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ECM Giotto dies.

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  • #31
    Re: ECM Giotto dies.

    The pressure on my GPP also falls when hot water is drawn. I think thats normal.

    Comment


    • #32
      Re: ECM Giotto dies.

      Originally posted by 32383520233C3D2031540 link=1243330457/30#30 date=1244882928
      The pressure on my GPP also falls when hot water is drawn. I think thats normal.
      Yes- it has to as youre introducing cold water into the boiler. It has to be heated to create steam

      2mcm

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      • #33
        Re: ECM Giotto dies.

        Originally posted by 242E2336352A2B3627420 link=1243330457/30#30 date=1244882928
        The pressure on my GPP also falls when hot water is drawn.
        As Chris said, its COLD water being drawn into the bolier that causes the temporary pressure drop.

        Thats why I make long blacks last.

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        • #34
          Re: ECM Giotto dies.

          I understand what is happening, what I would like to know is why the change when it didnt happen to the same extent before the board change. The same volume of water is being tapped off, why the change in behaviour? Down to a black box thing?

          Most importantly, the coffee still tastes superb, as it does when you roast it yourself.

          Comment


          • #35
            Re: ECM Giotto dies.

            I thought the answer was obvious: different control board - different behaviour. Or could it be that the old one wasnt doing what it was supposed to?
            The main thing is that it is making good coffee now. Enjoy!

            Comment


            • #36
              Re: ECM Giotto dies.

              Glad that you have it back Boris,

              I am sure that Attilio will read this and will not be happy. Possibly might have been a good thing to have chatted with him about the experience?

              Glad that youre up and running...

              2mcm

              Comment


              • #37
                Re: ECM Giotto dies.

                Originally posted by 742B33252E2529202023232B2728460 link=1243330457/35#35 date=1244939449
                Possibly might have been a good thing to have chatted with him about the experience?
                This is one of the unfortunate downsides of the Internet. The effort required to highlight your dissatisfaction on a bulleting board makes it an attractive option when compared with contacting someone who could make it right.

                Hopefully Boris posts here again with some positive feedback after speaking with Attilio.

                Grant

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                • #38
                  Re: ECM Giotto dies.

                  As the sponsor who sold Boris his machine, Id like to make a request of CSers...

                  Please, please, please identify yourself in any dealings with sponsors. We are here because we too are passionate about coffee.

                  As a CS member, sponsors want to provide you with special pricing, preferential treatment and a great service or buying experience, but we need to know!

                  At Talk Coffee, we always prioritise CS work and I know that is why Attilio requests that you use him as your CosmoreX contact- to ensure that you are moved as far up the queue as humanly possible. In this instance, I fear that he was unaware of your repair Boris and the lads didnt know it was a "special" job...  :-/

                  So please guys, just ask so that we can ensure that you receive

                  Chris

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                  • #39
                    Re: ECM Giotto dies.

                    IMO the above attitude is wrong.

                    For the record... Im not commenting specifically on Boris case here - because I dont know all the facts of that - And further, Attilio has been nothing but helpful to me even though I didnt get my BFC from his store.

                    But to imply that normal customers wont get the same high level of service because theyre not a member of a website (or dont advise you of that fact) is a poor excuse for bad service.

                    Comment


                    • #40
                      Re: ECM Giotto dies.

                      Originally posted by 477E7474787B785B76636372170 link=1243330457/38#38 date=1245022595
                      IMO the above attitude is wrong.  

                      For the record... Im not commenting specifically on Boris case here - because I dont know all the facts of that - And further, Attilio has been nothing but helpful to me even though I didnt get my BFC from his store.

                      But to imply that normal customers wont get the same high level of service because theyre not a member of a website (or dont advise you of that fact) is a poor excuse for bad service.

                      Nuhuh PL,

                      What I am saying is that we will prioritise CS work to ensure that you get even better service than we regularly deliver.

                      In the case of Talk Coffee, that means that rather than leaving your repair for a few days, wherever possible, it will be completed while you wait.

                      Id argue than both scenarios constitute great service, but as a CSer, you get something out of the ordinary...

                      I hope you dont have a problem with that or any other special treatment (discounts, subsised bean freight etc.) you receive just for being a member?  :-?

                      Chris

                      Comment


                      • #41
                        Re: ECM Giotto dies.

                        I understand where youre coming from. I can appreciate that you put in extra effort when dealing with customers who are members because they are passionate about coffee.

                        I would just hope that you would offer a similar level of service to other customers who are passionate about their coffee (but who may not be members). Not everyone who has skill with an espresso machine has commensurate skill on a computer.





                        Comment


                        • #42
                          Re: ECM Giotto dies.

                          Originally posted by 0A333939353635163B2E2E3F5A0 link=1243330457/40#40 date=1245026748
                          a similar level of service
                          You said it PL... similar.
                          It doesnt mean identical.

                          I consider the service of the sponsors much better than average.
                          If we (CS members) get a slightly better service than what is already great, then IMO theres no argument.

                          Comment


                          • #43
                            Re: ECM Giotto dies.

                            Originally posted by 417D607B717067727A71150 link=1243330457/41#41 date=1245027324
                            Originally posted by 0A333939353635163B2E2E3F5A0 link=1243330457/40#40 date=1245026748
                            a similar level of service
                            You said it PL... similar.
                            It doesnt mean identical.

                            I consider the service of the sponsors much better than average.
                            If we (CS members) get a slightly better service than what is already great, then IMO theres no argument.
                            I agree..

                            It is not to say Mr Public  get naught or crap...  But a little more like a SLA or Contract...

                            All be it, that CS members may not have all sponsors equipment, it is a gentlemens agreement/understanding  ( and one of marketing   )  that as a client and a CS member; Your requests and or needs may be able to be managed. 8-)

                            I am sure that when push came to shove and a big client  / or a formally contracted client etc needed top priority... They would get it, over Mr John Doe and even a CS member...

                            For want of a better analogy... Your a Gold Wing member by default...  Thus a few specials may be available, that would not normally be offered to the public OR would be offered after CSs have been given first bite.

                            On that note,  A BIG THANK YOU TO ALL  SPONSORS   [smiley=tekst-toppie.gif]

                            Comment


                            • #44
                              Re: ECM Giotto dies.

                              You cant excuse bad service by saying that it is the clients fault for not advising that they are a CS member.

                              That is what I got from TCs post - that members should let a sponsor know they are a CS member - and why I said it was wrong.

                              Its like saying that restaurant reviewers should advise a chef that they are dining at a specific time - so that the chef can put in extra effort for that customer - rather than risk getting a bad review.

                              Comment


                              • #45
                                Re: ECM Giotto dies.

                                : Sheesh, I give up....

                                I promise no special treatment should you ever call PL...It will be cattle class all the way....

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