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Thread: Unsatisfying coffee experience...?

  1. #1
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    Unsatisfying coffee experience...?

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    So I tried another cafe today (which I wont name) that used respected and locally roasted beans and also got a good write up in a review.

    Waited for my latte in anticipation and out it came with a perfect rosetta and beautifully textured microfoam. The only problem was, the coffee was white as paint ceiling! It serious looked liked a a whole lot of milk with a dash of espresso.

    Now, with milk foam like this and a fabulous rosetta pour, surely the barista must have known what they were doing! Perhaps a signature brew that looks unique and taste just look any good coffee? Well, unfortunately the result was not great and it seriously tasted like watered down hot milk.

    So I drank a little, pulled a face, left and vowed never to go back... having thought about it now, I should have taken it back to the Barista and complained... otherwise how else would they know?

    Does anyone ever send back poor coffee?

    Me thinks I should go back tomorrow again...

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    Re: Unsatisfying coffee experience...?

    Sometimes. If its from somewhere that I cant really expect much better Ill normally accept that and just drink it (or leave it) - chances are they wouldnt care particularly or know how to fix it or be bothered to ask. For example, I had morning tea at a Starbucks a few months back which I knew was a risky proposition upfront; I asked for a double ristretto, the girl didnt even know what it was and had to be told how to make it and the pour almost looked like lemon cordial by the time she stopped it. Unless you want your $2 back, whats the point in returning something saying the grind is too coarse or the extraction too long if theyre just going to look at you blankly?

    But somewhere thats using fresh coffee and pouring latte art (not that thats the only yardstick) are obviously trying to do something better than the next shop so theyre more likely to be receptive to constructive and informed feedback. It may be they were trying a new blend that day, or had just calibrated the machine or something (or had a work experience student on, shock horror!). Places that are trying to be the best normally welcome feedback on ways their product / service can be improved.

    Greg

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    Sleep is overrated Thundergod's Avatar
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    Re: Unsatisfying coffee experience...?

    I dont send bad coffee back because I dont buy out any more.

    The last time I remember anything similar Id been out for a weekend breakfast and told them I was deciding about whether or not to have a coffee.

    I watched them behind the machine for a while and eventually when questioned I said I would give it a try provided they cleaned the steam wand first.

    Yuk I know but everything else looked good and they just didnt clean it after EVERY use.

    We ended up having a discussion about the problems they were having with the wand wearing and being hard to clean.

    The coffee turned out to be nothing special but not the worst Ive had.


    By the way, just because they use respected coffee doesnt mean they know how to do it justice.

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    Re: Unsatisfying coffee experience...?

    As a cafe owner, maybe you ordered the wrong coffee? You said it tasted like watered down hot milk. That sounds like a latte to me. Order a short mac or piccolo or even a strong flat white. Remember most cafes the produce lattes are for your mainstream customers that cant drink strong coffee. Also this cafe is most likely producing espresso that is 30mls. When you think about it, 30mls of espresso and 170-180mls of milk, that sounds pretty milky to me. Sounds like a dash of espresso and a whole lot of milk. Excatly what makes a latte. If they are using coffee that is a little too fresh the espresso would not have cut through the milk.
    If you want to really test the barista and make judgement on the cafe. Talk to the barista and let them know what you like. Maybe you are missing a great experience because of your expectation. It is important for all serious coffee drinkers to get to know the cafe and barista. If they are good they will get to know your order and know what you like.
    Going to a cafe with expectations because they got a review is pretty hard to live up too. Making up to 300-800 coffees a day in a cafe you are going to make mistakes and not everyone is going to be happy.
    Sending back coffee is great feedback. The extraction might look good, but it could taste like crap because the grinder is a little hot. We have 6 grinders in the shop and taste every second espresso to maintain some standards. But every now and again a coffee will get returned or be bad.
    One thing i would love to do. Anyone who wants to experience what it is like during rush I would love to get them behind the machine with me. Get them to write up on this forum and share their experience. See how the team works and live with the pressure and expectation of every customer. Would be great reading. Anyone up for the challenge?

    AndyL


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    Re: Unsatisfying coffee experience...?

    Totally agree with Andy on that one.

    When I make a latte in a slightly bigger cup, it tastes really really weak and tasteless to me but my friends seem to enjoy it.

    For your average coffee drinker, its no big deal. Thats why I dont drink coffees outside anymore. I like my coffee made in a specfic way. My own bare hands!

    Id love to come to your cafe Andy!

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    Re: Unsatisfying coffee experience...?

