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Thread: Ouch! You burned my tongue!

  1. #1
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    Ouch! You burned my tongue!

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    There we were, outrunning the bushfires in Gippsland, so we *awoke at 6 am, packed, skipped breakfast to save time..... and by 9 am were almost a safe distance away... but starving.

    So we stopped at a bakery in a major Gippsland city.

    I love to judge these country kitchens by the offing: jam tarts, funny faces, meringues, lamingtons and the like generally spell bad news, whereas croisants and danish pastries are a good sign of having unshackled themselves of bleak 1950s regional Australia.

    This shop had the jam tarts etc, but at least they had a reasonably- looking 2-group coffee machine. And we were starving.

    Two lattes and toasted fruit bread, please.

    The young girl put some milk into a stainless jug, sat it on the drip tray and left it while she.....flushed the portafilter from the machines hot water tap, then stuck it under the grinder and dosed, water still dripping from the spouts. *

    Oh-oh. Alarm bells.

    Minutes later, she brought to the al fresco area: fruit bread white as snow, not even a hint of browning, limp as a dead fish handshake.

    Lattes without even a hint of foam --- flat.

    Lifted the cup to my mouth and ZZZZZZZZZing. *
    Ouch, burned. * (that was seven hours ago, and the tongue is still sore).

    I went inside and spoke to her.

    "Excuse me, but that latte was so hot it burned my tongue. It should not be made that hot. *When you make it," I somewhat rudely proceeded to tutor her, *"put your hand under the pitcher and when it starts to feel hot, stop steaming. *If its too hot to touch, imagine what its going to do to the tongue."

    Perplexed, she said "thats the way weve been taught to do it."

    "Well, youve been taught wrong," I said, and stormed out.

    Her supervisor came out and apologised, also explaining *"thats the way weve been taught".

    Again, I repeated that theyd been taught wrong. Damned. Here it is, Saturday morning in a pleasant area and the place should have been teeming with customers. Not so. No need to guess why.

    I said 60 degrees should be max. Above 80 and the protein disintergrates.

    "But weve been told to steam to 90 degrees," she said.

    My urge to go inside and give them a gratis lesson on latte-making was strong --- but we had bushfires to outrun, and time was getting on. Let their lack of patronage be their "punishment".

    --Robusto

  2. #2
    Super Moderator scoota_gal's Avatar
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    Re: Ouch! You burned my tongue!

    I think that there is a right way and a wrong way to steam milk and also to be a customer. I hate to say it but both in this situation arent good examples of the right way. I realise youve got the s**ts Robusto and that youre obviously concerned about the bushfires but perhaps you might have handled this a little better.

    Had I been on the receiving end of your righteous wrath, Robusto, I think I would have ignored your "instruction", seeing as I dont take to well to being spoken to in that fashion. I believe that people respond to postive instruction rather than negative and considering my background in sports coaching, I do know what Im talking about.

    Maybe lessons learned from both sides here... ;)


    And shout me down in flames if you dare :D...but I usually flush the portafiller from the grouphead and wipe dry. Usually too there is water dripping from the spouts but by the time Ive loaded and locked it in, the water has emptied out of the portafiller. Be thankful that they even bothered to clean it out. Most wouldnt.

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    Re: Ouch! You burned my tongue!

    Sorry Scoota girl ---- burning tongues, Im sure, is not in the barista training manual, and rightfully deserves reproach. Neither is serving up warmed bread as alleged toast. Both are inexcusable, made more so by virtue of the fact that it is their professed custom, rather than an isolated incidence.

    If they are doing it Sooooo wrong, they shouldnt be doing it . Simple as that.

    Yes, customers can be rude -- but I had every right to be.
    Just ask my tongue --- its still smarting from their service!

    --Robusto

  4. #4
    A_M
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    Re: Ouch! You burned my tongue!

    Here we go again.... So easy is it, that our emotions come into play... Opps, sorry should not go down that path.

    Some where between Scoota and Robusto is the truth.

    1: Not being there, I can not comment as to the tone and manner, that Robusto used. Nor as to his state of being and emotions, in light of the external situation, that was also having an impact.

