Just had the element in my 6 month old Giotto replaced.
went to collect it and to my horror was hit with an $80 + GST labour charge.
Rang ECM who said that this was between me and the supplier.
Any thoughts. Is this normal. Is it the standard "commercial warranty". Might be a negotiating point when you are buying a machine. Make sure you know what the score is in this department. The ECM guy said that there was a less than 2% failure rate on Giottos (Giotti), so as usual I got the lemon. Also - they adjusted the pressure to be between 1.2 bar and 1.3 bar (initially it was bang on 1.1) Any thoughts?
went to collect it and to my horror was hit with an $80 + GST labour charge.
Rang ECM who said that this was between me and the supplier.
Any thoughts. Is this normal. Is it the standard "commercial warranty". Might be a negotiating point when you are buying a machine. Make sure you know what the score is in this department. The ECM guy said that there was a less than 2% failure rate on Giottos (Giotti), so as usual I got the lemon. Also - they adjusted the pressure to be between 1.2 bar and 1.3 bar (initially it was bang on 1.1) Any thoughts?

...and FC for that matter) add our labour free of charge should a fault repair be required during the warranty. Suppliers who dont know their stuff have the option of buying with a parts and labour warranty if they wish.
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