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Do retailers test grinder before shipment?

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  • FilthySudo
    commented on 's reply
    Im on the jet black bandwagon here! I would much prefer my machine or grinder to be tested before being send to me, seeing as it’s being sent within Australia anyways. The cost for them to have the grinder sent back to them on arrival because of the weight, will suffer on their part, and you also to be without a coffee grinder for over a week depending on if they just send you a direct replacement once it arrives in their hands. My machine was tested prior to being sent by a reputable dealer from this page, I’d rather know it works than have my machine arrive faulty and be annoyed I have to wait for a result on if they replace or fix etc. yes, they could have cleaned the grinds out, but it isn’t that hard to do a quick inspection and clean yourself or just do a nice big purge with some beans when you’re dialing it in. Also, if after all these conversations you’ve had with them about not being happy, just send it back and not deal with them again, but please don’t complain again if you buy elsewhere, get a faulty machine or you complain that you can’t set the grinder up as it’s not working as you think it should. Sorry for the rant, but in this case, testing is a green light from me, and It should happen more frequently if it’s possible(not always the case)

  • tompoland
    commented on 's reply
    But it ain't a phone. Added to that though, yes they should have included a note to explain. Me? I'd take them at their word especially if it was from Jet Black Espresso ... their after sales service has been flawless in my experience. For example I just ordered two Flair temperature strips from them. Only one arrived and after I sent an email to customer support, they immediately shipped a second one without any questions asked. In other words, they believed me without hesitation. On that basis, I recommend with confidence that you believe them.

  • tompoland
    commented on 's reply
    And that's a great example of both rigorous quality control by the supplier as well as managing customer expectation by leaving a note to explain that the machine was tested.

    Personally, I would prefer a grinder to have been tested. In fact, if I had a magic wand, I'd have the reseller put 8kg of beans through it so I don't have the pain in the butt period of time where I keep having to adjust the grind size.

  • chokkidog
    commented on 's reply
    The same beans that he used to do the final calibration. But both times I've had to make changes when I've used my own coffee, though at least you still have a reference point, including the beans used. You can also remove the referencing arrow on the grind adjustment and reposition it to suit your own reference point, if it's different by a fair bit.

  • Bosco_Lever
    commented on 's reply
    Only acceptable if is Panama Elida Geisha

  • SanderP
    replied
    Buy a Kafatec grinder.

    They run a kilo of beans through, dial them in and supply the TDS reading in a report and a bag of beans.

    Cheers

    Leave a comment:


  • amberale
    replied
    Originally posted by Bosco_Lever View Post
    Good to know about the testing regime when buying new.
    When I buy my next grinder I will probably stipulate that I want one that hasn't been deflowered and ravaged.
    If it is going to be fed a diet of washed Colombian geisha coffee, I wouldn't want it to be fouled with a natural processed coffee, or heaven forbid, an Indonesian wet hulled!
    I love the satire dripping from this comment.

    I am happy for distributors to test my coffee equipment before delivery.
    On the other hand, many years ago I bought a Ducati.
    It cost me the equivalent of a house deposit.
    At this time not only wouldn't the dealer provide a test ride but would not even let you sit on the floor stock!
    When I picked up my "new" bike, the tyres were scrubbed in, the exhaust headers were seriously blued(heat affected) and it had nearly 100kms on it.
    Some mongrel had flogged the daylights out of my new baby.
    Their excuse was that they had to test ride it before delivery to make sure that it was safe.
    Then the salesman tried to steal the jacket that came with the bike.

    Leave a comment:


  • PiccoloLatte
    replied
    I just bought a new machine and it arrived with some water in the boiler after testing. There was also a note saying it had been bench tested and by whom. They probably even pulled a shot. (Oh the horror! :P )

    I'm happy it was done and would have been disappointed if I spent my money and it had come to me DOA.
    If I'd bought it in store, I would have asked them to turn it on and check it before I left. It's just good business practice for such equipment.

    I see it as good customer service and to me I'd pay more at a shop that tests their stuff than a shop that would not test.

    You called and they said it was tested, and not second hand. I'd take them at their word. It's got new grinder warranty. Why worry? Just pull some shots and show us photos of the coffee it makes!

    Leave a comment:


  • JetBlack_Espresso
    commented on 's reply
    I'm happy to discuss the pros and cons of testing equipment before dispatch, but most importantly, are you satisfied we sent you a tested, brand new grinder rather than a second hand one?

    charlie

  • Caffeinator
    commented on 's reply
    Alternately, let's put it another way. Had the grinder arrived and had it been faulty, would you also expect that JetBlack retrieve and rectify it at their own expense?

  • hin1018
    commented on 's reply
    Ok, let's put it that way. Lets say if you pre-ordered the new phone at a local store for 6 months+, once you got the phone, the original seal is broken and has fingerprints on it. What do you think?

    I think as a business it is essential to communicate with the customer appropriately. To notify them what is expected or ask for their permission/willingness to open the box to test the machine.

    It sounds like unrealistic and not practical. However, it is a step forward to prevent disputes and arguments. Also, for a business wanted to grow and be industry leader.

  • Bosco_Lever
    replied
    Good to know about the testing regime when buying new.
    When I buy my next grinder I will probably stipulate that I want one that hasn't been deflowered and ravaged.
    If it is going to be fed a diet of washed Colombian geisha coffee, I wouldn't want it to be fouled with a natural processed coffee, or heaven forbid, an Indonesian wet hulled!

    Leave a comment:


  • Casa Espresso
    replied
    Almost all manufacturers test grinders before they leave the factory. Some will have noticeable grind remnants, some (eg Rancillo ) leave a note in the hopper to advise the customer that there is some coffee in the unit.

    Grinders perhaps are a little more reliable out of the box than say an espresso machine which absolutely needs to be tested before it goes out.

    We recently had a Eureka grinder that spun backwards (yes backwards!). It had been incorrectly wired at the factory. Talking to the importer this wasn't the first in a recent batch that had been wired this way. Every Eureka that goes out the door of our business gets powered up.

    Perhaps give your retailer the benefit of trying to do the right thing by their customer. You wont get that from a "drop shipper".

    Sometimes you are dammed if you do, dammed if dont.

    Cheers

    Antony
    www.casaespresso.com.au



    Leave a comment:


  • Caffeinator
    commented on 's reply
    Buddy- they're so thin on the ground, I'd doubt too many retailers would have been able to allocate a unit to demo or display. In addition, the overwhelming majority of those actually in Australia arrived a couple of weeks ago after a wait of over 12 months. Many retailers received a tiny percentage of what they ordered.

    Move on, nothing to see here. i.e get over it!

  • JetBlack_Espresso
    replied
    What do you mean exactly? Why not entertain the possibility that we tested the grinder before shipping it to you as we claimed even after CoffeeSnobs have reported that this is done, and what's more, usually by businesses that care enough to do it?

    charlie

    Leave a comment:

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