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  • EM6910 Single Pour & Double Pour Cutoff Problem

    Hi again everyone

    Im not sure if this is a system/machine fault, or just user error and, since the Sunbeam Customer Service area isnt open on weekends, I thought Id float it past for general ideas in the meantime, just in case its just me doing something wrong.

    As you may know, Ive had my EM6910 for about 4.5 weeks now and its going great guns - well, my coffee making is, anyway.

    About a week ago, my husband decided to make us a coffee (eek! although hes an aircraft welder/fixer upper-er, hes certainly no barrista!) and used the single pour button and complained to me that it didnt switch off and ended up overflowing the cup. My response at the time was that I thought hed probably just hit the manual button by mistake.

    However, I tried to use the single pour button myself this morning and the same thing happened - no cutoff! I tried the double pour button with the same result. I decided to reset to the factory settings because Id amped up the steam pressure about a week ago, so thought Id maybe hit a wrong button at the wrong time and done something. Tried it again after resetting, and still the same result.

    Basically, it doesnt seemed to now have the ability to decide when its put about 30ml or 60ml (or whatever it is) through the PF and just keeps on going as though its on the manual mode.

    Any suggestions by any happy chance?

    Cheers
    Di


  • #2
    Re: EM6910 Single Pour & Double Pour Cutoff Proble

    I expect youve tried turning the machine off and on again at the powerpoint Di (the old faithful windows re-set trick) but if it wont respond to the default command it sounds like its off to the service department for a vacation.

    A call to Sunbeam on Monday will confirm.

    Comment


    • #3
      Re: EM6910 Single Pour & Double Pour Cutoff Proble

      Originally posted by Hoyks link=1222480706/0#0 date=1222480706
      Hi again everyone

      Im not sure if this is a system/machine fault, or just user error and, since the Sunbeam Customer Service area isnt open on weekends, I thought Id float it past for general ideas in the meantime, just in case its just me doing something wrong.

      As you may know, Ive had my EM6910 for about 4.5 weeks now and its going great guns - well, my coffee making is, anyway.

      About a week ago, my husband decided to make us a coffee (eek! although hes an aircraft welder/fixer upper-er, hes certainly no barrista!) and used the single pour button and complained to me that it didnt switch off and ended up overflowing the cup.  My response at the time was that I thought hed probably just hit the manual button by mistake.

      However, I tried to use the single pour button myself this morning and the same thing happened - no cutoff!  I tried the double pour button with the same result.  I decided to reset to the factory settings because Id amped up the steam pressure about a week ago, so thought Id maybe hit a wrong button at the wrong time and done something.  Tried it again after resetting, and still the same result.

      Basically, it doesnt seemed to now have the ability to decide when its put about 30ml or 60ml (or whatever it is) through the PF and just keeps on going as though its on the manual mode.

      Any suggestions by any happy chance?

      Cheers
      Di
      Grab the Manual and re program the Single and double settings..

      I think I have it right, but could be a little out and have assumed you have some understanding...  i.e. step two, means grinding and tamping etc etc..

      1: Power the unit UP.
      2: Get ready to pour
      3: Select the program button...  should light up above the single and double...
      4: Select the one you want to set - Say Single. at this stage...
      5: Watch your pour and select the Single again, when you want to stop... It should stop and a Beap will sound.
      6: Do the same for the double... Remember you want  more from the double..

      (I go by colour etc rather than volume... but remain consistent what ever you choose.)

      7: Power the system off.
      8: Power back on when you want another coffee
      9: Select the mode you want... WATCH what happens... Should be FINE...

      If not then you may have a problem... Sunbeam is Mon to Friday... SHAME, but that is the fact.

      Let us know how you go.

      Comment


      • #4
        Re: EM6910 Single Pour & Double Pour Cutoff Proble

        Thanks Dennis - I did switch it of and on when I did the three fingered salute to factory reset it, to no avail.

        Durn, guess I might be without a coffee machine for a little while, unless the good Poppy takes pity on me and has me get a replacement...I can only hope!

        Oh well, Ive got my coffee course next Saturday, so maybe if I bleat enough at the course about how I havent got a machine to go home and practise on (nicely, of course - Im extremely big on customer service myself, being an ex-Tel$tra employee) they may take pity on me (well, one can live in hope!)!

        Whoops! Posted this and AMs post came through - thanks AM: Ill give it a go, better than having to wait for it to be fixed. Ill keep you posted: Ive just made myself a freshie but will have a fiddle around with it this arvo.

        Comment


        • #5
          Re: EM6910 Single Pour & Double Pour Cutoff Proble

          Bugger - tried it AngerManagement but, unfortunately, didnt make a difference.

          Looks like Ill be on coffee rations for a while - thank goodness Ive got a week off work on holidays: I may not be up to working on no decent coffe!

          Comment


          • #6
            Re: EM6910 Single Pour & Double Pour Cutoff Proble

            Originally posted by Hoyks link=1222480706/0#4 date=1222492100
            Bugger - tried it AngerManagement but, unfortunately, didnt make a difference.

            Looks like Ill be on coffee rations for a while - thank goodness Ive got a week off work on holidays: I may not be up to working on no decent coffe!
            If you tried it and  the instructions made sence (Confirm with Manual) as being correct.

            Oh, did it beep to acknowledge  that the setting had been saved ?   If  so and does not remember after power off, then a board problem 4 sure...  

            You may wish to try and not power off, but try for another coffee and see if it  retains the settings then ?

            That would suggest a problem with the systems retaining settings and could be a dead cap on the board or a faulty chip. The main IC is a HT48R50A http://www.holtek.com/english/docum/uc/48x50_1.htm

            Sunbeam may have another Master reset code... but I am unaware of it..

