Results 1 to 13 of 13

Thread: interesting article from NZ re ordering coffee

  1. #1
    guv
    guv is offline
    Senior Member
    Join Date
    Jan 2010
    Posts
    111

    interesting article from NZ re ordering coffee

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    http://www.stuff.co.nz/life-style/6734611/Mind-your-manners-say-baristas

    comments are a little harsh. thought someone here may be interested.

  2. #2
    Senior Member David8's Avatar
    Join Date
    Oct 2011
    Location
    Annerley, QLD
    Posts
    559

    Re: interesting article from NZ re ordering coffee

    Quote Originally Posted by 2D3F3C4A0 link=1334288317/0#0 date=1334288317
    http://www.stuff.co.nz/life-style/6734611/Mind-your-manners-say-baristas

    comments are a little harsh.* *thought someone here may be interested.
    I think its personally reasonable to ask people to remove headphones, or get off the phone. Ive seen other shops do it before cafes... I think its incredibly rude to order when listening to music or talking on the phone...

    I think more cafes need to take this up.

  3. #3
    WiredArabica
    Guest

    Re: interesting article from NZ re ordering coffee

    Geeze. Some of the comments there are about enough to make me want to disown most of the general populace of my once great country (...even more than usual).
    Its astonishing to me though just how many people do this, in supermarkets, cafes, restaurants...

    Whatever happened to common courtesy?

  4. #4
    Super Moderator scoota_gal's Avatar
    Join Date
    Apr 2006
    Posts
    4,126

    Re: interesting article from NZ re ordering coffee

    Good find, Andrew.

    I have counselled my work colleagues to not serve anyone AT ALL who is on their phone. I think its the height of ignorance quite frankly.

    Even if we have to answer our work phone, I always try to finish serving my customer and THEN excuse myself, walk away and answer the phone.

    I remember reading a similar story about a worker in the Cronulla Bakers Delight bakery being abused because he approached a customer who he didnt realise was on the phone with "Hi, how are you today." It was at that point apparently that his manager swiftly banned the use of mobile phones in the shop ALL TOGETHER!

    I also find it rude of people who come into the shop and leave their sunglasses on and dont remove them. I find it rude because it means that they dont want to look you in the eye and rude because you dont know where theyre looking. I think in future, when having to serve those customers, I should whip out my sunnies and put them on so I can be the same... ;D ;D

    Anyway, were finding we are having to put signage up to remind people to mind their children so as not to disturb our other patrons, (yes, we were experiencing people leaving due to children running amok in the shop) and I can see well be doing the same shortly with signs to tell people to get off their phones... ;D ::)

    However, all is not lost...I still see the odd person who takes a call when at a table and then goes outside to speak with their caller. That to me is polite...or its just too noisy in the bakery for them to hear!* ;D :D

  5. #5
    Senior Member
    Join Date
    Dec 2008
    Posts
    1,039

    Re: interesting article from NZ re ordering coffee

    "It is a bit rude, especially when people dont look you in the eye when youre serving them. They dont look up or connect; it is a bit disheartening."

    Theres a simple fix for this one that I learned from a professional presenter or sales guy or something to do with getting peoples attention - and it works with kids too - when they talk to you but dont look at you, dont say anything. Eventually they look.

    Or if youre talking and they look away or start doing something else, stop talking straight away. Theyll look back because the sudden pause mid-sentance is unusal.

  6. #6
    Senior Member speleomike's Avatar
    Join Date
    Nov 2005
    Location
    Sydney
    Posts
    922

    Re: interesting article from NZ re ordering coffee

    Hi

    Quote Originally Posted by 56464A4A51447A424449250 link=1334288317/3#3 date=1334300408
    I also find it rude of people who come into the shop and leave their sunglasses on and dont remove them.
    My prescription glasses for short sight are photochromic so when I come in from outside they will take several mins to lighten. Hence I will still be wearing "sunglasses". If I come into your shop and dont take them off; will your serve me :-)

    There are always exceptions.

    Mike

  7. #7
    Senior Member
    Join Date
    Dec 2011
    Location
    Toowoomba, QLD
    Posts
    133

    Re: interesting article from NZ re ordering coffee

    Quote Originally Posted by 282B3E373E343632303E5B0 link=1334288317/5#5 date=1334318108
    My prescription glasses for short sight are photochromic so when I come in from outside they will take several mins to lighten.

    Scootas bakery is so popular youll nearly always wait in line anyway, so she can see you by the time its your turn!* :D

    Prescription photochromatic lenses often dont look like permanent sunglasses anyway.* How long since youve had a refraction?* Newer lenses are fairly quick.

  8. #8
    Super Moderator scoota_gal's Avatar
    Join Date
    Apr 2006
    Posts
    4,126

    Re: interesting article from NZ re ordering coffee

    Quote Originally Posted by 4A6966626726697D080 link=1334288317/6#6 date=1334319550

    Scootas bakery is so popular youll nearly always wait in line anyway, so she can see you by the time its your turn!* :D
    ;D This is SO true!* :D

    At least, this week it is.

    Im talking about those who come in and stand at the counter, sunglasses on, arms crossed, staring goodness knows where, whilst waiting for their order...we get a few and some of them are regular locals, so I know that their glasses are not prescription. I know I have to speak to them and suggest that it seems a bit...odd.

