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EM6910 Broken Portafilter Handle

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  • foul-up
    replied
    Re: EM6910 Broken Portafilter Handle


    had a couple of broken handles , one just this week
    in both cases was able to remove the brass bolt end with a pair of vice grips

    both handles had been broken whilst customers where experiencing leaks due to worn collars

    so they just kept trying to pull tighter until something gave

    Leave a comment:


  • A_M
    replied
    Re: EM6910 Broken Portafilter Handle

    Originally posted by 7478777478776D706A190 link=1215333715/35#35 date=1289970022
    Originally posted by 1824392228293E2B23284C0 link=1215333715/34#34 date=1289967287
    Look at the inside of the collar and see if you can see signs of the track wearing.
    Well, there are a few scratches. Its a bit difficult to see really. I took some photos, but they dont really show enough. Should I be seeing brass if the collar is worn? Or should the tracks look uneven?
    Do some extra searching and there are plenty of pics of said - WORN collars.  Think there might be a few in the "EM6910 Collar Replacement "pdf that talks about changing said collar as well.

    Click here to get the download

    Do the lug mod and that will gain you some time B4 the collar needs replacing.

    AM

    Leave a comment:


  • manmantis
    replied
    Re: EM6910 Broken Portafilter Handle

    Originally posted by 1824392228293E2B23284C0 link=1215333715/34#34 date=1289967287
    Look at the inside of the collar and see if you can see signs of the track wearing.
    Well, there are a few scratches. Its a bit difficult to see really. I took some photos, but they dont really show enough. Should I be seeing brass if the collar is worn? Or should the tracks look uneven?

    Leave a comment:


  • Thundergod
    replied
    Re: EM6910 Broken Portafilter Handle

    Look at the inside of the collar and see if you can see signs of the track wearing.

    Leave a comment:


  • manmantis
    replied
    Re: EM6910 Broken Portafilter Handle

    Originally posted by 7549544F454453464E45210 link=1215333715/32#32 date=1289962497
    You have to compare apples with apples.
    Yeah, sorry, re-read that & it sounded dim. :-[

    The empty single basket doesnt go as far to lock as the double, but more than when full. Lets say 5:30 to be pedantic. Short of dismantling the unit, are there any other tell-tale signs I should be looking for???

    Cheers

    Leave a comment:


  • Thundergod
    replied
    Re: EM6910 Broken Portafilter Handle

    You have to compare apples with apples.

    The double basket might be a different shape to the single one.

    How far around to lock in the empty single basket?

    Leave a comment:


  • manmantis
    replied
    Re: EM6910 Broken Portafilter Handle

    Just received my nice new group handle from Sunbeam. Even got a business card from "Poppy", so I know who to thank!

    Brewed my first cup in a week. Sooooo nice! ;D

    Noticed while I was cleaning the machine this time that my seal needed replacing, getting quite deep grooves in it. Not bad I suppose for 17 months, but Ill get onto it before it splits.

    AM, Id love to get a new handle on my old portafilter. I assume that whats left stuck in the hole is a threaded brass fitting. So if I drill it out I can just screw one of the handles from coffeeparts onto it? :-?

    BTW, I noticed from one of your other posts on 6910 collars that you speak of how far the handle needs to be turned to lock it. At the moment, with a full single filter basket fitted (coffee up to 5mm from rim as per Sunbeam instructions) I turn it to about 5:00 to lock. However, when I put an empty double basket in with the plastic blind to do a backflush I have to twist to 4:00 to lock. Is this likely a collar problem? :-/

    Leave a comment:


  • GregWormald
    replied
    Re: EM6910 Broken Portafilter Handle

    That looks to me like a fault. I bet youd have trouble deliberately shearing it off like that!

    Greg

    Leave a comment:


  • A_M
    replied
    Re: EM6910 Broken Portafilter Handle

    Ok....


    That I can repair

    I would remove teh broken stud and then replace the handle with a custom wooden one

    OR

    Aprox $20 plus postage and if ya lucky - available from Coffee Parts.