            Best of luck and keep us informed.

            Comment


            • #7
              Re: EM6910 Single Pour & Double Pour Cutoff Proble

              Yes, definitely beeped twice after Id hit the single cup/double the second time, so I think Im doomed. First time, I didnt switch it on/off after saving the program, but the second time I did just to be on the safe side.

              Fortunately, with having this following week off work, Ive got enough time to give them a call and wait (if necessary)...

              Thanks for all your help, though, I really appreciate it - both you and Dennis.

              Comment


              • #8
                Re: EM6910 Single Pour & Double Pour Cutoff Proble

                The thanks is accepted, but after all that is what us CSs like 2nd to coffee.... Helping people ;D

                Dont hold breath for a 1 week turnaround... Might be lucky, but aim for at least 10 working days, that way you will not be disappointed...

                Either way, a heads up as to what happens Monday, and heres hoping that within 10 days you have even better news for us all.

                Take care.

                Comment


                • #9
                  Re: EM6910 Single Pour & Double Pour Cutoff Proble

                  I had a 6910 problem too, (not the same as yours) and to sunbeams credit when i rang them a courier came and picked it up the next day, then a courier arrived with a brand new machine, only problem was that it was 4 weeks between pick up and drop off, other than the 4 week wait I could not fault the customer service.

                  Comment


                  • #10
                    Re: EM6910 Single Pour & Double Pour Cutoff Proble

                    Eeek - 4 weeks!

                    I just not long ago got off the phone to Debbie at Sunbeam and she was absolutely lovely. Agreed that what I (and you all) suggested were good fault finding methods and commended me on the fact that I had tried a few different ways of fixing the problem rather than doing the norm, and just ringing them straight off the bat. Beautifuly lady!

                    The upshot is that I have to drop the machine off to our local service centre (she offered me to have the courier pick it up but, as of tomorrow, Im off to Narrabri for a couple of days holiday with the Outlaws so wasnt able to be here for a courier) and she had put a hurry up on the ticket for the repairer, so off to the fixers on Friday.

                    So, do we have an area for Coff-A-Holics on Instant whilst Waiting for their Machines to be Repaired on CS where I can discuss the pros and cons of Blend 43 and Jarrah Vienna, and the best McCafes in which to purchase a real (cough, cough) coffee???

                    Ugh...

                    Comment


                    • #11
                      Re: EM6910 Single Pour & Double Pour Cutoff Proble

                      Last time I brought coffee in Narrabri, it ended up out the window on the way out of town. And they had signs all along the way in for the last 30 k or so, we got excited but to no avail. They had this really good looking machine and couldnt drive it, can never understand a cafe will spend a small fortune on a machine then wont pay for training, anyhow that was about 6 years ago, it might be better now. I wouldnt hold your breath but. Good luck

                      Comment


                      • #12
                        Re: EM6910 Single Pour & Double Pour Cutoff Proble

                        Nope, nothings changed, unfortunately (well, since the last time I was there last November, anyway).

                        They do have a McCafe now so, although certainly not what Id class as a good coffee, at least their quality control (ie; automated machinery) and turnaround time on beans means that the coffee is just on passable.

                        To give them the benefit of the doubt, though, I think the problem with places a bit more remote like that is that, to have any of their staff trained properly in how to make coffee, theyd have to face sending someone on a 8 hour round trip to Sydney with overnight accommodation and expenses involved, etc so - for the average Bri-an who wouldnt know good coffee if they fell over it, it isnt worth the expense.

                        Having said that (and just to refute my benefit of the doubt statement above), I have been an CS Computer-Chair Trainee for the past four weeks or so and, on just the information I have gleaned on this site, I have improved my coffee making ability ten fold (I think) so really it only takes, I think, a desire to know how to do it and a bit of nouse, and you can get away from the dishwater they serve at some cafes/bakeries... [smiley=rolleyes.gif]

                        Comment


                        • #13
                          Re: EM6910 Single Pour & Double Pour Cutoff Proble

                          I found a decent coffee last time I was in Terrigal.
                          When I went back that afternoon I was served by someone else and got the usual rubbish.

                          Later that night while ogling the coffee equipment in a closed cafe I got to talking with another apparently strange person looking at the same cafe.
                          Turns out she was the new owner.

                          We naturally started talking about coffee and I told her about my two coffees that day.
                          She guessed who had made me the good one.

                          He was only young and I have no idea if he had any training but he did have passion.

                          Comment


                          • #14
                            Re: EM6910 Single Pour & Double Pour Cutoff Proble

                            Hi Hoyks, you could try the factory reset function it goes like this.
                            1 with the machine plugged in but the power button off, no lights on the machine
                            2 Press and hold down the manual button.
                            3 While still holding the manual button, briefly press the power button and release
                            4 Release the manual button.

                            After doing this step try resetting the single and double pour settings just as angermanagment described. If you still have no luck I would say your machine is faulty.

                            Comment


                            • #15
                              Re: EM6910 Single Pour & Double Pour Cutoff Proble

                              Thanks Martybean - that was the very first thing I tried, and - when that didnt work - I then tried programming the single and double pour buttons in the hopes that that would work: nada.

                              Even Debbie at Sunbeam said that Id tried everything I could and that she thought it must have been the electrickery stuff...

                              Hi Ho, hi ho, its off to service I go...

                              Im still in mourning, even though I dont lose the machine until Friday - will it look silly if I pack it in the car and take it up to Narrabri with me for the three days: even a coffee machine deserves a little time away, dont you think???

                              Comment

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