So I have just purchased a new Sunbeam EM6910. Quite an impressive looking unit, but I’m having a few niggling issues.
I am experiencing some leaking from the group head when I pour my shots. I have been dosing to the desired 3mm below the top of the basket. When I pour though, water has been leaking around the outside of the group head, and some water appears to be flowing through the portafilter into the shot also. The pressure has been ok (around 2 o’clock), so I don’t think it’s related to the grind.
I tried inserting the portafilter a little looser (I had been cranking it past centre) and this seemed to help a bit. My pucks have been dry but the grind seems to be getting stuck to the group head. It looks as though the grind is coming loose around the edge of the basket. So, I then tried reducing my dose. This also seemed to help, although I am aware that the quality of the espresso will suffer from underdosing.
Has anyone experienced a similar problem? Does anyone have any ideas of fixing this problem without sacrificing the quality of espresso?
On another note, it has been quite a challenge frothing. I think it’s just a matter of practise, but essentially I have been either producing either no microfoam whatsoever, or very bubbly froth. Given that I have not adjusted to the machine yet, do you think I should change the temp/pump settings yet ? Or wait til I have mastered frothing on the standard settings?
Thanks in advance.
I am experiencing some leaking from the group head when I pour my shots. I have been dosing to the desired 3mm below the top of the basket. When I pour though, water has been leaking around the outside of the group head, and some water appears to be flowing through the portafilter into the shot also. The pressure has been ok (around 2 o’clock), so I don’t think it’s related to the grind.
I tried inserting the portafilter a little looser (I had been cranking it past centre) and this seemed to help a bit. My pucks have been dry but the grind seems to be getting stuck to the group head. It looks as though the grind is coming loose around the edge of the basket. So, I then tried reducing my dose. This also seemed to help, although I am aware that the quality of the espresso will suffer from underdosing.
Has anyone experienced a similar problem? Does anyone have any ideas of fixing this problem without sacrificing the quality of espresso?
On another note, it has been quite a challenge frothing. I think it’s just a matter of practise, but essentially I have been either producing either no microfoam whatsoever, or very bubbly froth. Given that I have not adjusted to the machine yet, do you think I should change the temp/pump settings yet ? Or wait til I have mastered frothing on the standard settings?
Thanks in advance.

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