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Send it back or repair yourself?

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  • Send it back or repair yourself?

    Send back your three months old machine for repair under the warranty, or take the chance and repair it yourself?

    I like my espresso machine a lot, and I am also quite addicted to the coffee it produces. It's a Spanish make called Ascaso. It's got some not-so-necessary design features, like the halogen-lit water tank - very Barcelonean, I guess. Now, the light is not working anymore, which is aesthetically annoying but doesn't mean anything apart from that. Talked with the seller, who said something like "it's just a clip-off, clip-on thing", so I just asked to have the part sent over and do the repair myself.

    That was until I got the lid off, and saw the (also very Barcelonean, I suspect) interior, which is if not a mess at least somewhat complicated. The light is, of course, right at the bottom, and I would have to dismantle several wires, tubes, and other stuff to get to it.

    I talked with my neighbor, who is an electrician, and he convinced me to send it back. What would you have done?

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  • #2
    Replaced it myself and converted it to a led...
    I have lots of faith in my abilities, and pretty sure i can keep any machine running longer than 90% of repair shops

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    • #3
      Oh, well - I see the thread has been moved. :-) I was in fact just asking how you in general approach repairing stuff, especially if the warranty still applies - thus the off topic.
      @ Jackster - good for you, I certainly don't have too much confidence in myself when it comes to electrical stuff. I would have given it a go, had the warranty already expired. You are by the way exposing my inabilities, the light source is, of course, LED, not halogen...

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      • #4
        I would not be opening it up for fear of having a future warranty claim denied.

        For something purely cosmetic I might live with it and send it back closer to end of the warranty period, that's if nothing else more serious had gone wrong in the meantime.

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        • #5
          My exact thoughts, Zeezaw. I wouldn't have opened the thing had I not had mail correspondence with the seller where they specifically state that repairing the light myself will not affect the warranty unless of course, I screw up and wreck something while working on it.

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          • #6
            The machine/class of machine figures very prominently in answering this question, hence the move.


            Java "Wanna do what?" phile
            Toys! I must have new toys!!!

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            • #7
              I will probably never again leave my machine with a "professional" I did once and it cost me $100 and they never found the problem! I eventually figured out that the pressure problem was in the valve that switches my machine between plumbed in and the reservoir. The shop I took it to has a very good reputation too.

              So there you go my vote is for you to do it yourself.

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