Re: Be warned about Sunbeam
Thats an interesting interpretation of perfectly, but point taken. I havent had any problems at all with my 0480, and there are quite a few others on CS that have reported the same. But you have to admit that the failure rate is pretty high - whether and by failure I mean results that are poor when compared with the user manual. The manual says that a grind for espresso should be within a certain range (cant remember the exact numbers, but about middle of the scale) - while we know that this isnt realistic a lot of the time, there are a fair number of people here who are grinding at the absolute limit of the machine. What makes this even worse is that this is not just the case with non-Sunbeam machines, but also with the machine that the grinder is designed to be paired with. The odd problem here and there can be expected, but there seem to be more than youd expect with this gear.
On top of that, yes, the 6910 may be a fantastic machine, and hopefully theyve ironed out the kinks from the 6900. But its still pretty early days yet, so if I were upgrading tomorrow Id steer well clear. In 12 months time, if theres very few complaints about it, maybe Id reconsider. But given that they obviously know about the faults in the 6900 (theyve supposedly fixed them, after all), and given that theyve already stuffed the guy around with his grinder, why not just suck it up and give him a new machine? Makes sense to me - maybe they could actually salvage some good PR from the exercise, instead of having someone tell everyone they know about 2 crappy machines and poor customer service...
Originally posted by Wushoes link=1170029626/0#12 date=1170049699
On top of that, yes, the 6910 may be a fantastic machine, and hopefully theyve ironed out the kinks from the 6900. But its still pretty early days yet, so if I were upgrading tomorrow Id steer well clear. In 12 months time, if theres very few complaints about it, maybe Id reconsider. But given that they obviously know about the faults in the 6900 (theyve supposedly fixed them, after all), and given that theyve already stuffed the guy around with his grinder, why not just suck it up and give him a new machine? Makes sense to me - maybe they could actually salvage some good PR from the exercise, instead of having someone tell everyone they know about 2 crappy machines and poor customer service...


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