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Any servicing guys out there that can help?

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  • #16
    Ok, update.
    I ended up replacing parts seperately to see what would fix the issue. The infusion valve and spring was first. I thought I was on a winner as there was a crack in the washer, plus the spring was a different length to the genuine one. Alas, no joy.

    The drain valve, upon inspection was also old and had a small crack the washer when I pulled it down, so I just replaced the washer and bingo, no more leak.

    So the question remains, what did the service guy actually replace? I can't say as I didn't pull down the whole group head. I just concentrated on the drain side, but I was charged $40 for new group head washers and I know of at least two that were not replaced.
    Needless to say, I won't be going back. I'm glad it's sorted and to be honest a part of me wants to front them about it, but what's the point?

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    • Dimal
      Dimal commented
      Editing a comment
      I would ask to speak to the manager of the establishment, report what has happened and what you did to rectify the problem yourself in the end. If he/she is concerned about the course of events, hopefully processes will be modified to prevent a recurrence. And if they are genuinely interested in improving the services they provide, hopefully they will also do something to recompense you for the inconvenience you experienced and your subsequent feedback.

      Mal.

  • #17
    Good to see you got it sorted, and the satisfaction of knowing you can do it yourself.

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    • #18
      Hi Craig.
      Glad you were able to sort out your issue. Disappointing though to be let down by the service guy, might be worth a trip back to him with the worn parts you replaced, and ask for an explanation.
      When I get my machine serviced, all the replaced bits and pieces are always given to me with the bill so I know exactly what has been replaced. I guess that's the difference between the shonkies and the reputable retailers.
      Cheers
      Mal

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      • #19
        Thank guys.

        The person that I dealt with was the owner, so I'm not sure that making a complaint would do much.

        I was going to wipe them and just put it down to experience, but upon thinking about it, a well constructed email might be the go. I'm likely to lose my cool if I walked with washers in hand, as this same gent lied to my face, which I don't appreciate.

        He actually told me the unit was initially bench tested after the service for a whole day prior to calling me to have it collected. This is not physically possible as I was asked to approve repairs at 10AM on day I picked the machine up.

        He also told me he checked the valves when I picked it up on my subsequent return trip. Clearly if he had, he would have noticed the wear and cracking of the rubber, put 2 and 2 together and replaced these.

        Anyhow the machine is now producing good coffee and is leak free. I've also found another service place after contacting the VBM importers to see who they recommend in my area.

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