The caffe Fenice is a good machine irrespective of where it was bought so I would say it is a nice present!

If you sent the supplied warranty card in after purchase, Lygon imports will have a record for warranty. The usual deal is to pack it up securely and deliver it to them. They will repair it and if it is a warrantable problem they will do it "under warranty" ie no charge, and deliver it back to you. There may or may not be a charge for delivery back to you but the norm, is that the owner is responsible for transport / delivery.
I sincerely doubt that any dept store will have an "in house" coffee machine tech however what they might do is pack it up and deliver it to Lygon, or Lygons agent nearby. ie they might act as a pick up point for you and in that case you might get out of transport changes....
Dont quibble about, get it fixed before it gets any worse, get it back and enjoy it.
Regardz,
FC.

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