    2: I do not know why, but I have come across many that have been told HOT is better, and they bloody well do their best to met that requirement.

    However, full marks to the supervisor who actually bothered to at least talk to Robusto and in doing so, was also showing support for their staff.

    The fact that both, made the comment that that was what they had been taught.....

    Should have been enough of a Flag waving exercise ( We often assume that many have more understanding than they do) to realise that the fault may be with the person who did their training.

    Hindsight is a wonderful thing; however it only really is useful if we take something away with us from looking back. Not sure who, but some one once said the only true way forward is by making sure that you are looking behind you mor than forward. That way you really do know how far you have come and have an idea on where you actually might be heading.

    1: The Opperator / Manager could be more proactive, even with their tost. My wife likes it warm and only just starting to brown... Me ... I am happy so long as it is not total charcoal

    2: They could have offered to make a second round on the house. (burnt tongue would have defeated the outcome)

    3: Robusto could have provide extra information – explained his background, offered to provide extra information for them to follow up on… Maybe he did ?

    The staff need to have a positive outcome as well, if they are to learn and become better at serving their clients. Even a bad coffee or poor toast, could be a small step in moving forward.

    They themselves, may have had family and or friends also in the path of the fire… and thus also not fully focused.

    It is times like these, that we have to all rise above our raw feelings and count to 20.

    PS. Both of you start counting as this is not intended to start a flame……

    I had a major contract review meeting last week where one attendee could not see that a minor problem with their service was an opportunity for both sides to learn and grow. He just wanted some one to blame, and felt that that was then the end of the issue.

    The shop could or may perceive Robusto as just another grumpy, uppity, know it all customer, who is best ignored… Thus, missing out on a client and a potential point of future sales.

    While, Robusto may have lost an opportunity to extend his CS knwloge in real life, instead of across the internet.

    Robusto… I hate burns at the best of time’s and it is the one thing I fear in life, above all else. On top of that a burnt tongue is a right pain along with the roof of your mouth. It may not hurt after a while, but it sure stuffs up any pleasure you might hope to get from eating or drinking for some time.

    End of rant… I have lost my train of thought….. Actually I think I lost a lot more that that....

    Please count to 20 yet again before any one responds...l

  5. #5
    Sleep is overrated Thundergod's Avatar
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    Re: Ouch! You burned my tongue!

    I understand where Robusto was coming from.
    I got upset at Kmart yesterday because they took for ever to do a price check.
    I as the customer waited far to long for them to correct their error.

    Also, last night friends and I went out to dinner.
    The place ended up too "trendy" for our liking.
    The food [u]was[/] excellent but servings were very small.
    I must say that we did not leave hungry though. In the end it was deceptively filling.
    BUT, overall it was overpriced.

    I did ask what brand of coffee thay had served me as the cup said Vittoria but it didnt taste that bad.
    They girl ran back to the kitchen and came out with a bag of coffee to show me. Not Vittoria, dont ask me what it was, I cant remember now (old age - started with "A").
    I then asked her to relay to whoever mde my coffee that my flat white had far to much froth.
    There were other employees around but none of them took the opportunity to question me further, and as I was leaving anyway, I left it at that.

    I gave them the opportunity to learn, but if they dont want to know, its their problem, not mine.
    I wont be going back.

    I know they didnt burn my tongue, only my wallet, so I wasnt as upset as Robusta understandably was.
    We can only take each incident on its own merits and sometimes you just have to let fly (I did at Kmart).

  6. #6
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    Re: Ouch! You burned my tongue!

    Alls Is knows is that a day and a half later... my tongue is still smarting, and I have little sympathy if the bakery peoples ears are too!

    I dont want to labour the point, but it takes several days to get over a burn, one delivered through the establishments sheer incompetence at that.

    This was a major place in a major regional town. Dont they get out much, check for developments and progress in their industry?

    Do they see that, hey, elsewhere lattes have froth while ours are flat?

    That toast, by its definition, is bread which has been browned?

