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  • Try then buy- your thoughts?

    Hi all,

    Im keen to gather opinion on a plan I have for Melbourne domestic clients- initially with grinders only. I think its easy to get a good idea of what a machine is like in a demo situation, but harder to absorb the nuances of grinders....

    For those wanting to try a grinder before purchase, we have the following idea:


    We invoice you and charge your card for a new grinder and provide you with a demo grinder for 48 hours for use in your home only and for trial only. The grinder price is RRP less 5%.

    When you return the grinder in the same condition as supplied, we refund your card payment less a $40 trial fee which is credited to your purchase of a grinder if you choose to buy from Talk Coffee.

    Subsequent loans would attract a small non-refundable hire fee of $25.

    If you liked your loan grinder and decided you wanted one, youd simply return the demo and swap it for a brand new one and the trial fee is waived.
    If you were lucky and took a brand new grinder home, you simply inform us that you are going to keep it!

    On return we inspect the grinder to see that all is well and the grinder is returned in the state in which it was borrowed. The borrower is liable for repair or replacement as required should the grinder be damaged.

    If the grinder is not returned within 48 hours, we charge a $50 per day non-refundable hire fee.

    Our eventual grinder offer might commence with:

    Ascaso i-mini/i-home
    Compak K3T/K3E
    Mazzer mini-manual
    Macap M4/M4D
    ECM KS/Best


    What do you think guys?

    Chris

  • #2
    Re: Try then buy- your thoughts?

    Sounds like a great idea Chris. Since everyones requirements and personal tastes differ somewhat the advice of try one out is often the best, and this sounds like a good way to do it. Though if youre having the Mini and the Macap on there, should the K3E be in that list? Ill pretend Im a Melburninan for a minute and add my vote!

    Comment


    • #3
      Re: Try then buy- your thoughts?

      Whoops Greg...I have corrected my oversight and added a poll as well...

      Thanks!

      Chris

      Comment


      • #4
        Re: Try then buy- your thoughts?

        Since the service is only available to VIC CSers, are you after the opinions / votes of all members or only those from VIC who would be using the service?

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        • #5
          Re: Try then buy- your thoughts?

          Vote is open to all Greg....I reckon even South Aussies are representative of typical CSers :P

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          • #6
            Re: Try then buy- your thoughts?

            Thats probably true now were getting a bit of water to make our coffee with! ;D I never did like the dry ristretto - a bit gritty and powdery for my palate...

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            • #7
              Re: Try then buy- your thoughts?

              Sounds good, but I was just wondering what happens if someone tries out a few different grinders before finding the one they like? Do they get all of the trial fees, for all grinders, refunded when they make a purchase?

              Comment


              • #8
                Re: Try then buy- your thoughts?

                Originally posted by Talk_Coffee link=1206918643/0#0 date=1206918643




                When you return the grinder in the same condition as supplied, we refund your card payment less a $40 trial fee. Subsequent loans would attract a small non-refundable hire fee.

                I read that as saying your first hire and return is $40, any subsequent ones are at a small hire fee, which presumably is a lower figure. Say it was $25 for subsequent hires and you went through three grinders and settled on the third, youd be up for $40 + 2x$25 = $90 for the benefit of knowing you got the grinder you wanted - considering were talking about $500+ units here I reckon thats a small price to pay to make the right decision. [smiley=tekst-toppie.gif]

                Greg

                Comment


                • #9
                  Re: Try then buy- your thoughts?

                  Originally posted by Bill link=1206918643/0#6 date=1206931930
                  Sounds good, but I was just wondering what happens if someone tries out a few different grinders before finding the one they like? Do they get all of the trial fees, for all grinders, refunded when they make a purchase?
                  Hi Bill- read that as being you will get the first hire fee of $40 credited to your eventual grinder purchase- so you actually pay nothing to try your first grinder so long as you purchase a grinder.

                  If you try 3 grinders and purchase one, it would ultimately cost you $50 ($40+$25+$25-$40) to try them all but youd pay $90 to walk home empty handed....

                  I hope thats as clear as the salty mud Greg makes his ristretto with

                  Chris

                  Comment


                  • #10
                    Re: Try then buy- your thoughts?


                    Thats a great idea Chris, Im sure everyone also understands that the "small non-refundable hire fee" would go towards maintaining loan grinders too.

                    A great service to CSrs and might save a few people some steps on their upgrade paths in the future. I hope you get enough interest to get this off the ground.

                    Comment


                    • #11
                      Re: Try then buy- your thoughts?

                      Chris,

                      I think your plan is well thought out, very practical, and a bit unique. Surely the people who come to see you have every intention of buying a grinder, so they cant lose really.

                      We could do with a few Chriss in SA!!

                      Trevor

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                      • #12
                        Re: Try then buy- your thoughts?

                        I think this is a great idea. I would have no problem with paying a small fee as you have proposed.
                        Its a shame I am in WA, I would definitely utilise this if I was in the market for a new grinder.

                        Comment


                        • #13
                          Re: Try then buy- your thoughts?

                          Originally posted by Myrtle link=1206918643/0#11 date=1206939211
                          I think this is a great idea.  I would have no problem with paying a small fee as you have proposed.
                          Its a shame I am in WA, I would definitely utilise this if I was in the market for a new grinder.
                          Thanks for the feedback all,

                          Its looking like I just identified a need.....

                          Stay tuned for a launch announcement tied in with a open house to look/touch/play.

                          Michael of Diamond Services has also offered a Diamond Italia demo for the event and Ill be doing a review on it as well.

                          Chris

                          Comment


                          • #14
                            Re: Try then buy- your thoughts?

                            Chris, the idea has an attractive edge to it. The chance to try in-situ, experiment with grind settings, check the noise level bouncing off the wall tiles, can SWMBO cope with the mess in her kitchen, does it fit the space and decor......

                            Better try before a permanent commitment (sounds like marriage, doesnt it)....

                            And if you are seriously wanting a grinder, the cost of making the right decision is $0.

                            Good idea.

                            Comment


                            • #15
                              Re: Try then buy- your thoughts?

                              Talk Coffee grinder loan scheme is GO!

                              How does it work?

                              For Melbourne clients only.
                              [*]You choose your grinder from our loan range
                              [*]We inspect the loan grinder together and then invoice you and charge your card for a new grinder. We provide you with a demo grinder for 48 hours for use in your home only and for trial only.
                              [*]When you return the grinder in the same condition as supplied, we refund your card payment less a $40 trial fee. Subsequent loans would attract a small non-refundable hire fee of $25.

                              Should you damage the grinder, you pay for repairs (if possible) or retain the grinder. Late returns are charged at $50 per day.
                              [*]If you like your loan grinder and decide that you want one, you simply return the demo and swap it for a brand new one and the trial fee of $40 is waived.

                              Our current grinder range is:

                              Ascaso i-mini/i-home
                              Compak K3T/K3E
                              Mazzer mini-manual
                              Macap M4/M4D*
                              ECM KS*/ ECM Best

                              *pending

                              Drop me a line if youre interested!

                              Chris


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