Hi guys I've had a dual boiler bes920 for around 2 years now along with a smart grinder pro.
I drink flat whites so my routine is to make an espresso with the double shot basket with around 20 grams of coffee for a 40 gram extraction.
However over the last few months whenever I have made an espresso the extraction is always way too liquid and I am getting like a 1:5 extraction rate giving me like over 100 ml liquid for each coffee.
I know nornally the rule is grind finer. So even when I put it to the finest possible setting of 1 it is still giving too much liquid.
I know it's not stale beans as I've tried fresh beans from multiple locations however the same thing happens.
When I first purchased my machine each time I would put different beans I would have to adjust the grind size to accommodate for the changes which is how it should be. However no matter what i put in it I am getting the same result.
I had first thought it was the grinder so I had that replaced a month ago with a brand new smart grinder pro. Same thing still happens
I called up breville and I had to take it to the repair centre in Balwyn, Melbourne.
The machine spent nearly a month there as they are so busy. They've told me to come and pick it up because they've fixed it however nothing has changed so I don't know what they have done.
I asked them to email me what they have done to repair the fault to which they didn't respond.
Does anyone know what the problem could be?
I drink flat whites so my routine is to make an espresso with the double shot basket with around 20 grams of coffee for a 40 gram extraction.
However over the last few months whenever I have made an espresso the extraction is always way too liquid and I am getting like a 1:5 extraction rate giving me like over 100 ml liquid for each coffee.
I know nornally the rule is grind finer. So even when I put it to the finest possible setting of 1 it is still giving too much liquid.
I know it's not stale beans as I've tried fresh beans from multiple locations however the same thing happens.
When I first purchased my machine each time I would put different beans I would have to adjust the grind size to accommodate for the changes which is how it should be. However no matter what i put in it I am getting the same result.
I had first thought it was the grinder so I had that replaced a month ago with a brand new smart grinder pro. Same thing still happens
I called up breville and I had to take it to the repair centre in Balwyn, Melbourne.
The machine spent nearly a month there as they are so busy. They've told me to come and pick it up because they've fixed it however nothing has changed so I don't know what they have done.
I asked them to email me what they have done to repair the fault to which they didn't respond.
Does anyone know what the problem could be?

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