    This is not ye olde rocket science, but fundamentals of the hospitality industry. If you charge money, and yet cant get the basics right.....cop what you get. Including deserved "abuse".

    And for the record, my complaint was far, far from abuse.

    --Robusto




  7. #7
    Bon
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    Re: Ouch! You burned my tongue!

    robusta,

    I believe its your fault you burnt your tongue... especially considering you sat there and watched her make the whole thing. If the alarm bells are going off, wouldnt the first thing you do when you receive it is hold the mug in your hand to see how hot it is? Obviously if its too hot too hold, its going to be too hot to drink!


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    CoffeeSnobs Owner Andy's Avatar
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    Re: Ouch! You burned my tongue!

    Times in the past I have gotten truly undrinkable coffee, too (hot / stale / lifeless / bitter / pale) and I must admit that on more than on one occasion I have been too (busy / lazy / disinterested) to go back and complain or offer helpful advice.

    I think at least raising the issue with the staff in this case might trigger a change or at least an awareness that there might be a better way to make coffee. I doubt that their “trainer” would change his mind but those same two staff might order a half decent coffee somewhere else one day and at that point your words might ring true.

    Maybe one day we will have a “coffee cheat-sheet” that we can cheekily leave behind to offer some thoughts on ways to improve their processes. How snobby would it be to have a one page checklist with tick boxes that could be left as a “personal unsolicited coffee rating” and a comments area of what “I would like to see changed next time”?

    ;)

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    A_M
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    Re: Ouch! You burned my tongue!

    Quote Originally Posted by Andy Freeman link=1165641557/0#7 date=1165733827
    Times in the past I have gotten truly undrinkable coffee, too (hot / stale / lifeless / bitter / pale) and I must admit that on more than on one occasion I have been too (busy / lazy / disinterested) to go back and complain or offer helpful advice.

    I think at least raising the issue with the staff in this case might trigger a change or at least an awareness that there might be a better way to make coffee. I doubt that their “trainer” would change his mind but those same two staff might order a half decent coffee somewhere else one day and at that point your words might ring true.

    Maybe one day we will have a “coffee cheat-sheet” that we can cheekily leave behind to offer some thoughts on ways to improve their processes. How snobby would it be to have a one page checklist with tick boxes that could be left as a “personal unsolicited coffee rating” and a comments area of what “I would like to see changed next time”?

    ;)
    Its a good thing K-man is busy and has not seen this post ;D as He is the Senior Qualty advisor for our division in Queensland Health. Trust me, this whole post would been seen by him as an ideal oppertunity for all of us to learn and take on board a culture of continious improvement. After all the providers and the consumers all have a significant role, as we depend on each other.

    A check list - Oh how I am giggled like a schoolgirl... Survay and Client feedback is the topic at work at the moment.

    PS. Let me start another post on Monday.. Knee opperation and I was miss identified, including which Knee, a total of FOUR Times :o

  10. #10
    Senior Member askthecoffeeguy's Avatar
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    Re: Ouch! You burned my tongue!

    If in doubt I order a long black with cold milk on the side, that way at least you have a degree of input into the end product.

    Also, when heading into uncertain territory, local holidays etc, if I am uncertain of the qualtiy of the local brew, I pre-grind my own before we go, and make a flask for the road!

    Having been on the receiving end both as a customer and as a barista / owner I can definitely say that unless you are prepared to have a vested interest in the long term longevity of the joint, i.e. offer to come back and train their staff properly, then its not usually worth the effort...

    Also, if you want to bend someones ear, mention that you write for / contribute to an online coffee discussion forum, and see if the dont jump to attention at the thought of some bad publicity!

    I have also been down the track of recommending that the establishment consult with their coffee supplier and / or local rep vis a vis some hands-on training.

    Even if it means a trip to the big smoke (no pun intended) additional coffee sales is likely to be the end result.

    And at the end of the day, dollar signs are a sure fire way of grabbing and maintaining attention

    Ive been disappointed too many times to go to more than a handful of coffee places Melbourne wide, but what can you do when youve got a long drive ahead, and a fire to outrun!

