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Thread: Cafe Service ?

  1. #1
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    Cafe Service ?

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    I met a mate at a café for a coffee last week,…as it was nice day we decided to sit at a table outside. I went inside and ordered the two coffee’s, it was quite busy so i took a seat again while I was waiting. About 5 or so minutes later the waitress who served me walked out from behind the counter…. walked through the café and outside to our table and said.. “your two coffee’s are ready for you on the counter”,.. she then turned walked back inside and disappeared again.????? We just both looked at each other in total amazement and laughed.

    Now I don’t visit café’s very often so I would just like to know if im out of touch with things and this is the “norm ” café service these days,…or maybe I’m just being old fashioned by thinking something STUPID like,. if she’s coming out to our Table …then BRING the coffee’s with her???....or maybe there might be some new OH&S rule’s that I don’t know about that prevents waitresses from carrying anything hot :-/????

  2. #2
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    Re: Cafe Service ?

    Did you have to wash your cups when youd finished?
    ;D

  3. #3
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    Re: Cafe Service ?

    Quote Originally Posted by 5955545B5414555848535F543A0 link=1305273440/1#1 date=1305273665
    Did you have to wash your cups when youd finished?
    ;D
    That would depend on if you took them home :D

    if you will return is your choice.

    was the coffee good

  4. #4
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    Re: Cafe Service ?

    Sounds odd. I think the standard is still:

    Porcelin - we will bring it out.
    Take away cups - Listen for your order and Get it yourself.

    Any variation should be stipulated at the counter. I would not want any of my customers to have to carry their own brews, unless they really want to or are having a quick stand up and skoll.

  5. #5
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    Re: Cafe Service ?

    the cafe I work at the simple rule is:

    If the customer is bum in seat, its brought to them - regardless of procelain or TA

    If they are standing on the other side of the Wega, they get it handed over with a cheesy grin by moi

  6. #6
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    Re: Cafe Service ?

    Quote Originally Posted by 565D5C6D5C535B405C320 link=1305273440/2#2 date=1305278656
    was the coffee good*
    ....about as good as their service ::)

  7. #7
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    Re: Cafe Service ?

    Fairly easy decision to not return Im sure

  8. #8
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    Re: Cafe Service ?

    It varies so much in Adelaide. Quite a few places have those buzzy number systems where the little electric doohickey buzzes when your coffee is ready. Others have the yell out the name when its ready. And some still have the bring it out to your table when its done. Theres even a couple where you get waiter service and pay after drinking the coffee. (Im always terrified of forgetting and walking out as most places do the pay before we feed you system!)

    The "come out and tell you its available to collect" is a peculiar variant I havent yet come across!

  9. #9
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    Re: Cafe Service ?

    Probably has a small obscure sign somewhere saying you pay at the counter and take your own coffee to the table, they only bring food if it has to be made up, we have a few of these places in Sydney.

  10. #10
    Senior Member trentski's Avatar
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    Re: Cafe Service ?

    Did you pay when you ordered?

    Did you order take away?

    Seems like a strange system :-?

  11. #11
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    Re: Cafe Service ?

    Quote Originally Posted by 7E786F647E7961630A0 link=1305273440/9#9 date=1305613092
    Did you pay when you ordered?
    ....Yes
    Quote Originally Posted by 7E786F647E7961630A0 link=1305273440/9#9 date=1305613092
    Did you order take away?
    ....No
    Quote Originally Posted by 7E786F647E7961630A0 link=1305273440/9#9 date=1305613092
    Seems like a strange system*
    ....Yes...very! :-?


  12. #12
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    Re: Cafe Service ?

    At seven seeds (melb) you just find a seat and they will come to you for your order and tell you you could pay later at the counter and of course they will bring the coffee and even serve cups+water if youre planning to stay a while longer after your coffee !!

  13. #13
    Super Moderator scoota_gal's Avatar
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    Re: Cafe Service ?

    That still seems really strange that the waitress made an effort to come and tell you that the drinks were ready and left them behind... :-?

    At Grind in Cronulla, it is too small a shop to stand near the coffee machine to wait for your takeaway, so you stand out on the pavement outside. They have a waitress who brings them out and calls out the names on the cups. A good system that seems to work well and keep the place flowing...

  14. #14
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    Re: Cafe Service ?

    All individual situations run by indiviuals!

    However I do agree with Scoota....why would you bother going out to tell someone to come back in and get it :D except if they are worried other clients will see and demand table service where it is not normally offered ??????

    A.

  15. #15
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    Re: Cafe Service ?

    It sounds like the horrible Melbourne institution for good coffee in Carlton that everyone raves about for some reason. I think service is different from state to state. But the whole industry should really look at picking up its game. Because I seem to be finding a lot of cafe around town just having a lot more off days and there are a lot more bartisas with attitudes out there

  16. #16
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    Re: Cafe Service ?

    I was at place today with bum on seat as someone above said and didnt realize my coffee was called out. I never gave my name or anything, no table number either. I heard something faintly yelled out and thought was that for me? I had a laugh what the hell, they call out stuff here, so I got up and sure enough it was my drink. I had thought they were going to bring it to my table.


  17. #17
    Senior Member sidewayss's Avatar
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    Re: Cafe Service ?

    I dont know why they perservere with that kind of system.
    Whats wrong with the good old fashioned way of issuing someone with a small plastic number? Pay when you order,that way, everyones happy and no one gets stressed, especially when it gets busy.

    The number of times someone comes to my table with coffees meant for another table can be counted by all the fingers on my hands.
    Even the renown specialist cafes do that too.

    Gary at G


  18. #18
    Senior Member greenman's Avatar
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    Re: Cafe Service ?

    Had brekky at a well-known specialty outlet while in Melb for Cafe Biz, I enquired as to the password for wi-fi and was abruptly informed that theirs is private and not for the masses, a polite sorry sir would have sufficed, the coffee and food was great but the aloof attitude sucked >:( >:( >:(

  19. #19
    Senior Member sidewayss's Avatar
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    Re: Cafe Service ?

    That certainly puts a dampener on your day.
    I hope your search for Wi-Fi was successful in the end.

    If they only knew the Greenman was in town, their tone would have piped down and given you the appropriate response, as well as provided you with the password to their Wi-Fi.
    Service that goes beyond everyones expectations deserves praise in forums, get word of mouth advertising and can only improve their business and subsequently profits as their rewards.

    Gary at G

  20. #20
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    Re: Cafe Service ?

    Behmor Brazen - $249 - Free Freight
    Quote Originally Posted by 524750505B58545B350 link=1305273440/17#17 date=1306714575
    Had brekky at a well-known specialty outlet while in Melb for Cafe Biz, I enquired as to the password for wi-fi and was abruptly informed that theirs is private and not for the masses, a polite sorry sir would have sufficed, the coffee and food was great but the aloof attitude sucked >:( >:( >:(
    I couldnt agree more... It could be the best coffee on the planet, but if its served with a bad attitude it just leaves a bad taste in your mouth.... :(



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