Re: ECM Giotto repair "Warranty"
Chris:
The retailer is clearly at fault in this case. I guess with most of us buying electrical goods from retailers such as Good Guys and Harvey Norman, Myer and the like we are used to scrupulous sellers who will fully backup all their products. We sometimes fail to appreciate the good service we are given at competitive prices.
When we start dealing with coffee machines we are dealing with small to medium sized businesses who are a bit of a mixed bag. Some like you are professional and scrupulous in their dealings and others clearly are not.
I am appalled that anyone could contemplate selling a machine without a full parts and labour warranty regardless of whether they got the machine from their wholesaler without a full warranty.
Needless to say if they did sell it with a parts only warranty then it should be made clear to the purchaser at the time of purchase.
When dealing with mainstream consumer electrical products whether it be an air conditioning unit, a toaster or anything else we all make the assumption that a parts and labour warranty is always included, no questions asked or need to be asked.
One issue here is that we CS people are buying machines from suppliers that also sell commercial equipment on commercial terms which are not like the terms we are used to as retail consumers.
This is a BIG issue really. ie. I spend $4000 on a new machine and then find that the boiler is faulty and needs to be replaced and I get a $300 bill for the labour I would not be happy.
This means that any CS user contemplating buying expensive equipment needs to carefully check the terms before purchase.
Caveat Emptor
Grant
Chris:
The retailer is clearly at fault in this case. I guess with most of us buying electrical goods from retailers such as Good Guys and Harvey Norman, Myer and the like we are used to scrupulous sellers who will fully backup all their products. We sometimes fail to appreciate the good service we are given at competitive prices.
When we start dealing with coffee machines we are dealing with small to medium sized businesses who are a bit of a mixed bag. Some like you are professional and scrupulous in their dealings and others clearly are not.
I am appalled that anyone could contemplate selling a machine without a full parts and labour warranty regardless of whether they got the machine from their wholesaler without a full warranty.
Needless to say if they did sell it with a parts only warranty then it should be made clear to the purchaser at the time of purchase.
When dealing with mainstream consumer electrical products whether it be an air conditioning unit, a toaster or anything else we all make the assumption that a parts and labour warranty is always included, no questions asked or need to be asked.
One issue here is that we CS people are buying machines from suppliers that also sell commercial equipment on commercial terms which are not like the terms we are used to as retail consumers.
This is a BIG issue really. ie. I spend $4000 on a new machine and then find that the boiler is faulty and needs to be replaced and I get a $300 bill for the labour I would not be happy.
This means that any CS user contemplating buying expensive equipment needs to carefully check the terms before purchase.
Caveat Emptor
Grant

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