Pandemic Freight - September 2021

[paudius]

First update was onboard for delivery today, guy dropped it at the door whilst I was out the back hanging washing up.
Might stick with the advice on using express auspost delivery for coffee from now on

[saeco_user]

I have a package (NOT coffee related) whose delivery was interrupted by the strikes a couple of weeks ago. It seems to be a first-in, last-out type situation, 3 day lead time now stretched to 3 weeks, with no time frame given for expected delivery. I understand and don't really mind the delay, it is the lack of communication from Australia Post (in this instance), that I find unsatisfactory. I don't know why we can't be given progress reports on the backlog every few days with actual reasons for the delay, rather then a link to a webpage with pretty generic "Current COVID-19 impacts" listed. Frustrating.

[paudius]

I probably should have read this thread before I ticked the appropriate box. Having an aramex parcel depart the same day from Geelong to Melbourne and then fall into a black hole. It has been a week of no update for my parcel now.
Unfortunately it does have freshly roasted beans in it, will just wait it out

[Rockford]

My coffee arrived about 6 weeks after ordering, via Aramex. I now have a wine order sitting on 2 weeks and counting at the moment from Melbourne to Sydney. They all arrive fairly quickly to the final depot and then stay there for the remainder. Even Australia Post is now delivering within 3-4 days, DHL and Couriers Please are 1-2 days now for me.

[Barry O'Speedwagon]

Nah, A Negroni uses sweet (red) vermouth. I have some cheap stuff (Cinzano) and some nicer stuff (Dolin Rouge). But I do have some Noilly Prat in the cupboard (good in a risotto base).

[Erimus]

I hope it was Noilly Prat?

[apicius]

At that point Aramex, whose logo is on the franchisee's trucks, should have made you good (refund, investigation, etc.) - if they didn't, then a bad review is justified. But would it average to 1/5? I don't think they'd be the only ones to "swallow" a few bad apples in a sea of no problem deliveries, and cut (expensive) customer service in a world where the customer usually picks the cheapest option on sight.

[Barry O'Speedwagon]

The main reason for the varying reviews on Aramex/Fastway is the quality and integrity of the local franchisee. If you haven't had a crap one, then you won't have received the 'service' that has attracted the 1/5 ratings. In my case the level of poor service went a lot further than goods rocking up late....they magically 'disappeared' (twice....same order and re-order of electronic equiplent) after being loaded onto the delivery van at the CBR depot. That franchise has since changed hands and I've had no subsquent problem with their service at all.

[Dimal]

I don't really understand their 1/5 rating on Google.

I don't get it either. Never had any issues over the years but then again, I've never expected next day delivery for large-ish packages, same as you...

[apicius]

Well, this thread is still up and this was technically shipped in September, so...

Someone upthread asked about Aramex, here's my +1 data point. I ordered a fairly large (10kg?) box on 26th September which as usual was immediately shipped by Andy (27th) and landed in Minto NSW on 15th October, 18 days later.

I'm not complaining, this was a major (personal) restock and I had planned for it to take a while. Aramex/Fastway has always been very fast for me when shipping to Sydney proper up to early 2021. I don't really understand their 1/5 rating on Google.

[Bosco_Lever]

Thanks. makes sense if it is LCL freight. Would not think the machine would need any adjustment, those lever manufacturers are pretty pedantic.

[Casa Espresso]

Hi Bosco,

All the machines are tested at the factory before shipping.
After that, between Naples and Melbourne the machine is loaded and unloaded on to half a dozen different trucks as well as a 6 to 7 week journey inside a container at sea.

We test to make sure that nothing small has been damaged or come loose in its journey.

A basic bench test after a journey like that is a given in our books

Antony
www.casaespresso.com.au

[tompoland]

Not sure perhaps Antony will tell you but as much as anything else my guess (operative word) is at least to confirm that the machine on the inside of the box is the same as what it says on the outside. Stranger things have happened. It's a long way back to Melbourne from Noosa.

[Bosco_Lever]

That was quick freight.
Curious why your machine needed testing? Levers are simple, very little adjustments necessary. If it ain't perfect from the factory.....

[Rockford]

Just got another update from them, it will be another 7-10 days before it is delivered. So that will be a month to get it from Victoria to Sydney.