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finer and finer - where does it stop?

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  • #16
    Re: finer and finer - where does it stop?

    Originally posted by varanid99 link=1165192751/0#13 date=1165238005
    So, while the quality control may still be sadly lacking (I havent had any issues yet, touch wood), at least they are making an attempt to show people how to make coffee...
    Should have known.... less than 12 hours later:

    the old blow-the-lug off trick. Classic.

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    • #17
      Re: finer and finer - where does it stop?

      OUCH!

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      • #18
        Re: finer and finer - where does it stop?

        Unlucky! Murphys Law strikes again.

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        • #19
          Re: finer and finer - where does it stop?

          That has the potential to do someone a real injury.....

          Im surprised they havent been recalled and that fault rectified.

          Then again General Motors didnt recall the cars which had exploding petrol tanks on impact (their lawyers / bean counters figured it was cheaper to compensate the families for their death rather than to recall and fix the faulty model....)

          Dollars speak loudest these days.... Go figure!!!! :-/

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          • #20
            Re: finer and finer - where does it stop?

            Originally posted by DrT link=1165192751/0#0 date=1165192750
            Either my EM6900 has been using steroids without telling me and simply blasts through anything I give it, or the gauge is way off.
            Steroids.

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            • #21
              Re: finer and finer - where does it stop?

              Originally posted by JavaB link=1165192751/15#18 date=1165275292
              That has the potential to do someone a real injury.....

              Im surprised they havent been recalled and that fault rectified.

              Then again General Motors didnt recall the cars which had exploding petrol tanks on impact (their lawyers / bean counters figured it was cheaper to compensate the families for their death rather than to recall and fix the faulty model....)

              Dollars speak loudest these days.... Go figure!!!! :-/
              Is sad when people can put a price on life like that, dont know how they could sleep at night.

              Has anyone else had the portafilter problem? I havent read anyone else complaining about that before so might have been a one off faulty one. Not that it is an excuse.

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              • #22
                Re: finer and finer - where does it stop?

                Ive had my EM0480 for a good 5 months now and I dont have the problems mentioned here... in fact, Im getting outstanding results... I range for 15-18 on the grinder... and get excellent espresso pours - like in this thread...
                http://coffeesnobs.com.au/YaBB.pl?num=1164881708

                To Sunbeams credit, they are doing there best to educate the owners of there product... no other major is doing it. They even have the expertise of Paul Bassett at there disposal - that wouldnt have been cheap... Sure, some QC issues are there with the EM6900 (My Em6910 is performing extremely well) and yes, you are within your right to be upset by it... but Sunbeam HAVE supported there product very well (I should know, Im on my 4th machine).. in fact, it was 2 working days not weeks when I got the last replacement...

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                • #23
                  Re: finer and finer - where does it stop?

                  I know this may be a really dumb question and it is not about the grinder but the espresso machine - when did you last de scale it etc?

                  I have read various recommendations of monthly, 2 monthly etc but I have found that I need to run the descaling fluid and cleaner through my Gaggia once a month. Although we have very hard water in Adelaide and I only ever use rain or filtered water to protect it too.

                  Just a thought.

                  and V99

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                  • #24
                    Re: finer and finer - where does it stop?

                    And a very good thought...

                    Sunbeam suggest every 3 months - use there cleaning tablet (yes, it is a very powerful tablet and very effective)

                    Marc

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                    • #25
                      Re: finer and finer - where does it stop?

                      Hey Guys & Gals,

                      Hot topic huh !

                      Mal - Pucks come out as they should - firm, slightly moist, just like a biscuit. No problems there.

                      Lucinda - have not yet descaled, but have been using the product for 2.5 months now so I guess the time is right.

                      Methinks I will call Hardly Normal and get a replacement.

                      Thanks to All,

                      DrT

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                      • #26
                        Re: finer and finer - where does it stop?

                        Rang Harvey Norman and the lady there tells me the Sunbean rep. has not heard of the problem..... He wants to have a look at it tomorrow.

                        I also gave her my e-mail address so the rep can e-mail me and ask for a hyperlink to this exact thread for "further" information.

                        While the unit is mechanically and electrically fine, it cant do the job on their recommended settings so in my book its faulty and I told the lady I would be seeking a new unit irrespective.

                        We will see what happens.

                        DrT

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                        • #27
                          Re: finer and finer - where does it stop?

                          We will have to make sure we play nicely than

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                          • #28
                            Re: finer and finer - where does it stop?

                            Originally posted by Coffeechaser link=1165192751/15#20 date=1165275696


                            Has anyone else had the portafilter problem? I havent read anyone else complaining about that before so might have been a one off faulty one. Not that it is an excuse.
                            I think from memory that mattyj had a similar issue (or maybe his was the problem with the bit that the lugs clip into breaking - cant remember exactly, but I know Ive seen a picture similar to mine).


                            Originally posted by JavaB link=1165192751/15#18 date=1165275292
                            That has the potential to do someone a real injury.....
                            I think youd have to be really, really unlucky to get injured by this. Theres 3 lugs (at least, there used to be) - i heard a loud snap, so I switched the machine off straight away. nothing actually blew apart - a little water and coffee started seeping out though - when I took the pf handle off, that was when I saw the broken bit. I think that to do any major damage youd have to blow two of them at once, which would be a bit of a freak occurrence Im guessing.

                            Cheap metal + stress = breakage at some point. I rang Sunbeam and theyre sending me a new pf handle in the mail, as its under warranty (a bit under 3 months old), but that will take up to 2 weeks. The local service place is out of stock as well (the part runs about $13, so Id have bought one to use now and keep the replacement as a spare). Lucky Ive still got my little thermal mug plunger thing (gave the other plunger away), or those beans I roasted yesterday would have been a total waste.

                            But, on the original topic - (and Im tempting fate by saying this, I know) - the EM0480 has been faultless so far - I know the numbers are useless when comparing things, but Ive got mine set between about 18-20 usually (still waiting on my depressurised baskets too), so theres definitely no problems with having to grind right at the absolute limit of its range.

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                            • #29
                              Re: finer and finer - where does it stop?

                              Originally posted by varanid99 link=1165192751/15#27 date=1165289230
                              But, on the original topic - (and Im tempting fate by saying this, I know) - the EM0480 has been faultless so far - I know the numbers are useless when comparing things, but Ive got mine set between about 18-20 usually (still waiting on my depressurised baskets too), so theres definitely no problems with having to grind right at the absolute limit of its range.
                              When you get the depressurised baskets, youll be possibly going a tad finer... but your right, the EM0480 has been great!

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                              • #30
                                Re: finer and finer - where does it stop?

                                The thing which would concern me most re the photo of the "broken" lug on the PF is that it appears to have come off cleanly. Without a closeup its a bit hard to say definately.

                                But if that is the case then the lugs have quite possibly been added (welded?) onto the PF once this has been cast and machined (easier = cheaper to manufacture). All PFs Ive seen before (even the really cheap Krups ones) are all cast in one piece.... if one of the lugs came off, so would a chunk of the main body (highly unlikely for this to happen).

                                To put this in perspective.... a 58cm PF with 9 bar of pressure behind it has a total force > 230 kg trying to get it out of the machine - and that is quite a bit of force.....

                                Maybe the remaining lugs will hold the PF in the machine and only a bit of water and grounds will come out.... but it looks to me there is a design issue here.

                                Can someone post a closeup photo of the lug and where it came off?

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