Announcement

Collapse
No announcement yet.

ECM Giotto dies.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • #46
    Re: ECM Giotto dies.

    Originally posted by 625B51515D5E5D7E53464657320 link=1243330457/38#38 date=1245022595
    But to imply that normal customers wont get the same high level of service because theyre not a member of a website (or dont advise you of that fact) is a poor excuse for bad service.  
    Come, come now PL. Enjoying exclusive service that a membership offers does not imply that everyone else receives sub-standard service.

    I dont think the exclusive CS service is as hypocritical as your restaurant reviewer analogy suggests. To continue the analogy, its like going to a good restaurant and getting shown to the best table ahead of other diners because s/he knows you or you have some sort of special diner status.  The other diners wont necessary get lousy service; just not as good as yours.

    Comment


    • #47
      Re: ECM Giotto dies.

      Originally posted by 14212C2B1F032F26262525400 link=1243330457/44#44 date=1245032300
      : Sheesh, I give up....

      I promise no special treatment should you ever call PL...It will be cattle class all the way....
      Hey Chris,

      I love your style of customer service, keep it up, I dont think you could do Cattle Class, even for a real PITA customer. You make everyone feel special, even if what you are doing for them is "normal" by your standards.

      Buying my Gene was a great retail experience . You and the other sponsors that I have dealt with have all been true professionals, it has been about providing what is right, rather than getting the sale.

      I get the feeling of special treatment because Im a CS member. You all call it normal, but it is special, and you guys make it that way by making "doing the right thing for the customer" the most important part of the service

      Comment


      • #48
        Re: ECM Giotto dies.

        Originally posted by 0134393E0A163A33333030550 link=1243330457/44#44 date=1245032300
        : Sheesh, I give up....

        I promise no special treatment should you ever call PL...It will be cattle class all the way....
        Thats ok... Virgin blue didnt recognise my Regular Roaster status when I asked for an upgrade either

        Im sure your economy level of service would be more than adequate for my meagre coffee needs.

        Comment


        • #49
          Re: ECM Giotto dies.

          Whilst I certainly agree that people are often too quick to complain and in the case of BBs, far too quick to slander and defame...it doesnt seem like the case in this instance.

          I dont care if youre President of the Instant Coffee Society, EVERY customer deserves to have a phone call returned, a courtesy call made (to update status) and be spoken to honestly. You want to prioritise commercial customers? Fine. But tell me this so I can make an informed decision on whether or not I want to leave my machine with you. With the part finally in stock yet saying "Cant say when, cant estimate"....well thats "Cant be fooked" in my book.

          If Boris has presented a factual presentation of the situation then I dont think hes out of order at all.

          Wheres AMs banned mantra when you need it.

          Epic76

          Comment


          • #50
            Re: ECM Giotto dies.

            Originally posted by 774E4444484B486B46535342270 link=1243330457/47#47 date=1245037157
            when I asked for an upgrade
            I guess you were glad you didnt get it. After all, you wouldnt want to receive any special treatment now would you?

            Perhaps you feel its wrong for me to think this way, but I see CS as more than a forum. I see it as a close community, or family if you will. Many members have had the opportunity to meet each other, share their experiences and passion, and develop friendships along the way. And for this reason if for no other, I make no apology for doing my best to provide a little something extra, that goes beyond what I hope is already well and truly above the norm.

            Of course, I dont know the full circumstances around this repair, though suspect that each party involved would have their own perception of events that took place. I also accept that no matter how hard you try, being human means that no matter how well intentioned, mistakes can occur from time to time. I think providing some direct and constructive feedback can help minimise errors more than venting in a forum where it could easily not be seen by one of the people involved.

            Anyway, if youre ever over my way PL, drop in for a cuppa. I promise to charge you the same as everyone else.

            Comment


            • #51
              Re: ECM Giotto dies.

              Originally posted by 6573767667656960606363060 link=1243330457/49#49 date=1245049134
              I guess you were glad you didnt get it.  After all, you wouldnt want to receive any special treatment now would you?

              Perhaps you feel its wrong for me to think this way, but I see CS as more than a forum.  I see it as a close community, or family if you will.  Many members have had the opportunity to meet each other, share their experiences and passion, and develop friendships along the way.  And for this reason if for no other, I make no apology for doing my best to provide a little something extra, that goes beyond what I hope is already well and truly above the norm.

              Of course, I dont know the full circumstances around this repair, though suspect that each party involved would have their own perception of events that took place.  I also accept that no matter how hard you try, being human means that no matter how well intentioned, mistakes can occur from time to time.  I think providing some direct and constructive feedback can help minimise errors more than venting in a forum where it could easily not be seen by one of the people involved.
              I dont want to keep harping on about this, but I think to be fair people should be clear on what I mean.

              I dont have an issue with the normal good service versus the extra good service given to CS members.  This is in-line with keeping your best customers happy.

              I was merely stating that if someone gets bad service from a company (for whatever reason, and not meaning Boris situation because we cant know both sides of that as youve alluded) it should not be seen as their fault for not advising the company that they were a special customer.

              The company should take it on the chin and apologise for stuffing up.

              Originally posted by 6573767667656960606363060 link=1243330457/49#49 date=1245049134
              Anyway, if youre ever over my way PL, drop in for a cuppa.  I promise to charge you the same as everyone else.
              Wouldnt have it any other way. But Ive seen the barista venting thread, so Ill expect to be seated by the Maitre d  :P

              Comment


              • #52
                Re: ECM Giotto dies.

                At this point, I think all interested parties have had a fair go.

                Ultimately, discussions have/will/might take place between the two key parties and hopefully a satisfactory resolution will be found...

                I think were all done here. Thread closed

                2mcm

                Comment

                Working...
                X