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  • Caedo Australian warranty etc

    Hello

    Been eyeing up these grinders... Anyone have any experience with the company and how well their warranty is backed?

    Thanks
    Sk

  • #2
    Buy it from one of our site sponsors that stock them. You'll have no issues.

    Comment


    • #3
      Regardless of their technical efficiency, and I dont have any specifications yet, these are beautiful looking machines. Damn expensive though. I was looking at the Ceado E37Z.

      Comment


      • #4
        I have just watched the E37Z Hero video. see :https://www.jetblackespresso.com.au/...o-e37z-herosee I didn't realise that anyone could be so, words fail me!! I thought I had OCCCD (Obsessive Compulsive Covid Coffee Disorder) but this is a grinder for $10,000 with a separate controller. It is tooo much. I can cope with expenditure of a large sort on an espresso machine, I'm even considering it myself, but if ever there was a niche market for grinders, this is it. This is so over the top, I cannot understand why it doesn't come with music.

        Comment


        • flynnaus
          flynnaus commented
          Editing a comment
          I guess I'll never get to experience one of these. One question that arises with me is whether the result in the cup will justify the high price. It would want to be. Another question is who the target buyer would be?

      • #5
        First saw it online on a video by an American retailer.. Looked really solid. I couldn't really much local information on it. Was considering their cheaper versions. The e37z looks insane. I thought the eg1 onyx was top tier... The hero.however... Goodness me.

        Comment


        • #6
          Crikey! a $10000 grinder, words almost fail me.

          I imagine there will be a market for them albeit minuscule, I guess the well heeled who perceive value in Rolex watches, Faberge eggs and the like will see the status value, and of course the misguided individual who will buy it on the drip.

          Have looked at the video, it certainly looks to be a beautifully designed and engineered machine, the only quibble I have is with the bellows system, everything about the grinder is so contemporary, surely they could come up with something a little more sophisticated than a bellows you have to cover with your palm to operate, I guess if it works?

          Regardless, like Flynn, as far as I'm concerned all academic, I seriously doubt I'll ever get to play with one.?

          Comment


          • wattgn
            wattgn commented
            Editing a comment
            Maybe a Rolex watch comes with it?

          • JohnA
            JohnA commented
            Editing a comment
            hmmm a rolex for 10k....i wish

          • Yelta
            Yelta commented
            Editing a comment
            I bought two for $50 in Bangkok a few years ago.

        • #7
          Apparently they're a bit of a pain to get back to an identical espresso setting if you've gone away from it too.

          Comment


          • Yelta
            Yelta commented
            Editing a comment
            I would have thought the worm drive adjuster would make repeatability pretty easy.

          • flynnaus
            flynnaus commented
            Editing a comment
            Is that a characteristic of worm drives in general: although offering micrometric adjustment, grind change is slow? My Macap conical is like that.
            I like the collar adjustment on my Ceado e37j even though micrometric adjustment is out of the question.

          • level3ninja
            level3ninja commented
            Editing a comment
            Yelta the indication is usually what I pin repeatability down to. From what I've read this doesn't have enough to allow you to go from espresso to filter and back to an identical espresso setting

            flynnaus this one can have the worm drive flipped up so you can then move the dial by hand like an old school top adjustment to make large adjustments, then flip it back down again to fine tune.

        • #8
          This. I thought the caedo had the type of grind setting which would not need to be adjusted if removed... The term escapes me but it's pointed out on a yt video by wll.

          If the grinder is 10k and eg1 when it hits your door is 6k or so...
          Not much in it IF it's a the end game grinder. It's built to last

          Comment


          • flynnaus
            flynnaus commented
            Editing a comment
            Grinder recalibration is not required if you access the burrs for cleaning.

        • #9
          That's what I was trying to convey

          Comment


          • #10
            damn, we are getting to a point where grinders are almost as, or more expensive as top flight coffee machines.
            Personally im not a huge fan of the way it looks, but can appreciate the design and engineering behind it.
            As for its value, its all relative....same as ultra expensive watches, cars, hifi equipment etc etc, you either see the value in them and want one, or you dont. For most of use, they will always be out of reach, however id still like to see one in action.

            Comment


            • #11
              flynnaus have you had a chance to compare your caedo to top tier grinders? Would love your take on it.

              Comment


              • #12
                I have started to look at the Ceado lineup and have concentrated on the E37J. I asked Jetblack about the warranty for an E37J and will post it here if they reply. I did find some great information on this site for anyone interested https://wiki.wholelattelove.com/Ceado_E37J

                Comment


                • #13
                  Originally posted by shamrock View Post
                  flynnaus have you had a chance to compare your caedo to top tier grinders? Would love your take on it.
                  No. Anyone care to let me borrow their Lagom etc to try it out.
                  Here's what I sent to another CSer who is also considering a Ceado E37J

                  I did plenty of research and humming and hahing about the Ceado. The reviews were positive and it had some nice features, especially the ease of accessing the burrs for easier clean,ing something I have been lazy about with past grinders.

                  Great tasting shots. This is probably the main reason for buying a 'premium' grinder.
                  Short and solid with a smallish footptrint. The black model fits in well with my kitchen decor.
                  Quietness: I find it quiet enough, quieter than my previous Mazzer and Macap grinders.but ultimately, it is for you to decide. Ceado promotes the quietness of their grinders.
                  Adjustment: the collar adjustment is a bit stiff which makes it hard to get precise adjustments but this isn't a problem for me. My Macap has a worm drive and I find it a bit of a nuisance to adjust.
                  Timed dosing is a bit inconsistent. I'm thinking of just using non-timed and maybe even buy a scale.
                  Lumpy grinds: other users have noted this too. I put about 10kg through it before the grind became less lumpy. However, I have never experienced distribution problems. The lumpy grind isn't a problem for me.
                  Relatively slow: ~15 seconds for a 19g shot. This isn't really a problem for me .
                  The autostart means you don't have to hold the handle while dosing but... The grind tends to pile at the back of the filter basket instead of the middle. I've seen at least one other 37J user complain about this. You need to tilt the handle up while dosing. I guess I could play around with the portafilter fork height adjustment to overcome this.
                  Small grind chamber-> less retention. It only requires a quick purge at the start of the day to get rid of old grinds.

                  Overall, I am happy with the E37J as it helps make great coffee. It was the quality of the shots which sealed the deal for me. If I had my buying time again, I would probably stump up the extra for the E37S. but these weren't available when I bought the E37J . Charlie from Jetblack tried to steer me towards the E37R which has faster burrs and a bigger price tag of course but I might have bought one if it had a short hopper.

                  Comment


                  • #14
                    The Australian warranty is one year. Surprising as on the Whole Latte Love US site they are three years.

                    Comment


                    • Andy
                      Andy commented
                      Editing a comment
                      Different grinder, different voltage, different sales volume, different import fees (and GST), different distributor, different rules.
                      Sort of pointless comparing different regions as there are so many variables in warranty.
                      Australia is typically 1 year warranty on all consumer items regardless of manufacturer, the USA is often higher as they have 10 times the population and therefore higher sales and can wear longer warranty across the higher sales volume.

                    • Caffeinator
                      Caffeinator commented
                      Editing a comment
                      Different consumer law too. Protections under Australian consumer law far exceed those of the USA. You don't care about warranty or about extended warranties either for that matter.

                  • #15
                    I agree with most stated re customs, voltage etc but they are the same grinder E37J and E37S. Don't forget under the amendments to Australian law consumers are entitled to have a warranty that reflects price, so the expectations for a $1000 grinder might be a third of a $3000 grinder where longevity and warranty is concerned.

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