    Cheers and better luck in future (try some paw paw ointment on that lip!)

    Pat



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    Re: Ouch! You burned my tongue!

    Great idea for a take-with-you-everywhere check list, Andy. Sounds like the beginning of a new post: what items to check

    Robusto

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    Re: Ouch! You burned my tongue!

    Robusto, your profile says today that its been 666 days since you joined. Something beastly going on there... :)

    Does this thread remind anyone else of the lawsuit that McDonalds copped in the USA a few years ago because someone spilt hot coffee on themselves driving over a speedbump? You cant legislate common sense.

    Scoota Gal, I tend to agree with you that the way something is said is pretty important. People who havent worked retail dont always make the best customers. I would LOVE to start/run a cafe, but a big thing that stops me is that a percentage of the public are downright rude, aggressive and selfish. I reckon the most abused cliche around is "The customer is always right". It should be rewritten to be "Most customers are usually right." :)

    The tick sheet to leave at cafes??? Sounds like a good idea at first, but I think it carries a high level of risk. CoffeeSnobs is a catchy name, but I imagine the "Snob" part of it was intended to be a bit of a p***-take, but not too literal - this could get the name out there as literally snobby. I also think it has the ability for "self proclaimed experts" to go around proclaiming themselves a bit too much.

    Mocha"Understated is better"Master :)

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    Re: Ouch! You burned my tongue!

    Quote Originally Posted by MM-MochaMaster link=1165641557/0#11 date=1165804287

    The tick sheet to leave at cafes??? Sounds like a good idea at first, but I think it carries a high level of risk. *CoffeeSnobs is a catchy name, but I imagine the "Snob" part of it was intended to be a bit of a p***-take, but not too literal - this could get the name out there as literally snobby. *I also think it has the ability for "self proclaimed experts" to go around proclaiming themselves a bit too much.

    Mocha"Understated is better"Master :)
    Ahhh - I reckon there is a way to do it without being preachy, snobbish etc. If someone will start the list of coffee must dos then Ill happily write up a draft and post it up for comment.

    ;)

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    Re: Ouch! You burned my tongue!

    Quote Originally Posted by grendel link=1165641557/0#12 date=1165807061
    Quote Originally Posted by MM-MochaMaster link=1165641557/0#11 date=1165804287

    The tick sheet to leave at cafes??? Sounds like a good idea at first, but I think it carries a high level of risk. *CoffeeSnobs is a catchy name, but I imagine the "Snob" part of it was intended to be a bit of a p***-take, but not too literal - this could get the name out there as literally snobby. *I also think it has the ability for "self proclaimed experts" to go around proclaiming themselves a bit too much.

    Mocha"Understated is better"Master :)
    Ahhh - I reckon there is a way to do it without being preachy, snobbish etc. If someone will start the list of coffee must dos then Ill happily write up a draft and post it up for comment.

    ;)
    Tact. Some people have it. Some dont. You appear to.

    Would that be in triplicate? One for the establishment, one for the snob, and one for coffeesnobs to compile a database?

    Mocha"Database R Us"Master

    (Ill stop borrowing from our american friend now)

  15. #15
    mwatt
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    Re: Ouch! You burned my tongue!

    Is there a point that too-hot coffee becomes an OH&S issue? I always cringe when some silly wait-person passes me a coffee over my 16 month old daughters head.


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    Re: Ouch! You burned my tongue!

    In my previous place of employ, all beverages hot or cold were required to be in a cup/mug that had a lid. For the protection of other people and also the equipment (read computers) as per the OH&S guidlines that were developed after a risk assesment was done.

    Edit: However common sense should always prevail. 8-)

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    Re: Ouch! You burned my tongue!

    You could have been a bit more diplomatic, but considering the stress I can understand you being a bit grouchy.

    Another thing that should be pointed out is that if you have burned your tongue to the point that it is blistered and sore for a few days after, you can sue them for negligence (inadequately trained/ too hot milk) and personal injury (the burn itself). You point this out nicely and explain that you are not one to do this - or even send them a letter, but the next person this happens to may decide to sue and they will take notice.

