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BES870BKS shot volume issue

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  • BES870BKS shot volume issue

    Hey there, I'm hoping someone can help me troubleshooting a shot volume issue with my machine. Machine: Breville Espresso - BES870BKS
    ​​​​​​Issue: when I press 1 or 2 cup buttons it delivers approx 3/4 to a full cup of water!
    I have tried resetting to default volume by pressing and holding the Program button for three seconds until I hear the 3 beeps, but it has not fixed the issue.

    Cheers,

    Jules
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