had not managed even a minor spill apart from the 6910 leak (still haven't, it is not the normal working surface of that kitchen).
http://coffeesnobs.com.au/brewing-eq...tml#post507869 has the whole sordid saga.
Needless to say, hell will freeze over before I use 5 senses for anything again. Incompetent neanderthals... and that is on a good day. SB themselves were also unusually useless on that occasion. I now do my own 6910 work and refer friends to Perth's other SB quality service people. Personally, I recommend the one located at Hilton for any CS'r's in Perth area.
The 5 senses "effort" still rates as the most botched repair job I have ever encountered in ANY industry. Considering I come from two families of engineers and I have seen many shockers which actually resulted in deaths it is a pretty amazing achievement for 5 senses to notch up. Their unwillingness to even attempt a fix reminds me of certain shoddy home builders (wreckers?).
TampIt

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