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    Re: Ouch! You burned my tongue!

    Quote Originally Posted by Bon link=1165641557/0#6 date=1165730826
    robusta,

    I believe its your fault you burnt your tongue... especially considering you sat there and watched her make the whole thing. If the alarm bells are going off, wouldnt the first thing you do when you receive it is hold the mug in your hand to see how hot it is? Obviously if its too hot too hold, its going to be too hot to drink!
    I see where you are coming from, Bon, but that is scarcely the point. The point being the ineptitude of establishments which charge money and *provide an inferior service/product. Ninety degrees steaming. Yep, thats what theyve been told is the correct temperature.

    Secondly, I waited...and waited...and waited....with the lid off....until the mug felt reasonably safe. Obviously not long enough.

    Third, why are you so bent on excusing the inexcusible? *This forum is *about rising above tolerance for all things inferior related to coffee.

    I fork out $3.30 for a latte, and I have every right and expectation as a consumer to be served a latte which is not injurious to my health or palate. *I fork out similar cash for toast, and I have every right and expectation to be served material fitting the accepted definition of toast.

    When whats served does not concur with the accepted definition, then if we cop it sweet like tractable sheep ---standards never rise to an acceptable level.

    PS: its RobustO -- with an O

    PPS: MochaMaster points out its been 666 days since I joined coffeesnobs...no wonder Im freeling diabolical!

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    A_M
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    Re: Ouch! You burned my tongue!

    Quote Originally Posted by MM-MochaMaster link=1165641557/0#13 date=1165807602
    Quote Originally Posted by grendel link=1165641557/0#12 date=1165807061
    Quote Originally Posted by MM-MochaMaster link=1165641557/0#11 date=1165804287

    The tick sheet to leave at cafes??? Sounds like a good idea at first, but I think it carries a high level of risk. CoffeeSnobs is a catchy name, but I imagine the "Snob" part of it was intended to be a bit of a p***-take, but not too literal - this could get the name out there as literally snobby. I also think it has the ability for "self proclaimed experts" to go around proclaiming themselves a bit too much.

    Mocha"Understated is better"Master :)
    Ahhh - I reckon there is a way to do it without being preachy, snobbish etc. If someone will start the list of coffee must dos then Ill happily write up a draft and post it up for comment.

    ;)
    Tact. Some people have it. Some dont. You appear to.

    Would that be in triplicate? One for the establishment, one for the snob, and one for coffeesnobs to compile a database?

    Mocha"Database R Us"Master

    (Ill stop borrowing from our american friend now)
    One of my common words at work is the use of the word "tact" spelt t.a.c.t and while I might say t.a.c.t , it is infact short for and means " Technical Ass Covering Today " It is almost as common and our HR and Management when they employ people on MERIT. Mates Employed Regardless of Intellect or Talent.

    I think I need a coffee... Off topic again.

  20. #20
    Senior Member askthecoffeeguy's Avatar
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    Re: Ouch! You burned my tongue!

    As far as owing a cafe goes i can say that we dont get to many grumpy / rude customers - and on the odd occasion that we do get one, I have no hesitation in saying:

    "Sir / Madam" (I only say that when I really dont like someone)
    "Perhaps you would be better serviced elsewhere?"

    i.e. piss off!

    Ive also physically ejected a number of patrons (but not for awhile) - but believe me, they deserved it!

  21. #21
    Bon
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    Re: Ouch! You burned my tongue!

    Quote Originally Posted by robusto link=1165641557/15#17 date=1165830884
    I see where you are coming from, Bon, but that is scarcely the point. The point being the ineptitude of establishments which charge money and provide an inferior service/product. Ninety degrees steaming. Yep, thats what theyve been told is the correct temperature.

    Third, why are you so bent on excusing the inexcusible? This forum is about rising above tolerance for all things inferior related to coffee.

    I fork out $3.30 for a latte, and I have every right and expectation as a consumer to be served a latte which is not injurious to my health or palate. I fork out similar cash for toast, and I have every right and expectation to be served material fitting the accepted definition of toast.
    I didnt see your thread as a general-wide thing on the standard of coffee here in Oz, but more about your tongue being burnt... excuse me if I got it wrong.

