Hey you guys, thanks for your replies

I think Framey might be right - it sounds like the pressure release valve is faulty. I dont remember EVER seeing any water being released from that part of the machine! Not ever!! Can this be possible?? Ive never had a problem making coffee before. I hope I have not permanently damaged my lovely Giotto...

I guess Ill take it back to where I bought it from and see if they can do something. I bought it second-hand, so no warranty as far as I know unfortunately.
In answer to your questions, I definitely moved the lever to the full "off" position after running the water. I ran the water for ten seconds three times with ten seconds break in between each time (this is what it said to do on the backflushing powder container).
Cheers

Yulia

and half my kitchen was covered in a paste of backflushing powder and hot water! The shower head and a heavy rubber ring also came flying out of the group head and landed on the kitchen floor.
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