Nuova Point Cup Sale

[robusto]

Re: Nuova Point Cup Sale

Looks like 13 is the unlucky number for some. Bad luck after all that waiting. Yes, Dennis you should get an award for your trials and tribulations and patience.

[Dennis]

Re: Nuova Point Cup Sale

Id like to say thanks to everyone who has posted here, sent pms, sms, and even called with messages of support and understanding. I really do appreciate this.

Ive had an intitial response from NP and they appear not to be too interested in air frieghting the cups and have at this point suggested sending over the 78 cups (they seem to have forgotten) with my next order of...500 cups! Dont get excited though as Im not planning on doing this.

While listening to the songs of Lennon and McCartney this evening I had a thought that has also been shared by another CSer and so I will throw this out there as an option...

There were 33 orders for the tulips (198 cups)

I received 20 sets of 6 (120 cups)

If 3 people were to opt for the brown amalfi cups (I have exactly 3 of these sets spare) then there would be 30 orders left and the possibility of breaking down (bad terminology under the circumstances) the sets so that there would be 30 orders of 4 cups instead of 6.

This would mean I would have to repackage them and of course refund 1/3 of the purchase price to everyone involved, but would certainly be willing to do this if EVERYONE involved were to agree. There would also be a little delay (a few more days) while I do this.

So, what do you think? If you ordered tulips would you be prepared to accept 4 cups for every 6 that you ordered, with a pro rata refund? Are there 3 people out there who would swap for the brown amalfi caps? Or are there a few people who would be willing to reduce their order from 2 sets to 1 so that others might get some?

It would be good to hear on this from everyone who ordered tulips!

And Im now recommending insurance for postage!!!

A cryptic tale: One day some archaeologist is going to be on a dig at my place in sylvania, and the archaelologist might come across a few brown amalfi cap and espresso cups, but no tulips. On top of that if the anthroplogist were to carbon date those cups and correlate them to this thread he/she would find that they dated back to about 6 months before this particular post. Can you see the irony?

[Javaphile]

Re: Nuova Point Cup Sale

Oh man that sucks that the manufacturer screwed up your order Dennis! Ive just gone through a similar manufacturers screwup in my bathroom remodel and I can really sympathize with you!! Hopefully by climbing the corporate ladder you can get them to do right and make up the order.

It really ticks me off when people/companies screw up like this and the customer is the one who ends up paying for something that wasnt their fault and that should never should have happened in the first place!!


Java "Go getem!!" phile

[jdw]

Pro rata option: Nuova Point Cup Sale

What a bugger after all Dennis hard work! I was the one who also thought of the pro rata solution, but it would require a lot of people to agree to it.

We could pro rata the order at 20/33, ie approx 4 cups for every 6 ordered. We are all CSers together and cooperation has to be the name of the game.

Dennis pointed out to me that even this solution could require some people to take 3 instead of 4. In the spirit of helping out Ill put my hand up now if needed.

Dennis had done a superhuman amount of work on this project and this option would require even more work for him, but hey CSers, what about it? This way everyone who wanted tulips would get some, and no-one would get none. I think the economists call this maximizing the utilty for the group as a whole ... no doubt there is a CSer economist who will set me straight on this, but Ill bear the pain willingly if it helps.

John

[Dennis]

Re: Nuova Point Cup Sale

I had another idea overnight and am just thinking out aloud...

1. 21 people ordered 1 set of tulips (126 cups)
2. 6 people ordered 2 sets of tulips (36 cups)
3. If the 6 people who ordered double sets would consider reducing their order to only 1 set I would then have another 18 more cups to go round. Of course, as part of this arrangement I would refund these 6 people the full cost of the returned sets
4. All 27 people who ordered would then get a set of 4 cups

I could then either arrange free postage, or pro rata refund - your choice.

Whatever option you choose, and dare I say it, I am expecting a delivery of the following stainless steel vietnamese coffee filter pots within the next week. One of these will go to everyone who ordered - no matter what your order was.

[vicroamer]

Re: Nuova Point Cup Sale

All 27 people who ordered would then get a set of 4 cups
As one of the 13 I feel this is a fair solution.

[lucinda]

Re: Nuova Point Cup Sale

Oh and a big thankyou to Dennis for the vietnamese coffeepot.

Now we just need to learn how to use it properlay ;D

I think we also need to wait until Dennis maybe gets some resolution from NP. Have they offered to refund your money for the outstanding sets dennis?

[Dennis]

Re: Nuova Point Cup Sale

Thanks folks. I believe NP would refund me for the cost of the cups - but doubt they would cover the cost of freight. A resolution with them will probably be a long way off and I coudnt anything arriving before Christmas. I would rather get this sorted out now if possible.

And hey, Im still able to

[Sammus]

Re: Nuova Point Cup Sale

Hmm, I was one that ordered 2 sets of tulips, but one of them was a promised gift for a friend, and one was for myself (we both have been searching for tulips for so long!). I would be happy to take them in sets of 4, but am not super keen to give a set up. If it comes down to me splitting my order to make everyone happy though, Im sure hell understand that he doesnt get his cups ;D

[Viviane]

Re: Nuova Point Cup Sale

Ok, there are a lot of options here, Dennis, and you are going to have fun sorting them all out. My preferences are as follows:

1) 6 cups, cappucino style would be fine if needed.

Or:

2) 4 cups, tulip style, if necessary

Im really sorry, but 3 cups is not a set, so that is not an option as far as Im concerned.

[Dennis]

Re: Nuova Point Cup Sale

Ok, there are a lot of options here, Dennis, and you are going to have fun sorting them all out. My preferences are as follows:

1) 6 cups, cappucino style would be fine if needed.

Or:

2) 4 cups, tulip style, if necessary

Im really sorry, but 3 cups is not a set, so that is not an option as far as Im concerned.

Thanks Viviane - I dont think Ive ever suggested 3; that would definitely not be an option!

[Viviane]

Re: Pro rata option: Nuova Point Cup Sale

What a bugger after all Dennis hard work! I was the one who also thought of the pro rata solution, but it would require a lot of people to agree to it.

We could pro rata the order at 20/33, ie approx 4 cups for every 6 ordered. We are all CSers together and cooperation has to be the name of the game.

Dennis pointed out to me that even this solution could require some people to take 3 instead of 4. In the spirit of helping out Ill put my hand up now if needed.

Dennis had done a superhuman amount of work on this project and this option would require even more work for him, but hey CSers, what about it? This way everyone who wanted tulips would get some, and no-one would get none. I think the economists call this maximizing the utilty for the group as a whole ... no doubt there is a CSer economist who will set me straight on this, but Ill bear the pain   willingly if it helps.

John

Didnt say it was you Dennis. :P

[Dennis]

Re: Nuova Point Cup Sale

So Viviane, I see you are feeling much better now - able to stick your tongue out at me again...just like old times ;D

[benandfaith]

Re: Nuova Point Cup Sale

Hi Dennis,

As one of the 13, I am fine with either 4 tulips or 4/6 amalfi cups.

Hope this helps...
Ben

[Dennis]

Re: Nuova Point Cup Sale

Nuova can be bought from XXX

Clinto, I have to say Im a little surprised by your post - I just dont see how it was helpful given the situation.  If you would prefer to purchase from them I will happily send you an immediate refund.