Re: Sunbeam woes
Graham,
Interesting information there but it makes me feel even less hopefull that this problem will be resolved or even adressed by Sunbeam.
While the support staff may not be coffee experts they make a point to portraying themselves as experts and are very quick to blame the end user. At no point was i made to feel like a customer, rather I was made to feel like the idiotic consumer that I am.
As for your comment on the barrista courses, i dont know if you were targetting the sunbeam course, but on the course I went on they trained us on the exact machine I have. Oh also I realise that the sunbeam course is a bit short in the pants and to be honest I already knew everything they had to say (thanks to this forum). I mentioned it however because todate sunbeams stance has been that this is not a problem because I should not be extracting coffee with the needle at the 3 oclock poistion. This is definitly not what the sunbeams sanctioned course says I should do.
At this point I fear that my only option is to grind a bit coarser for now while I save up the money for a real machine which I am sure will get much better support thanks to the sponsers on this forum.
Graham,
Interesting information there but it makes me feel even less hopefull that this problem will be resolved or even adressed by Sunbeam.
While the support staff may not be coffee experts they make a point to portraying themselves as experts and are very quick to blame the end user. At no point was i made to feel like a customer, rather I was made to feel like the idiotic consumer that I am.
As for your comment on the barrista courses, i dont know if you were targetting the sunbeam course, but on the course I went on they trained us on the exact machine I have. Oh also I realise that the sunbeam course is a bit short in the pants and to be honest I already knew everything they had to say (thanks to this forum). I mentioned it however because todate sunbeams stance has been that this is not a problem because I should not be extracting coffee with the needle at the 3 oclock poistion. This is definitly not what the sunbeams sanctioned course says I should do.
At this point I fear that my only option is to grind a bit coarser for now while I save up the money for a real machine which I am sure will get much better support thanks to the sponsers on this forum.



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