    Im not happy with the current coffee standards, nor am I willing to accept them... I used to have a local cafe I would visit every day, but as my pallette picked up I realised how bad the coffee actually was (major problem here was the beans & their freshness). In the end, my friend & I subtly told the owner we didnt think the beans much were chop - we thought wed have some pull over him as he asked us how the coffee was when the new baristas were getting trained up. He didnt seem willing to listen, so we chose to walk and have never been back in there and had a coffee since, only food very occasionally.




  22. #22
    Senior Member Sketchy's Avatar
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    Re: Ouch! You burned my tongue!

    [
    [/QUOTE]
    I see where you are coming from, Bon, but that is scarcely the point. The point being the ineptitude of establishments which charge money and *provide an inferior service/product. Ninety degrees steaming. Yep, thats what theyve been told is the correct temperature.

    Secondly, I waited...and waited...and waited....with the lid off....until the mug felt reasonably safe. Obviously not long enough.

    Third, why are you so bent on excusing the inexcusible? *This forum is *about rising above tolerance for all things inferior related to coffee.

    I fork out $3.30 for a latte, and I have every right and expectation as a consumer to be served a latte which is not injurious to my health or palate. *I fork out similar cash for toast, and I have every right and expectation to be served material fitting the accepted definition of toast.

    When whats served does not concur with the accepted definition, then if we cop it sweet like tractable sheep ---standards never rise to an acceptable level.

    PS: its RobustO -- with an O

    PPS: MochaMaster points out its been 666 days since I joined coffeesnobs...no wonder Im freeling diabolical![/QUOTE]

    Do you go to KFC and tell them how they should make there chicken.
    If that is how they like to serve There food and coffee then its there choice not yours no matter how wrong it is.

    LE

    Ps i always double check the temp of coffee im drinking if i have milk in it.

  23. #23
    Sleep is overrated Thundergod's Avatar
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    Re: Ouch! You burned my tongue!

    The difference is that KFC advertise what their chicken is.
    Southern Fried with 11 secret herbs and spices.

    Unless this establishment advertised "scalding coffee" and robusto missed the sign, then customers expect to get a standard latte.
    I dont remember them teaching me that milk for lattes had to be heated to 90 degrees.
    Do you know something I dont know?

    And if I asked you to describe toast, would your description match what robusto got or what he expected?

    "Their" way is so far short of an acceptable standard, and I cant imagine why you are trying to defend them.

  24. #24
    A_M
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    Re: Ouch! You burned my tongue!

    Quote Originally Posted by Thundergod link=1165641557/15#22 date=1165917108
    The difference is that KFC advertise what their chicken is.
    Southern Fried with 11 secret herbs and spices.

    Unless this establishment advertised "scalding coffee" and robusto missed the sign, then customers expect to get a standard latte.
    I dont remember them teaching me that milk for lattes had to be heated to 90 degrees.
    Do you know something I dont know?

    And if I asked you to describe toast, would your description match what robusto got or what he expected?

    "Their" way is so far short of an acceptable standard, and I cant imagine why you are trying to defend them.
    So if the chicken was served Cold, that would be fine as it is still Southern Fried with 11 secret herbs and spices.

    1: I could visit 10 Coffee shops in a row and never get two lattes the same. Some times in the same shop even.
    2: My wife would have loved the toast as described, I like mine burnt
    3: MacDonald’s I understand serve warm coffee?
    4: I would also suggest that 10 CS members would have different comments and some quite different if presented with a cup of coffee that was cloned 9 times.

    Standard... No such a thing... Not even in petrol, one station to the next, and it can be different.

    At the end of the day I get the feeling that this topic has slipped sideways some what, and not to where I thought it might be going. Which was around how do you provide feedback, such that the establishment might take notice.

    For that matter, who is to say I am right or that your correct. Thus the shop / establishment has to contend with Non Standard customers and the fact that they all want something a little different. Some where they have to draw the line as well.

