Results 1 to 8 of 8

Thread: Coffee Parts Customer Service

  1. #1
    Caffeine Junky
    Join Date
    May 2009

    Coffee Parts Customer Service

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    I just had to post about these guys, there level of customer service is amazing.

    Recently placed an order for a couple of resto projects Im doing. As usual the items arrived overnight (Sydney to Adelaide).

    One item was not in stock so placed on back order. Received a call from them today (they tried both by numbers to try and get a hold of me) to let me know they came in today. They gave me the option of canceling the order in case Id already sourced some. When I said I hadnt they said theyd post them overnight at no cost.

    Well done to Pedro and the rest of the team there.

  2. #2
    dbd is offline
    Join Date
    Jan 2008

    Re: Coffee Parts Customer Service

    Id second that. Bought a roaster off them recently, service was great, theyre quick to contact you if they want to clarify anything. Delivery was fast, packaging was excellent.

  3. #3
    Join Date
    Feb 2010

    Re: Coffee Parts Customer Service

    Ill chime in as well - excellent service and communication.

    Placed my order (some gaskets) and received an email saying they would discount the shipping as it was a small package.

    Thought I had already paid the full amount and sent an email asking about the refund for the shipping - they called me right back to explain they didnt charge me the full amount in the first place.

    Very happy with the speed of their service and communication during all aspects of the order process. Will happily tell anyone about this excellent company - this is how you properly build a successful business.

    Great work!

  4. #4
    Member mtee's Avatar
    Join Date
    Mar 2010

    Re: Coffee Parts Customer Service

    Same here, the service was excellent! My brother was also impressed with the delivery time for an order he placed with them. [smiley=thumbup.gif]

  5. #5
    Senior Member sidewayss's Avatar
    Join Date
    Jun 2010
    Perth, Western Australia.

    Re: Coffee Parts Customer Service

    A while ago, I spoke to Pedro about getting a steam wand tip suited for microfoaming for the restaurants ageing San Marino.
    Very helpful, easy to talk to, the right part chosen and delivered in quick time.
    They have a good list of items. I have no hesitation in recommending them to anyone.

    Gary at G

  6. #6
    Senior Member
    Join Date
    Apr 2011

    Re: Coffee Parts Customer Service

    I just bought a 53mm tamper from them, I ordered on Tuesday arvo and got it Wed morning. great service.

  7. #7
    Bean Powered Member jaybee's Avatar
    Join Date
    Oct 2010

    Re: Coffee Parts Customer Service

    Another big thumbs up from me. Brilliant service on the two occasions I have bought from them. I get a lot of gear on-line, not just coffee stuff, and these guys are the tops.

  8. #8
    Junior Member
    Join Date
    Oct 2009
    Belmont NSW

    Re: Coffee Parts Customer Service

    Behmor Brazen - $249 - Free Freight
    Just endorsing sentiments regarding Coffee Parts service. Two very small orders but with the same service, both times, I would expect if I was spending thousands. A positive example for all retailers.

Similar Threads

  1. Di Bella Customer Service
    By Tinker69 in forum General Coffee Related...
    Replies: 0
    Last Post: 15th September 2011, 11:22 AM
  2. em6910 problem...sunbeam customer service...pathetic!!!
    By baz8485 in forum Brewing Equipment - Midrange ($500-$1500)
    Replies: 35
    Last Post: 3rd June 2009, 10:36 AM
  3. Great Service at Coffee Parts
    By robertmc in forum General Coffee Related...
    Replies: 4
    Last Post: 16th October 2008, 09:19 PM
  4. Customer Service or Lack of
    By fishinglizard1972 in forum Off Topic
    Replies: 11
    Last Post: 7th September 2008, 10:39 PM
  5. Sunbeam Customer Service was Excellent!
    By Ant in forum Brewing Equipment - Midrange ($500-$1500)
    Replies: 8
    Last Post: 26th August 2008, 11:35 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts