Ive got a Nemox Fenice home machine.
Its about 8 weeks old but has developed a leaky steam want (mounting point, not nozzle). The shower screen also leaks when the machine is switched on (probably buggered seals??).
The leaky steam end started less than a fortnight from getting the machine, and has progressively got worse. I used to wrap a small piece of cloth around the middle section of the wand and it would catch most of the drippage when frothing milk. Now the amount of water coming out is too much and spilling into the milk jug, and the leaky seal is also affecting steam pressure.
The authorised dealer/service agent is Lygon Imports in Melbourne.
The machine was purchased from a large retail store. I made a brief enquiry with a sales person and was led to believe that the machine would be repaired by an in-house store tech and not be sent off to Lygon Imports?! Is this the norm? Cant I just give the machine directly to the agent and get it repaired under warranty, in probably a shorter turnaround time than through the store itself?
Due to ease of repairs and access to salesfolk who are knowledgeable about the product means that I usually prefer to buy complicated/high end/engineered equipment and appliances such as coffee machines from a specialist as opposed to the large chains (long story, but this was a gift and I didnt want to berate the giver).
Its about 8 weeks old but has developed a leaky steam want (mounting point, not nozzle). The shower screen also leaks when the machine is switched on (probably buggered seals??).
The leaky steam end started less than a fortnight from getting the machine, and has progressively got worse. I used to wrap a small piece of cloth around the middle section of the wand and it would catch most of the drippage when frothing milk. Now the amount of water coming out is too much and spilling into the milk jug, and the leaky seal is also affecting steam pressure.
The authorised dealer/service agent is Lygon Imports in Melbourne.
The machine was purchased from a large retail store. I made a brief enquiry with a sales person and was led to believe that the machine would be repaired by an in-house store tech and not be sent off to Lygon Imports?! Is this the norm? Cant I just give the machine directly to the agent and get it repaired under warranty, in probably a shorter turnaround time than through the store itself?
Due to ease of repairs and access to salesfolk who are knowledgeable about the product means that I usually prefer to buy complicated/high end/engineered equipment and appliances such as coffee machines from a specialist as opposed to the large chains (long story, but this was a gift and I didnt want to berate the giver).


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