    Also guys its upsetting to hear people not supporting the cafe industry. There is a place for everyone and even bad coffee. People put their lives on the line and go for that dream. Many cafes near me really do it really hard. One owner starts work at 3am in the morning and finishes at 6pm. Yes the coffee is bad, but i admire him. I dont want to take his business away I want him to be really busy. I want everyone to be busy.
    To not drink coffee out anymore is an idea that closes your mind and is wrong. Many cafes push the boundaries and create new guild lines to great coffee.
    Greg.... Ordering a ristretto in starbucks? Why would you do that, knowing you are not going to get what you want. I wouldnt go to a subway and ask for a sourdough baguette with a 150 year old culture and isigny butter. But I guess it got you your story!!!

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    Re: Unsatisfying coffee experience...?

    Im generally a milk-based drinker, but usually sway and vary my coffee order from espresso, picolo and anything through to flat whites... depending on time of day, mood, shape of the moon. You may say coffee-versatile ;D

    I thought it was strange though for this particular order to be "snow white" in looks even for a 210ml glass. I looked around at other tables but none had lattes... perhaps I should have waited and see if mine was just an anomaly. The point of this post was of course, not to pick on this cafe but to see what the general consensus (or etiquette?) was on providing such feedback.

    Quote Originally Posted by AndyL link=1210853041/0#5 date=1210857070
    Also guys its upsetting to hear people not supporting the cafe industry.... To not drink coffee out anymore is an idea that closes your mind and is wrong. Many cafes push the boundaries and create new guild lines to great coffee.
    I concur with this point. Even though I can make a relatively decent cup of coffee at home, I still nevertheless buy coffee out. I usually try a different cafe or espresso bar every day and somewhat come up with my own mental notes and favorite places/brands/barista to go to/recommend. Yesterday I paid $7 for a machiatto, a bit extreme by comparison to what I normally spend but hey I was there, and fell into the moment. Dont even ask me how much I paid for Kopi Luwak shot a few weeks ago! My point with being passionate about coffee is to experience and in my case learn what is out there... even though I may get a bad cup or two along the way ;)

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    Re: Unsatisfying coffee experience...?

    Quote Originally Posted by AndyL link=1210853041/0#5 date=1210857070
    Also guys its upsetting to hear people not supporting the cafe industry. There is a place for everyone and even bad coffee. People put their lives on the line and go for that dream. Many cafes near me really do it really hard. One owner starts work at 3am in the morning and finishes at 6pm. Yes the coffee is bad, but i admire him. I dont want to take his business away I want him to be really busy. I want everyone to be busy.
    To not drink coffee out anymore is an idea that closes your mind and is wrong. Many cafes push the boundaries and create new guild lines to great coffee.
    Greg.... Ordering a ristretto in starbucks? Why would you do that, knowing you are not going to get what you want. I wouldnt go to a subway and ask for a sourdough baguette with a 150 year old culture and isigny butter. But I guess it got you your story!!!
    Andy; I agree with your motive and (having worked in a busy espresso bar myself) know that cafe owners work both hard and long. However their ultimate aim, presumably, is to make coffee people want to drink. Id love that guy to be busy as Id love all cafes to be busy, but they should get that business by providing good quality coffee, not hoping that a regular stream of good samaritans will keep them afloat while they continue to serve up substandard product. Thats why most of us who are particular about coffee, when we do go out, vote with our feet and give our business to those few places that provide good quality coffee which encourages them to keep going. Supporting those who make bad coffee is just as much a disincentive for them to improve as it is a discouragement to those who are doing it right and deserved the business in the first place. If the guy youre referring to is that keen about trying to make the business run, Id hope hed be open to suggestions on how to improve his product - those are the sorts of people were happy to give a chance. Unfortunately most operators dont know and dont care about whats required to get really good coffee and are happy to serve mediocre product which satisfies those who think coffee has to have sugar.

    Regarding the ristretto, this is actually a retelling of the full story I posted a month or so ago so I didnt recount all the detail. I was there for morning tea not for coffee and only got it as an afterthought because they were offering some specialty coffee (Costa Rican I think it was) and advertised people to give it a try so I thought I would, but hoped theyd make it in such a way that it was as least likely to be overextracted as possible. I didnt expect much but Id never actually tried one from there before; what I got was about what I expected so I didnt take it back. If I go there again itll be for the food not the coffee but at least Ive given them a try.

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    Re: Unsatisfying coffee experience...?

