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Anyone ever bought tools from ArtisanSmith?

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  • coffeecraft
    replied
    Andy

    Your own location states "Internet", which implies the absence of any such limits ))

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  • flynnaus
    replied
    Originally posted by Barry O'Speedwagon View Post
    They might spend a bit of time trying not to talk to patent lawyers.
    Yes, I wondered about that too and there's also the Cajun Coffee Press,

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  • Barry O'Speedwagon
    replied
    They might spend a bit of time trying not to talk to patent lawyers.

    Leave a comment:


  • roosterben
    replied
    I had a look through the website and wow some of the stuff is very, very nice. Seems a pity that people have had such poor outcomes, good business idea if it was executed and supported well. No excuse in this day and age for bad business support, although if your product is popular or unique enough I guess sometimes it doesn't matter and you will succeed despite yourself.

    I can think of a couple of examples in the software world Xero and eBay. eBay support is actually pretty good now but their business model for small vendors and used goods that built their business is dead due to high fees and swamping eBay listings with big vendors and chinese imports. We use Xero at work and wow the support is terrible and their website goes down weekly despite being a raging success.

    Leave a comment:


  • Yelta
    replied
    Originally posted by flynnaus View Post
    So they do (stainless steel).
    They do, not only stainless but leather covered, for a mere $189 reminds me of the old red leather covered Silvia, always wondered why

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  • flynnaus
    replied
    Originally posted by woodhouse View Post
    artisan smith offers aeropress-like brewers made out of copper or stainless steel or something like that.
    So they do (stainless steel).

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  • woodhouse
    replied
    Originally posted by flynnaus View Post
    Pretty sure plastic is the only option for Aeropress. You might be thinking of a french press???
    artisan smith offers aeropress-like brewers made out of copper or stainless steel or something like that.

    Leave a comment:


  • flynnaus
    replied
    Originally posted by coffeecraft View Post
    I couldn't find any other seller that would offer aeropress made of something other than plastic.
    Pretty sure plastic is the only option for Aeropress. You might be thinking of a french press???

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  • Andy
    replied
    You make no mention of where you are on the planet so the reply was talking about local Australian options.

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  • coffeecraft
    replied
    I would be happy to make my purchases only from reputable sellers even if I had to pay more. Unfortunately they don't sell everything.
    I couldn't find any other seller that would offer aeropress made of something other than plastic.
    Plus not everyone offers worldwide shipment.

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  • Dimal
    replied
    Agree Andy...

    I bought a couple of Artisan Smith items way back when, and Coffee Parts looked after me extremely well.
    And, I'm very happy with my AS items as it happens...

    Mal.

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  • Andy
    replied
    Reading this thread, I think the obvious take-away from it is purchase the products from a reputable local reseller like site sponsor Coffee Parts and all the problems of returns, warranty, quality control are handled by them.

    It's the reason you pay a couple of dollars more to purchase locally but you do get something for the price difference, piece of mind.

    Buying direct can look like a saving but it isn't always as simple as that.

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  • Otago
    replied
    Also gives the impression that items are hand made here whereas I understand they are made in Vietnam, hence the possible delays in delivery. Pity, because some of the items are well designed and functional.

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  • level3ninja
    replied
    I'd report to the ACCC as well, it shouldn't take more than a couple of reports like yours for them to act

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  • coffeecraft
    replied
    Beware of ArtisanSmith! I made an order in 2018. A few months later I only got half of it. It was very badly packaged and hence bent and damaged. I approached him very politely on multiple occasions about the incomplete order, not even mentioning the damaged items - no result. The guy doesn't respond to emails or direct messages via social media, he reads and deletes comments to his posts. Meaning he is aware of the situation but simply chooses to ignore it. Given the "artisan" nature, the items are quite expensive. But I never got the missing part of my order nor did I get a refund. The guy sent out badly packaged incomplete items keeping the rest of the money and ignoring any responsibility, which to me makes him not more than a thief. Unfortunately I stumbled upon this thread after the order was placed and was getting worried as the time passed. Hopefully this will help keep other people from making the same mistake and ordering from the ArtisanSmith. The guy is a crook, otherwise he would have a possibility to pay with PayPal but he only takes cards. Will have to report to the credit card company.

    Leave a comment:

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