Originally posted by simonko
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They finally got back to me, about three weeks ago, with an apology, saying that they had been having issues with email correspondence.
The sender said that he was about to go on two weeks leave, but that he would further address my issues when he was back at work
Meanwhile, he offered to replace the grinder, but by then ( 4 weeks post breakage ) the new part had arrived from the USA and I had fitted it, re-calibrated the grinder and had it working again. I told him that under the circumstances, I didn't want to replace the unit, because I would just have to dial in again, and would probably have to re-calibrate the new one too.
All he did then was repeat their offer to replace the unit.
By my calculations, he was back at work this week, so I'm waiting to see if anything further happens or not.
Since you got a prompt reply, it would seem that their email problems must have been resolved, but that is of little consolation to me.
Now that my grinder is up and running again, and since I don't want to replace it, there is not much they can do anyway, but I will be interested to see whether there is any further response either by email, or via the Baratza thread here on CS.



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