    One of the benefits of getting to know the staff at a cafe and becoming a regular there is that if the occasional stray slips under the radar you can simply take it back and ask for it to be remade to your own expectations - and in many cases the owner / barista will be only too willing to comply

    I love it when a customer draws a (in their view) substandard coffee to my attention, and more often than not (its a bit late after they have finished it) I will make it for them again as it gives me the opportunity to exceed their expectations

    Yesterday I remade a coffee for a woman as she accidentally dropped her take away as she was walking out the door.

    Was I obliged to make her another one?

    Strictly speaking, no.

    And she even offered to pay for the replacement and questioned why I would replace it free of charge.

    To which I replied that its not just about the coffee, its about providing a level of service that people would be willing to come back for

    Its what differentiates you from the other guy

    Great coffee should be the starting point - not the finishing point

    Pat

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    Re: Unsatisfying coffee experience...?

    I think this raises an interesting question. Does the customer always know what they are ordering? Or does the customer always get what they expect. Alot of this can come down to a lack of indusrty standards, it seems every coffee standard is set by the individual coffee suppliers instead of within the cafe industry.

    I always encourage people to complain when they are not happy. Im more than happy to remake a coffee for an unhappy customer, if they are right or not (to an extent). alot of the time they may have just oredered the wrong drink because of a lack of industry standards. 30in30, maybe your drink was below the cafes standards, but maybe it just wasnt what you expected. How would we know if you dont complain.


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    Senior Member Stan's Avatar
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    Re: Unsatisfying coffee experience...?

    I regularly drink coffee at cafes and do have a couple of favorites. However when I go out to drink coffee my expectations are not high. I have one shop where we are more than regular as my wife loves a specialty drink and I have a latte and over the time we have been going there my latte is prepared a little stronger than their regular latte.

    This is because I have taken the time to talk to them. I have been to a Starbucks on the Gold Coast and will never darken their door again, but I will continue to frequent cafes as this is a social event and not all about the coffee. If I want a great coffee I either drink it at home or I go to particular cafes where I know there is the level of experience and love of coffee - otherwise I just enjoy the company. I have even driven over 80 kilometers just for a good coffee and conversation. ;)

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    Senior Member greenman's Avatar
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    Re: Unsatisfying coffee experience...?

    It is so exciting in Perth at the moment, new quality coffee outlets are opening up giving a wonderful choice, especially in the CBD--Urbanistar, Cafe 54, Velvet, Zekka, Ristretto, No. 1 Epic in West Perth and the list goes on.
    There are still heaps of franchise cafes but one does not have to endure bad coffee if well informed about where to go aka Cafe Grendel Perth coffee map!!

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    Re: Unsatisfying coffee experience...?

    I have been tempted many times to ask to pay twice as much for the coffee if I could make it myself :P

    Its the ultimate arrogance though and I dont think i could bring myself to do it (aside from the fact they definitely say no!)

    but Im sure youve all thought it before! "I just want a good coffee... and if you just did this, this and this, it would be SO much better!"

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    Re: Unsatisfying coffee experience...?

    i have several times at outdoor festivals offered to make my own coffee and twice i ended up working the stalls! On one occasion i got my entry fee back and made $100 for the night which wasnt bad considering it was a 5 day festival!

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    Re: Unsatisfying coffee experience...?

    maybe i should be more bold! :o

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    Re: Unsatisfying coffee experience...?



    Most cafe owners are food orientaited and serve coffee as an acompaniment not the other way around

    Coffee is used to wash the food down


    Setting up a cafe business can cost ones home if it does not succeed so they conduct there bisiness on the safe and proven road

    People can live without coffee but not without food

    KK




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    Re: Unsatisfying coffee experience...?

    Quote Originally Posted by askthecoffeeguy link=1210853041/0#8 date=1210865426
    One of the benefits of getting to know the staff at a cafe and becoming a regular there is that if the occasional stray slips under the radar you can simply take it back and ask for it to be remade to your own expectations - and in many cases the owner / barista will be only too willing to comply
    True, although I see things a little differently.

    For me, there are three advantages to getting to know the baristas:

    1. They make more of an effort when they see you (which is an ask - come on, they may have already made 200 that day!)
    2. The relationship itself is rewarding - how are you, how was golf on the weekend, you look tired - have a muffin!, and
    3. When they occasionally make a bad coffee, the above points already make up for it.

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    Re: Unsatisfying coffee experience...?

