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Baratza Sette 270Wi reliability

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  • #16
    Their response was:

    ----------

    "Hi Simon,

    Thanks for your interest in Baratza grinders. It looks like you've done your research! The improvements we have made to the Sette 270Wi vastly increase longevity and performance. Not only is the software completely re-done, but the gearbox went through some*major design changes. Several other components have been upgraded/improved to improve longevity and overall performance as well.*

    So far, the Sette 270Wi has been on the market in the U.S. for around six months, and we've only had great feedback. We haven't seen any of the same issues that we experienced with the 270W.

    I hope this gives you confidence in your purchase! Also, all Baratza grinders purchased from an authorized seller come with at least a 1 year warranty, provided by the importer. In your case, the importer in Australia is Five Senses. If you have any issueswith your grinder, Five Senses is extremely helpful and knowledgeable.*

    Please let me know if you have any further questions!

    Best,"

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    • #17
      @simonsk8r, thanks for sharing this info. It's really encouraging given that I just ordered the 270Wi the other day.

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      • #18
        Originally posted by boren View Post
        @simonsk8r, thanks for sharing this info. It's really encouraging given that I just ordered the 270Wi the other day.
        That's great to hear, please let us know how you go with it and how you find it!

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        • #19
          I will. Funny enough, the grinder is going to travel all the way from Australia to Israel, where I live. That's a long trip :-) ...the store I bought from (Jetblack Espresso) is currently offering a great deal on the grinder, which made it hard to resist.

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          • #20
            Soo...... Its been a while since I was reading up about all of this but from what I can tell people were concerned with two things, 1 was for the 270w model where it wouldn't start grinding. From what I was told at 5 senses this was fixed and addressed in the Wi model. the second issue people hated was having to shim the grinder to get the grind fine enough after using it for a few weeks. I've had my grinder for just over a month and have probably put 3 kg through it so its still early days. It is the cheaper 270 timer based model but I can confirm I haven't had to shim it. So far I'm really happy with it.

            Other fixes they've made in current models is changing a grub screw that is used for the fork that goes over the portafilter and of course the forks that hold the portafilter. I swear I'm drinking more coffee now for the simple fact I just want to keep playing with my grinder.

            I have gone from a large commercial flat burr grinder to this and I can report better consistency in grind and faster grind which is all i expected from it.

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            • #21
              Originally posted by Justin_Boyle View Post
              Soo...... Its been a while since I was reading up about all of this but from what I can tell people were concerned with two things, 1 was for the 270w model where it wouldn't start grinding. From what I was told at 5 senses this was fixed and addressed in the Wi model. the second issue people hated was having to shim the grinder to get the grind fine enough after using it for a few weeks. I've had my grinder for just over a month and have probably put 3 kg through it so its still early days. It is the cheaper 270 timer based model but I can confirm I haven't had to shim it. So far I'm really happy with it.

              Other fixes they've made in current models is changing a grub screw that is used for the fork that goes over the portafilter and of course the forks that hold the portafilter. I swear I'm drinking more coffee now for the simple fact I just want to keep playing with my grinder.

              I have gone from a large commercial flat burr grinder to this and I can report better consistency in grind and faster grind which is all i expected from it.
              Thanks for that Justin, very helpful!

              Just curious, have you found much difference taste-wise when you went from the large, commercial flat burr to the Sette?

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              • #22
                My 270w has 12 months on it now grinding v 3 or 4 20g doses a day. No reliability issues. Now that I've done the 270wi upgrade, the usability is much improved. Super happy now. The extended portafilter fork should be standard. I basically don't get any bench mess at all any more

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                • #23
                  Originally posted by simonsk8r View Post
                  Thanks for that Justin, very helpful!

                  Just curious, have you found much difference taste-wise when you went from the large, commercial flat burr to the Sette?
                  I'd like to tell you i'm 100% certain it tastes better but thats what our mind wants us to think. It's unfair to compare the two as the old machine had wide steps in adjustments so i would control my shots by altering dose rather than changing grind by little bits day by day. Basically old grinder was one position start of fresh roast and after a week as the roast was older maybe click one finer. The sette has increments in the adjustment but there are so many you'd almost call it infinite.

                  grind consistency is definitely better and visually the particle size is much better. The old grinder is probably 10 years old so there will be wear on the burrs but as it has been used at home most its life they shouldn't be that bad.....

                  My machine doesn't have an over pressure valve which makes it harder to get that perfect shot without having any channeling. I definitely get less channeling with the Sette.

                  Bottom line is you get a fast grind that is even and consistent and nice and fluffy with next to zero clumping. There's not much to complain about except for those that have suffered reliability problems.

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                  • #24
                    Originally posted by Justin_Boyle View Post
                    I'd like to tell you i'm 100% certain it tastes better but thats what our mind wants us to think. It's unfair to compare the two as the old machine had wide steps in adjustments so i would control my shots by altering dose rather than changing grind by little bits day by day. Basically old grinder was one position start of fresh roast and after a week as the roast was older maybe click one finer. The sette has increments in the adjustment but there are so many you'd almost call it infinite.

                    grind consistency is definitely better and visually the particle size is much better. The old grinder is probably 10 years old so there will be wear on the burrs but as it has been used at home most its life they shouldn't be that bad.....

                    My machine doesn't have an over pressure valve which makes it harder to get that perfect shot without having any channeling. I definitely get less channeling with the Sette.

                    Bottom line is you get a fast grind that is even and consistent and nice and fluffy with next to zero clumping. There's not much to complain about except for those that have suffered reliability problems.
                    Ah right, cheers for the info mate

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                    • #25
                      Juuuuuust ordered one! So excited... Got a couple of grinders to sell so they'll be up at some stage. I'll post a new thread with my experience with it. Have you guys needed to run many kilos of beans through to season the burrs at all? I'm thinking I might put through half a kilo to a kilo or so.. Being careful in respecting the duty cycle hehe.

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                      • #26
                        I just got my 270Wi a couple of days ago and even without any burr seasoning it performs way better than the Compak K3 Touch Advanced I bought new 5 months ago (and now sold). A big upgrade in grind quality and functionality.

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                        • #27
                          Originally posted by boren View Post
                          I just got my 270Wi a couple of days ago and even without any burr seasoning it performs way better than the Compak K3 Touch Advanced I bought new 5 months ago (and now sold). A big upgrade in grind quality and functionality.
                          Wow, we must be grinder brothers, I'm also moving from a K3 Touch Advanced to the 270Wi! That is really awesome to hear, even more excited now. And I guess it won't need any seasoning maybe.. will scour the threads on the 270W version to see what those guys did

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                          • #28
                            I wouldnt worry about seasoning. I would have a look at the burr closely, I have found small slivers of steel barely hanging on that i knocked off with a tooth pick.

                            Cheers

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                            • #29
                              Originally posted by artman View Post
                              I wouldnt worry about seasoning. I would have a look at the burr closely, I have found small slivers of steel barely hanging on that i knocked off with a tooth pick.

                              Cheers
                              Awesome. Appreciate that artman! I'll have a look at the burrs, might still run a small amount through, 250g of coffee or so, but I've heard others have used it straight out of the box and it's been fine. Also not sure if I'll need to do the "shim" thing but no point bringing that point closer than needed. Cheers

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                              • #30
                                1 shim will move the adjustment about 6 number increment

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