I am sorry if this is in the wrong area but I would just like to say how impressed I am with the customer service I have recieved from Di Bella. I sent a query to them this morning and a representative contacted me within an hour to say that he was on his way to Canberra and would love to come and have a chat about coffee. It was by chance that he happened to be coming to Canberra today but that is the best customer service I have had in a long time. It just goes to show that reading through the threads on this forum allows you to make great choices. Thanks to everyone who have posted good things about that company as I would never have discovered them on my own.