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Silvia eye cast over Sunbeam

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  • Silvia eye cast over Sunbeam

    In my travels for a breadmaker, I came across the Sunbeams Em6900 and 6910. Myer was selling the 6900 for $500, while the latter was $700.

    I cast my one-eyed Silvia eye over them, to see what the fuss in this forum was all about. Id not seen them before today and was curious to say the least.

    I liked the sold look, especially as exemplified by the steam and hot water wands.

    I liked the visible water level ---Rancilio, take note.

    I liked the cup warming area, and -- I think, from memory -- the flip-top reservoir lid behind it.

    I did not like the portafilter, or the group. Im ready to stand corrected, but the portafilter seemed lightweight in comparison to the commercial Silvia, and so did the group.

    My at-a-glance observations. Though admittedl,y my mind was really swimming with bread makers at the time.

    --Robusto

  • #2
    Re: Silvia eye cast over Sunbeam

    That flip top is a way to top up Robusto, but the back door opens and the whole water container slides out and you can take it to the sink - it holds 3 litres. It beeps and a red light near the bottom of the water res illuminates when water is low.

    I dont know about the weight of the PF, but given that you have the Silvia I am sure your right - the PF is a (good) Sunbeam take on a commercial group, but its not a commercial group whereas the Silvia employes the genuine article. Having said that I dont know that it would wear (nothing to wear on) and its heavy enough to hold plenty of heat - and it heats up quickly. It must be the same size though because I rolled into Berazi Coffee and asked for commercial group size and got them to fit without taking in the PF.

    Cheers

    Cheers

    Comment


    • #3
      Re: Silvia eye cast over Sunbeam

      ..the hot cup area on the 6910 gets bloody hot whereas my 6900 did not get very hot at all, only warm.

      Comment


      • #4
        Re: Silvia eye cast over Sunbeam

        They are still selling the EM6900??? Even after all the problems with them? How do the Myer staff explain the difference between the two?

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        • #5
          Re: Silvia eye cast over Sunbeam

          Originally posted by marky link=1169890476/0#3 date=1169958748
          They are still selling the EM6900??? Even after all the problems with them? How do the Myer staff explain the difference between the two?
          oO(Good way to buy a 6910 and get a $200 discount....You buy a 6900, it breaks, you get free upgrade   [smiley=evil.gif])

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          • #6
            Re: Silvia eye cast over Sunbeam

            Last time I looked at the Sunbeam w-site they still had both models with a hundred or so premium on the 6910.

            2MCM is probably right - if it runs well, its a good machine for the price...if it dont run so well...might well get a free upgrade to the 10!!!

            Comment


            • #7
              Re: Silvia eye cast over Sunbeam

              harvey norman arent selling anymore6900s they said almost ALL of them came back. my 6910 was the first 6910 to come back (in other words there having better success with the 6910).
              My gaggia classic brasss PF was a little heavier than sunbeam 6910 (remember 6910 has a more commercial group than 6900), but i think the PF is of adequate quality

              Comment


              • #8
                Re: Silvia eye cast over Sunbeam

                When shopping for a machine a couple of weeks back, Domayne told me warranty on Sunbeam machines had changed to 2 yrs repair not replacment. Also when i quizzed cost of extended warranttee, she looked it up on the computer and informed me they were not offering any extendable warrantees on these machines!

                Jim

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                • #9
                  Re: Silvia eye cast over Sunbeam

                  Gday Jim

                  You will probably find a "terms and conditions" can be varied at any time clause- pretty standard consumer equipment disclaimer....

                  And extended warranty - ehhh- my sister in laws experience (and an expose on I think ACA) proves they arent worth anything!!

                  My sister in law had a barely 12 month old wide screen TV - cost $3500 plus- initial warranty period had just passed - but she had taken out the extended warranty.... when it failed. Returned for warranty repair only to be told it couldnt be fixed..... the component which had failed was no longer available. They pointed out the small print on the warranty.... subject to parts availability..... and that escape clause is frequently being used according to the TV program expose.... so $3500 plus cost of extended warranty out of pocket- an expensive lesson....

                  How long will bits for the 6900 be available? - and if replacement isnt guaranteed..... guess you will have to buy a 6910!! (and the same will apply to that before too long).

                  Whilst I think the design philosopy of the 6900 series is great, there are reliability issues (much less than with the 6910) - but my real concern would be it is a consumer grade item and in todays world it is a consumable.... when broken you chuck it and get a new one (regardless of price).... Think of all the other Sunbeam appliances - how many (if any) are repairable?

                  That is the BIG advantage of lots of the other machines - like the Silvia- they are not considered to be consumable- parts have always been - and will no doubt continue to be readily available!

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                  • #10
                    Re: Silvia eye cast over Sunbeam

                    Originally posted by achjimmy link=1169890476/0#7 date=1170033993
                    When shopping for a machine a couple of weeks back, Domayne told me warranty on Sunbeam machines had changed to 2 yrs repair not replacment. Also when i quizzed cost of extended warranttee, she looked it up on the computer and informed me they were not offering any extendable warrantees on these machines!

                    Jim
                    As a law student I will let you in on some inside knowledge... well not really but it is something that
                    99.99 % of consumers dont know. Under the Trade Practices Act 1974 (Federal legislation) and the various State and Territory sale of goods act (eg Sale of Goods Act (NSW) 1923) goods are meant to be of merchantable quality and/or fit for their purpose. If the good(s) is not of merchantable quality the retailer or manufacturer is liable to reimburse you (this can include extra costs that you have incurred). These requirements are IRRESPECTIVE of any warranty that the retailer/manufacturer gives.

                    The Acts state that to determine what is merchantable etc... is to consider the price and nature of the goods. e.g. you expect higher priced goods to be of better quality and to last longer. From memory, the merchantable quality provisions can be waived by express agreement in the contract, but not so under the Trade Practices Act. (Dont quote me on that I will have to look up the Act)

                    There are other provisions relating to goods that dont match their description and where you buy a good based on a sample.

                    So basically extended warranties are not worth the money IMHO.

                    Comment


                    • #11
                      Re: Silvia eye cast over Sunbeam

                      your quite right Mark - and in fact quite a few retailers are ignorant of the provisions of the TPA and the Sale of Goods Act as adopted by the States. Its great to tell them what consumer right we have...I am the King of Warranty. It was 15 years ago when I studied Trade Practices as an elective subject and I still recall the joy of the revelations! Pleading out breaches of the TPA is fun for things like product liability claims, when you have an imported product and no place of business in Australia - for example the junk type shops that we are all familiar with that import from manufacturers based in China and Taiwan etc that have no base in Australia - the Act deems the importer the manufactuer...

                      Good luck with your studies.

                      Comment


                      • #12
                        Re: Silvia eye cast over Sunbeam

                        Agree Mark. Statutory warranties override whatever disclaimers manufacturers make. But often, big retailers anxious to protect their image, are more generous, going above and beyond the manufacturers or their own statutory obligation to exchange goods they are not legally obliged to. Target openly advertises this fact -- if you dont like it, for watever reason, bring it back.

                        Even the period of the warranty is open to question -- if your expensive machine breaks down slightly beyond the warranty period, there may be recourse because the expectation is that such an expensive machine should last way longer than the 3 months/12 months or whatever time stated by the warranty.

                        --Robusto

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                        • #13
                          Re: Silvia eye cast over Sunbeam

                          My understanding is that your contract as the purchaser is with the vendor, therefore it is up to them to replace the goods for you.

                          As the vedor is also the purchaser from the manufacturer, they have an equal right to claim up the line.

                          Therefore never fall for the "Ill have to send it back to the manufacturer before you can get a replacement" line.

                          marky - is this right?

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                          • #14
                            Re: Silvia eye cast over Sunbeam

                            T-God - there are varying legal obligations on the buyer and the manufactuer - for example the sale of goods act in Qld allows for implied warranties in the contract of sale; the contract of sale is almost always with the retailer. It depends on the circumstances - to further the business of my profession can I suggest that you complain like mad and then go to consumer affairs and then see a solicitor, who if all goes well will refer it off to a Barrister, who may also be Barista!!!

                            Oz

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                            • #15
                              Re: Silvia eye cast over Sunbeam

                              Hi TG,

                              I would argue that it is probably easier to go after the retailer than the manufacturer, because as you said, the retailer can sort it out with the manufacturer more easily than the consumer can. However the retailer is probably not aware of their obligations under the various statutes (Manufacturers are probably more aware of the statutes as many would have their own legal depts). Plus it is probably more difficult to get a refund from the manufacturer since you didnt buy the good from them. Plus, the contract is with the vendor as you point out.

                              Under the NSW Sale of Goods Act, from memory, your only recourse is against the retailer and not the manufacturer. However, you can go after the manufacturer (and importer as ozscott stated above) under the federal legislation – the Trade Practices Act.

                              The same implied warrantied (as to merchantable quality, fitness for purpose etc...) that are implied by the various State and Territory legislation are also implied by the TPA upon manufacturers (sections 70-77 I think again from memory).

                              So in short you can go after the manufacturer and/or the retailer/importer. One of the first things you learn at law school is that you try and go after everyone possible.

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