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CoffeeSnobs - BeanBay access problems?

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  • CoffeeSnobs - BeanBay access problems?

    I just received another report of people having problems with the secure connection to BeanBay.
    The first report was a month ago and there have been another couple since. All of them were on Firefox and some were on Chrome too.

    ---- Latest one -----------

    • I have been able to access the site using Internet Explorer.
    • Is there a known issue with Chrome and Firefox?
    • I can send pics of the browser messages if you like.


    In Chrome I get message that "This site can't be reached", "beanbay.coffeesnobs.com.au unexpectedly closed the connection." and "ERR_CONNECTION_CLOSED". I have tried reloading a number of times. I have logged into Coffee Snobs.
    In Firefox I get "Secure Connection Failed" and "The connection to beanbay.coffeesnobs.com.au was interrupted while the page was loading.".

    ----------------------------

    Cookies, VPN and Antivirus/Internet Secutity packages have been the fixes but no real pattern.

    The Internet is full of similar reports dating over 3-4 years and there isn't a clear single fix (that I can find)

    Anyone here have the problem and fixed it?

  • #2
    This was a fix in Firefox for someone else.


    check your TLS level setting:
    (1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.
    (2) In the search box above the list, type or paste TLS and pause while the list is filtered
    (3) If the security.tls.version.max preference is bolded and "user set" to some value other than 3, right-click it to restore the default value of 3

    Comment


    • #3
      Thanks Andy for posting this.
      I have found the solution in my case:
      - I have Bitdefender Total Security installed
      - I went it to its "Protection Features" dashboard and to "Online Threat Protection"
      - I clicked "Exceptions" and added the url https://coffeesnobs.com.au to the list of exceptions.
      Now Beanbay page opens just fine in both Chrome and Firefox.
      Other info:
      - I didn't have a VPN activated.
      - In Chrome, I have selected "Always allow https://coffeesnobs.com.au to set cookies" and clicked Done. However, the red cross mark still appears at the icon in the address bar.
      Thanks again.

      Comment


      • #4
        As a matter of interest Andy, I'm able to access BeanBay without any problem.

        Using FireFox, Windows 10 on a desktop machine.

        Comment


        • #5
          Originally posted by gahobbsau View Post
          I have found the solution in my case:
          - I have Bitdefender Total Security installed
          - I went it to its "Protection Features" dashboard and to "Online Threat Protection"
          - I clicked "Exceptions" and added the url https://coffeesnobs.com.au to the list of exceptions.
          Now Beanbay page opens just fine in both Chrome and Firefox.

          Great troubleshooting!
          I'm sure that will help someone else too.

          I suspect that most "total security" packages could break the HTTPS (SSL) to see what traffic is being sent, by setting an exception it won't try a "look inside" the connection.

          Hopefully we can build a list of fixes in this thread as they all seem similar but different.

          Comment


          • #6
            Originally posted by Yelta View Post
            As a matter of interest Andy, I'm able to access BeanBay without any problem.

            Using FireFox, Windows 10 on a desktop machine.
            Yeah, I'm sure that 99.???% of people are fine as we have 1200 people on site at any given time and one a week (that we hear of) that can't.

            It's awfully frustrating for those that could access it previously though.

            The first time I heard about this the CS'r gave up because it worked okay on her phone. So it's good to get at least one fix in here, might have been the same issue on her PC.

            Comment


            • #7
              I've found settings in Ad blockers can cause a problem at times, causing pages to load incorrectly or in some instances fail to load at all, worth considering.

              Comment


              • #8
                Originally posted by Yelta View Post
                As a matter of interest Andy, I'm able to access BeanBay without any problem.

                Using FireFox, Windows 10 on a desktop machine.
                Im with Yelta, I have no problems entering through on chrome, Firefox or IE. Win 10

                Comment


                • #9
                  G'day Andy,
                  I have no problem with BeanBay using either Firefox or Opera, but I've been trying a Firefox derivative called Pale Moon and while I can enter the main CS site with it, I can't get into Beanbay.

                  The error message is :- Secure Connection Failed
                  The connection to beanbay.coffeesnobs.com.au was interrupted while the page was loading.
                  The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
                  Please contact the website owners to inform them of this problem.

                  A bit of research on the developers forum showed several user queries about this and other similar messages.

                  The developer replied by adding the following to the FAQ -

                  Why do some secure sites fail to connect on the latest version of Pale Moon ????

                  Since some people run into issues with secure servers in 25.0.2 and later, this FAQ entry provides an answer for three important issues with websites and Pale Moon's security preventing connections from being established. To see what applies to you, please check the specific error on the connection failure screen. Also, before writing to us for a support request if it is covered by this FAQ, take a moment to do what the error screen says: Contact the website owners and inform them of this problem. Secure connection errors are almost always an issue that has to be solved by the server operators and is not an issue in the browser.

                  1. Connections to secure servers (https) that might have worked prior to V 25.0.2 may stop working in V 25.0.2 and later.
                    You may get errors like "Connection interrupted while the page was loading" or "ssl_error_bad_mac_read" and similar.
                    This is caused by 25.0.2 disabling the SSL 3.0 protocol for secure connections.
                  2. Connections to secure servers that might have worked prior to 25.3 may stop working in 25.3 and later.
                    You are getting an error indicating "ssl_error_no_cypher_overlap" or "Connection interrupted while the page was loading".
                    This is caused by 25.3 disabling the RC4 encryption ciphers for secure connections.
                  3. Connections to secure servers that might have worked prior to 25.5 may stop working in 25.5 and later.
                    You are getting an error indicating "ssl_error_weak_server_ephemeral_dh_key".
                    This is caused by 25.5 no longer accepting export-grade DH keys and fixing the Logjam vulnerability.
                  4. Connections to secure servers that might have worked prior to 26.4.1 may stop working in 26.4.1 and later.
                    You are getting an error indicating "ssl_error_no_cypher_overlap" or "Connection interrupted while the page was loading".
                    This is caused by 26.4.1 disabling the 3DES encryption ciphers for secure connections.


                  So it seems this browser is following the most recent security protocols and is copping a bit of flack from some users.
                  It also seems that very few other browsers are doing the same, probably because they don't want the flack.
                  Or, perhaps they have developed their own security measures within their browser code which makes them safe.

                  Comment


                  • #10
                    Thanks deegee...

                    Fixed my issue in Firefox. Firefox bug reporting pages don't mention the possibility of this being the issue; that I could find anyway...

                    Thanks mate and thanks to Andy too,
                    Mal.

                    Comment


                    • #11
                      I was having similar problems not being able to get into BeanBay. gahobbsau gave me the solution to BitDefender though I also had to add beanbay.coffeesnobs.com.au to the exceptions. All good now. Thanks.

                      Comment


                      • #12
                        I can’t get on to Bean Bay either Andy.
                        I’m using my iPad Pro via Safari.
                        Frustrating as I need to place another order before the shakes start!
                        Ken
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                        • #13
                          Yes, seems to be a security certificate problem. Andy is away at the moment and he may not see these posts anyway. Best to use the Contact Us form which I have just done.

                          Comment


                          • #14
                            I received the Security certificate message as well when I tried to connect with BeanBay a few minutes ago, FireFox allows you to exempt the BeanBay page, you can then gain access.

                            Unsure of whether there are any issues in doing this.

                            Comment


                            • #15
                              The security certificate "expired on Thursday, 7 March 2019, 11:48:18 pm. "
                              Yes, you can apply an exception but best to wait until its fixed to avoid any risks in case Beanbay was hacked

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