    I also have a couple of customers with the glasses that lighten and you can see that happen pretty quickly actually. So, Mike, youd get fairly quick service... ;D

    (Glad we can get a laugh out of a touchy subject such as this, fellas...otherwise, if we cant laugh at ourselves...who can we laugh at!?! ;D ;) 8-) )



  9. #9
    Senior Member
    Join Date
    Oct 2011
    Location
    Gold Coast
    Posts
    223

    Re: interesting article from NZ re ordering coffee

    Quote Originally Posted by 1A3936323776392D580 link=1334288317/6#6 date=1334319550
    Quote Originally Posted by 282B3E373E343632303E5B0 link=1334288317/5#5 date=1334318108
    My prescription glasses for short sight are photochromic so when I come in from outside they will take several mins to lighten.

    Scootas bakery is so popular youll nearly always wait in line anyway, so she can see you by the time its your turn!* :D

    Prescription photochromatic lenses often dont look like permanent sunglasses anyway.* How long since youve had a refraction?* Newer lenses are fairly quick.
    After a lifetime (and I mean lifetime) of wearing photochromatics, about a year ago I switched to two pairs - an untinted pair and* prescription sunnies (my first ever sunnies in fact). I still get out of the car and walk into places wearing the sunglasses. I simply forget to swap them over. Sometimes I get decidedly unfriendly looks from others and if Im conversing across the counter I usually offer an explanation. But Im sure are many people who think* its the height on rudeness. On the flip side, when Im in a really crowded place I use a cane for stability. The cane and sunnies gets a totally different attitude.

    When I was wearing photochromatic, some stayed dark a very long time. Ive had frames that cost the price of a small country. They could look remarkedly like sunnies at times. But youre right, the newer transitions are very quick.

  10. #10
    .
    Join Date
    Aug 2004
    Posts
    2,312

    Re: interesting article from NZ re ordering coffee

    When talking to people about coffee machines, it is very common nowadays for them to take as many calls as they feel like taking while we are answering their 200 questions. They want explanations, but as soon as the phone rings they just cant help answering and turn away. If we walk away (as is often the inclination) while they are on the phone, we may lose a sale. Its not a 3 dollar cup of coffee, but may be a 2 thousand dollar coffee machine and a grinder on top of that. So we have to politely wait around for them to finish their call/s and keep smiling.....There is no simple answer there I am afraid* :) They are often in pairs so that still leaves you talking to the OP. I guess we could simply keep standing there but just stop talking as has already been suggested. Any other suggestions?

    From the other side:

    A couple months ago I was walking through the showroom on my way elsewhere and had been on the phone. A client cornered me while it was still in my hand and when she started talking to me, I looked at it and hit the "silent" button to stop it ringing while I was talking to her. She mistakenly thought I was getting back on it & launched into an aggressive rude tirade.......then calmed down when I explained what I was doing. I am afraid I found her overly aggressive indignation irksome and it always comes down to the same old thing. You may think you are in the right, but if you react in the wrong way you nevertheless become the bad guy or in that case, bad girl. Always 2 sides to a story* ;)


  11. #11
    Senior Member
    Join Date
    Jul 2007
    Posts
    539

    Re: interesting article from NZ re ordering coffee

    But on the flip-side, it happens the other way around too. Like when I go in to a shop and the salesperson is serving me, but then their phone rings and they leave me to answer the phone and spend ages on the phone serving the phone customer instead of finishing serving me first.

    Or when the sales person is on what is obviously a personal phone call, while ignoring me standing there waiting to be served.

  12. #12
    .
    Join Date
    Aug 2004
    Posts
    2,312

    Re: interesting article from NZ re ordering coffee

    Yeah there are simple and widely accepted protocols to follow there but it seems some of them have fallen by the way side. These days it seems that bad form is the new good form......

    The old fashioned way to do it is you are serving a client, you are the only one in the place, the phone rings. You excuse yourself for just a moment, take the call, take the name and number and advise you will call them back, and get straight back to your face to face client. It also has the added effect of impressing the client with your professionalism and that you gave them the attention they deserve.

    Shop assistant on a personal call and not getting off? You walk out and go elsewhere very simple, they lose a client = $$$$$ their loss. And the client usually tells lots of people about their bad experience = even more potential $$$$ lost.

    But there is still a nice way and a crap way of doing things and anyone that makes a scene even when they think they are in the right....invariably ends up in the wrong. Its like when youre in the car and someone cuts you off. You were in the right. So you then proceed to road rage the driver that was in the wrong. Whos right now?


  13. #13
    Senior Member
    Join Date
    Dec 2008
    Posts
    1,039

    Re: interesting article from NZ re ordering coffee

    Behmor Brazen - $249 - Free Freight
    Quote Originally Posted by 526671677C4B577B72727171140 link=1334288317/9#9 date=1334323516
    I guess we could simply keep standing there but just stop talking as has already been suggested. Any other suggestions?
    I didnt mean wait while theyre on the phone - it doesnt work if theyre occupied with something else... hmmm, a mobile phone jammer?!



Similar Threads

  1. Interesting Article on NY Coffee
    By Ben_S in forum General Coffee Related...
    Replies: 0
    Last Post: 23rd April 2008, 08:31 AM
  2. Interesting Coffee related article
    By Chookatron in forum General Coffee Related...
    Replies: 1
    Last Post: 22nd August 2006, 08:50 PM
  3. Interesting coffee research article abstracts
    By Robster in forum General Coffee Related...
    Replies: 6
    Last Post: 11th June 2006, 10:06 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •