A good friend bought an HG-1 in Nov 2020 and is VERY annoyed that the Titanium Nitride coating on the burrs has basically removed itself while grinding through just 8kg of beans. Yeah, about 1kg a month.
Attempts to contact WW have been fruitless so he just ended up ordering genuine Mazzer 83mm burrs at considerable cost. While TiN is meant to be "food safe" it's also meant to be ultra-hard and not just fall off the burrs in a device that is meant to "last a lifetime".
Mazzer support said they do not recommend such coatings, we can see why.
1. Have other HG-1 owners here experienced the similar amounts of TiN flaking off?
2. If so what sort of support did you receive from WW?
Attempts to contact WW have been fruitless so he just ended up ordering genuine Mazzer 83mm burrs at considerable cost. While TiN is meant to be "food safe" it's also meant to be ultra-hard and not just fall off the burrs in a device that is meant to "last a lifetime".
Mazzer support said they do not recommend such coatings, we can see why.
1. Have other HG-1 owners here experienced the similar amounts of TiN flaking off?
2. If so what sort of support did you receive from WW?

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