    The important fact is the outcome is via the manner in which they respond and if we feel that we have been heard.

    I made a comment today at a coffee shop, as my cup had a significant number of coffee grinds in it !!!

    My other 4 co workers cups were all clean. A nod and a thanks, or a comment, anything that suggested I had been heard would have been fine.

    I got a shrug, NOT what I wanted, so I guess I can be anal too, but the coffee was actually very good.




    RobostO I hope ya feeling better. Got burnt today by what appeared to be a warm sausage roll. :P "I hate Microwaves"

  25. #25
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    Re: Ouch! You burned my tongue!

    I think at the end of the day, the lack of patronage at this particular establishment, as described by Robusto, is proof enough that their food/coffee is not up to a typical customers "standard".
    I have certainly been in similar positions as Robusto and have also lost my cool, in hindsight I always wish I had of communicated differently. But in the heat of the moment, with a burning tongue, most of us probably dont respond with a clear mind.
    Perhaps the greater issue, with the coffee anyway, is the fact that the standardisation needs to be with the people who train the baristas. Maybe that is where the emphasis needs to be placed so that all barista are being trained equally from their coffee supplier. I imagine there is no regulation with this at the moment?
    I am sure we have all been at cafes where you have seen a customer return a coffee complaining it is too cold when the barista as aimed at 60-65 degree mark. Perhaps after a number of times of this happening a barista packs the poos and decides to burn the crap out of everyones milk and creates a trend that suits their clintelle.
    But I cant imagine 90 degrees being in anyones standard for milk.

    I personally struggle with the idea of a feedback sheet being left behind on a table. But each to their own I guess and I do see value in leaving feedback about the good, the bad, and the ugly. So perhaps for some the score sheet will suit.

  26. #26
    Sleep is overrated Thundergod's Avatar
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    Re: Ouch! You burned my tongue!

    Quote Originally Posted by AngerManagement link=1165641557/15#23 date=1165923112
    So if the chicken was served Cold, that would be fine as it is still Southern Fried with 11 secret herbs and spices.
    Now AM thats not very nice being so picky when I find this forum a place where I can drop my guard a bit and relax.
    Need I state the bleedin obvious and describe to the nth degree exactly what is expected when you order KFC?

    Back to robustos poor service.

    Toast
    From Wikipedia, the free encyclopedia

    Toast is bread that has been browned by exposure to dry heat. This browning reaction is a form of Maillard reaction. Toasting warms the bread and also makes it crisp so that it holds toppings more securely including butter, garlic, cheese, and jam and/or jelly.
    Notice "browned" and "crisp".
    Certainly not what robusto was served.


  27. #27
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    Re: Ouch! You burned my tongue!

    ;D ;D ;D
    TG that is such a good use of wikipedia! Unless I find your name as the person who posted the article ;)

  28. #28
    Sleep is overrated Thundergod's Avatar
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    Re: Ouch! You burned my tongue!

    My Wikipedia User name is Thundergod.

    http://en.wikipedia.org/w/index.php?title=Coffee_snob&action=history

  29. #29
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    Re: Ouch! You burned my tongue!

    Behmor Brazen - $249 - Free Freight
    Folks, with global chains such as KFC and McDonalds, you get absolute consistency. By virtue of the brand, you KNOW what you are going to get. There are no shocks. No ugly suprises.

    Cardboard with a dash of pickle for flavour, if that is your lip-smacking delight. There really isnt much ground for complaint because of this consistency. The only ground would be if, say, the pickle was inadvertently omited.

    Now, with thousands of cafes around the place, there is no one brand to guarantee that consistency. Its a bit of a gamble.

    But, in place of the "brand" is the product name itself. Latte, cappucino, toast, rye bread. Its this product name which should be some indication of what to expect. Gross deviation from the definition should not, in the interests of consumerism, be allowed. Or tolerated.

    Its like the English language. Theres no law to say when to use "there" or "their". But we all know where each is coming from when we follow defined rules of grammar.

    Otherwise, anarchy prevails. And tongues get burned.

    Robusto



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