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After service problem - Giotto

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  • norden
    replied
    Re: After service problem - Giotto

    Thanks everyone for your help. I took the machine back to the service centre. They said that they adjusted the pressure. It is working just fine now, and I am happy that there was no extra charge. It would be nice to know why it happened in the first place, whether it was something that they did during the initial service, or whether this is something that just happens after a bit of use?

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  • Blackman
    replied
    Re: After service problem - Giotto

    Sounds like your grinder. Try getting some of your beans preground next time.

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  • norden
    replied
    Re: After service problem - Giotto

    Andy - I thought the same thing initially. Because it has been so brass monkeys here on the Sunny Coast I thought maybe that had affected the beans, but didnt know whether that would mean finer or coarser and theres only one way to find that out. So I experimented both ways from fractionally to ridiculously and the problem still remains - wet sloppy puck and foam underneath and the only thing that changed was the speed of the pull (and obviously the quality of the taste and consistency - although most of them went down the sink!) Its got me beaten!

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  • Andy
    replied
    Re: After service problem - Giotto

    Originally posted by 4C4D5046474C220 link=1310088169/0#0 date=1310088169
    foam under the puck
    Could that be coffee oils from too fine a grind?
    Would go some way to explaining the other symptoms too.

    How long is it taking to pull a 30ml espresso shot?

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  • norden
    replied
    Re: After service problem - Giotto

    I will. Thanks Chris.

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  • TC
    replied
    Re: After service problem - Giotto

    Let us know how you go Lammy...

    Chris

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  • norden
    replied
    Re: After service problem - Giotto

    thanks everyone - I have decided to take it back and demonstrate to them the problem. As I said, I know its not me - I have been using the machine every day for over 2 years, have fresh beans from Pioneer coffee that I always use, and have tried adjusting the grind both ways. This is second time I have had the machine serviced, I did not have this problem last time when I got it back. Thanks everyone again for your helpful suggestions.

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  • TC
    replied
    Re: After service problem - Giotto

    Originally posted by 6066717A60677F7D140 link=1310088169/3#3 date=1310107582
    Foam under the pucks
    I have seen this in cases of underextraction. :-?

    What coffee are you using and when did you last adjust grind and/or dose?

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  • Dimal
    replied
    Re: After service problem - Giotto

    Originally posted by 1412050E14130B09600 link=1310088169/3#3 date=1310107582
    Foam under the pucks a new one
    Must admit, this one had me scratching my head...

    Cant imagine anything other than a deliberately blocked Spout that would cause this and that would be very unlikely... :-/

    Attilios advice is the best by far mate....

    Mal.

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  • trentski
    replied
    Re: After service problem - Giotto

    Is it sending a heap more water out the group than it used to?
    How long would it take to get say 120mls?

    Foam under the pucks a new one

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  • Fresh_Coffee
    replied
    Re: After service problem - Giotto

    I assume you mean "mess everywhere when I remove the group HANDLE" (rather than group head).

    This, and more water than you are used to seeing at top of puck could mean the exhaust / pressure relief when you finish brewing is not operating properly...and then again.... I could be talking through my hat because there is no substitute for actually seeing what is happening rather than guessing from the safety of a keyboard.

    Note however, it is not at all unusual to see water at the top of the puck immediately the group handle is removed, and if that water disappears into the grinds almost straight away then it is quite normal and nothing to worry about.

    There is only one correct advice and that is:
    Take it back.

    If the repairer doesnt volunteer to do this straight up, ask him (her/) politely to kindly switch it on so you can show him. Have the machine on before you take it in so it doesnt take long to get it back up to operating temperature to demonstrate.

    Rgdz,
    Attilio
    very first CS site sponsor.

    Leave a comment:


  • Koffee_Kosmo
    replied
    Re: After service problem - Giotto

    Its probably working better and you need to adjust your grind to suit

    KK

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  • norden
    started a topic After service problem - Giotto

    After service problem - Giotto

    Have just had my Giotto P.P. serviced. Since I got it back, I cannot make a decent brew. Same fresh coffee beans, same grind, tamp, method etc., but now I get loads of water on top of the puck, foam under the puck, mess everywhere when I remove the group head and the coffee tastes nothing like it should. Can someone suggest what the problem could be, before I take my machine back to the service agents? Have tried all sorts of different grinds, and wasted a lot of beans trying to sort this out, but to no avail. Any ideas? Thanks......
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