    Leave a comment:


  • manmantis
    replied
    Re: EM6910 Broken Portafilter Handle

    OK, photos attached.

    The brass (?) "stalk" that attaches the handle to the portafilter has sheared clean through.

    And for the record, my wife complains that the coffee machine gets treated better than she does, and Ive never dropped her.

    To be honest, even if one of my 3 little peace terrorists dared to play with the machine they could only drop it on a thick carpeted floor. The machine sits on a benchtop behind our 1970s stylee bar off our lounge room. The only way my wife would let me keep said bar was to turn it into a coffee bar!

    Cheers all.



    Leave a comment:


  • sidewayss
    replied
    Re: EM6910 Broken Portafilter Handle

    Great to know of your outcome.
    Sunbeam has a wide product range, so they have the resources to have a customer service centre.
    Sometimes solutions do not come straight away, but after some perserverence and intelligence on your part, you get there.
    Well never know, there may be someone over at their department who may be a coffeesnobber or have a vested interest in keeping customers, so even though they may lose a little by replacing items now, they gain a lot more in the future when we buy more of their products based on customer service and good pricing, not so much the quality of the products.

    Leave a comment:


  • manmantis
    replied
    Re: EM6910 Broken Portafilter Handle

    Well, theres a turn up!

    Just this minute had a call from a very nice lady at Sunbeam who (in between being pestered by my 3-year-old son) asked me what happened, where it had broken & how long Id had it.

    She then told me that theyd send me a new one, free of charge!

    I didnt even have to bend the truth or turn on my pathetic/imbecile voice!

    Ill post some photos in a while though, just for reference.

    Cheers from one very happy man in Tassie! ;D

    Leave a comment:


  • Thundergod
    replied
    Re: EM6910 Broken Portafilter Handle

    I used to have access to a 6910 at my old workplace.
    It got fairly well thrashed over the last few years.
    It had a collar replaced at the 12 month mark and then went back on the bench for more abuse by the heathens that worked there.
    Still, they never managed to break a handle.......... :

    Leave a comment:


  • A_M
    replied
    Re: EM6910 Broken Portafilter Handle

    Originally posted by 272B24272B243E23394A0 link=1215333715/22#22 date=1289361908
    My bad that one. I initially thought it was an alloy, but the guy at my local service centre suggested I might get someone to weld a bit of pipe to the "stainless steel portafilter". Im no metallurgist & I just took him at his word. Its just shiny metal to me!  

    Still it seems a waste to me to have a portafilter I cant use. I wont be able to bring myself to throw it away.

    Send a picture as I am sure that every one has their own thought as to where and how it has broken ?

    Further more it will assist some of us in suggesting what sort of fix or NOT, might be able to be done.

    PS. Usually a brass based alloy of sorts and then a chrome plating to give the polished SS look.

    PPS. What is ya location ?

    Originally posted by 272B24272B243E23394A0 link=1215333715/22#22 date=1289361908
    I dont make a habit of overfilling the handle, I cant say Ive done it more than perhaps 6-8 times in 17 months. Thats obviously its tolerance. I dont think I really thrash the machine and I was just interested to know if other people have been harder/softer on the machine & got similar results.
    Some get thrashed and seem to keep working others appear to fail when looked at ???

    However I have seen many that were described as well looked after and light use and I have been shocked at what I saw !!!! Total abuse

    While I have seen the odd manufactures fault, where the casting etc was WRONG or fractured at the outset... Many more have been due to missuse and or What me ... Drop it ? No never :


    AM

    Leave a comment:


  • trentski
    replied
    Re: EM6910 Broken Portafilter Handle

    Originally posted by 06292022350A26292620222A222933470 link=1215333715/21#21 date=1289350887
    Originally posted by 2529262529263C213B480 link=1215333715/20#20 date=1289344138
    Or is it just my over-exuberance?  
    AND


    YES... Sounds like it is caused by YOU and would suggest ya Collar will be stuffed as well.


    I dont know about that, How hard would you have to lock in a group handle before you crack the casting?

    Was it dropped at all? That could do it but not just locking it into the group, surely :-?

    Leave a comment:

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