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Should I worry, my Compak K3 Touch order has arrived as a Wega 5.8 Touch

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  • Should I worry, my Compak K3 Touch order has arrived as a Wega 5.8 Touch

    Hi All,

    After quite some time researching grinders, with the fantastic help from many here, I ordered a Compak K3 Touch from Jetblack Espresso (keeping it in the sponsor family). After some challenges with the courier company (understand this is out of the hands of Jetblack, infact Debbie went out of her way to help so my thanks to her!), who don't seem to understand that overnight doesn't mean a few weeks, it arrived today (queue excitement).

    Immediately I saw the big Wega markings on the box, then as I opened the box up, I noticed that whilst it looks similar, it's definitely a Wega 5.8 71MAX5414 NERO M Touch STD.

    My reading so far, just means this is a re-branded unit, also I've noticed the unit has a dial on the front marked 6 - 12 just under the portafilter holder. This doesn't show up in the instructions at all, nor any online images I can find for the Compak K3 or Wega, however my thought is this is the adjustment for the single or double dose system.

    Just wanted to check with some trusted folks if this is actually an issue at all, it's just a bit odd to get something that is branded differently and featured differently to what I had ordered.

    PS - I have contacted Jetblack via e-mail also and asked for clarification (before this post went up), but as it's out of hours I was looking for extra info before I start to use it (and you know I want to start using it!).
    Last edited by ozsmac; 7 January 2014, 10:33 PM.

  • #2
    Give them a ring and give them a chance to clarify the situation first I reckon. Who knows?

    The only major difference I was aware of was with respect to the use of the 'tongue' to start/stop grinding

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    • #3
      Instead of making it a public issue on the forum Ozmac I suggest you contact the people at Jetblack and give them a chance to sort the problem out, they cant be blamed for failure of the courier company to do their job.

      I have found Jetblack a very good company to deal with, naming and shaming is a last resort.

      PS I understand your frustration.

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      • #4
        I agree. Call Charlie.

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        • #5
          The dial on the front is indeed the timer adjustment.

          http://coffeesnobs.com.au/grinders/3...-k3-touch.html

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          • #6
            Hi ozsmac,

            I think you should ring Charlie and thank him! As far as I know, you may well be the first owner of the new K3T on the CoffeeSnobs forum. It's about time the timer moved to a realistic location.

            Wega/Compak? Don't worry- same same. The are plenty of examples of grinders sold under multiple brands. The Compak/Wega relationship is just one example and in my experience, Wega branded Compaks normally carry a small price premium (they do in Melbourne anyway...).

            Just enjoy your new grinder.

            Cheers

            Chris
            Last edited by TC; 7 January 2014, 10:46 PM. Reason: my usual typolexia

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            • #7
              It would be best to contact Jet Black to sort this out.

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              • #8
                Hi All, thanks for the replies, I've modified my post to clarify the courier topic (I was just trying to explain my sense of excitement about it arriving) & that I have indeed popped an e-mail through to Jetblack (sadly they were closed for the day, else I would have called).

                Given I'm sure I'll be here asking for help on how to dial it in, hope my post didn't come across the wrong way round, I did search the inter-tubes prior to posting and couldn't find anything at all about the new layout etc.

                Thanks again & if I can help with any questions or photos about the "new unit" happy to help.

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                • #9
                  Originally posted by Yelta View Post
                  naming and shaming is a last resort.
                  Just to confirm, my comments were not targeted at anyone else but the courier company (and that is what I typed), but I do see your point (thanks for pointing it out) and have modified the post to ensure no room for misinterpretation.

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                  • #10
                    Our of interest, what does the courier have to do with it.

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                    • #11
                      The courier company took a couple of weeks to deliver an item that was apparently supposed to be delivered overnight. I can understand that frustration (having endured Fastway's efforts to deliver a media player from Sydney to Canberra last year........with the driver 'losing' it once and several other delays meaning an overnight delivery took 3 and half weeks).

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                      • #12
                        Yeah- things did suck over the break. We had 2 rippers...
                        • Beans sent on a 40km trip on 09 Dec- arrived 24th Dec (postie knocked them off and then got the guilts?)
                        • Grinder sent to Darwin 24th Dec. Arrived yesterday.

                        I think we all have to write them off to silly season. I was irritated on the beans though as they were stale when they arrived. Our cost of course...

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                        • #13
                          Oh, I getcha. I thought the courier was being blamed for sending the "wrong" grinder.

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                          • #14
                            Not just couriers. I sent a part to a member and used Express post to ensure he got it in time - took 3 days. Feel like asking for the postage back...

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                            • #15
                              Originally posted by Journeyman View Post
                              Not just couriers. I sent a part to a member and used Express post to ensure he got it in time - took 3 days. Feel like asking for the postage back...
                              I would go the claim path. You are entitled to a replacement envelope or satchel.
                              Express Post Guarantee - Australia Post

                              I've claimed it once. Gave them the sticker number and they investigated and sent me a replacement.

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