We are really not liking the Breville Dual Boiler - purchased in the bundle with the grinder 3 months ago. Have had inconsistent coffee from the start. Initially we put it down to being inexperienced coffee makers, but we have followed so many YouTube tutes, and played with the grind settings to no avail. Now the needle doesn’t move from 0 on preinfusion, and can’t get more than 3-4 bars of pressure when extracting. You either get no extraction or it flooding out in streams - without changing the grind settings. The heavy vibrating noise is unbearable - shakes the whole bench as it’s working so hard to extract. The milk froth wand works fine, it’s just the coffee side.
we really wish we had just spent the money on a better machine. All the reviews on this machine seems great - it must be a dud. We purchased from David Jones and wondering whether we should take it back there for a refund or if they will make us call Breville for them to ‘repair’ it. It’s so large we don’t want to cart it into the shops only to be turned away.
anyone had any experience successfully returning a coffee machine to DJs? This is my preferred option as we just want out money back
we really wish we had just spent the money on a better machine. All the reviews on this machine seems great - it must be a dud. We purchased from David Jones and wondering whether we should take it back there for a refund or if they will make us call Breville for them to ‘repair’ it. It’s so large we don’t want to cart it into the shops only to be turned away.
anyone had any experience successfully returning a coffee machine to DJs? This is my preferred option as we just want out money back


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