    I agree with pioneer roastery on this if a person ask for a large latte, do they get a double shot of espresso? Not always sometimes you just get a longer drawn out shot of rubbish using a single coffee dose other times you just get more milk.There should be better standards but its easy to make crap coffee.
    Had the pleasure of getting a standard size takeaway latte from Luca at Veneziano, last beanbay pickup, he even through in a bit of art, so there is great coffee out there you just gotta go looking for it

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    Re: Unsatisfying coffee experience...?

    Hervey bay boat club make all ther coffee using double shots, very nice coffee cake very nice.milk is only frothed once only
    cheers poddy66

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    Sleep is overrated Thundergod's Avatar
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    Re: Unsatisfying coffee experience...?

    If I do order when out I take the trouble to make sure they understand what I want.

    I like a flat white made with a double shot.
    If I ask for a flat white Ill probably only get a single shot and that would be my fault.

    I remeber seeing a coffee cart at the uni my daughter went to and the menu made it reasonably clear that if I hadnt specified the extra shot (and pay for it) then I was not going to get what I was after.

    I have no problem with paying for an extra shot.

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    Re: Unsatisfying coffee experience...?

    Quote Originally Posted by Menace link=1210853041/0#12 date=1210897204
    I have been tempted many times to ask to pay twice as much for the coffee if I could make it myself :P

    Its the ultimate arrogance though and I dont think i could bring myself to do it (aside from the fact they definitely say no!)

    but Im sure youve all thought it before! "I just want a good coffee... and if you just did this, this and this, it would be SO much better!"
    I had an interesting experience in Tasmania at a very nice, relatively new restaurant. I decided, after much hesitation, to order an espresso at the end of the meal. I could see the co-owner behind the machine, trying very hard to do the right thing. The result, however, was mediocre, as expected. Nevertheless, since we were the last to leave, and after some very nice wine, I decided to discuss it with him. These people were so keen to present the best quality they could in everything they made, and had done an industry course. However, they had stale coffee because they were forced to order too much for their needs from a poor roaster, and hadnt worked out the technique. I ended up pulling shots for an hour and talking to them, just teaching them how to get the best out of their gear (a Wega and a K8) - at least to the best of my basic ability! :) But they were hungry for information because they cared, and thats what will make them successful.

    I think, if you approach it the right way, feedback of this kind can only be beneficial to a cafe or restaurant. And, if they dont want it, then they also dont deserve you as a customer. No one is obliged to support a cafe that doesnt offer you what you want. However, what you want might not be just coffee. I still go to a cafe in Sydney where the coffee is undrinkable, because I like the place. So I support them by buying their soft drinks or gelato - but never their horrid coffee! This will never improve, because they have made a pact with the Big V devil.

    matt

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    Re: Unsatisfying coffee experience...?

    Quote Originally Posted by Thundergod link=1210853041/15#19 date=1210920933
    I remeber seeing a coffee cart at the uni my daughter went to and the menu made it reasonably clear that if I hadnt specified the extra shot (and pay for it) then I was not going to get what I was after.

    I have no problem with paying for an extra shot.
    I have a big problem with paying for an extra shot. Its only another 7g of coffee - you shouldnt have to pay an extra $2 for that.

    matt

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    Re: Unsatisfying coffee experience...?

    Quote Originally Posted by Dolcimelo link=1210853041/15#21 date=1210926098

    I have a big problem with paying for an extra shot. Its only another 7g of coffee - you shouldnt have to pay an extra $2 for that.

    matt
    Me too Matt. *I only serve doubles - if customers like their coffee weak, I just cut it short. *At $2.50 a cuppa, I think thats pretty good value. ;)

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    Re: Unsatisfying coffee experience...?

    At the counter of a restaurant that I will not name, I ordered the two coffees that we both wanted. We were given a number to put on the table that we sat at and waited.....the "barista" was speaking on his phone and plainly way-too busy to pull our shots....we sat bemused....a waitress walked past 5 minutes later and I drew her attention to the fact that we were waiting for coffees that we had ordered.

    She went to the counter and spoke to the girl that took our order. The barista was still on his phone.....

    Five minutes later the coffees arrived. The boss arrived and the barista quickly hung up his phone. The coffees had no crema and tasted a bit like instant tea tasted (remember instant tea?).

    We left without taking a second sip.

    On our way out, the owner/manager said "That was quick!"

    I bit my tongue but said "The coffees were truly awful!!!"

    He looked shocked.

    I made a vow never to return in spite of the entertaining floorshow.

    My car was a few minutes walk from the restaurant but by the time we reached it, the owner/manager had caught up to us and apologised and refunded the money that we paid to him.

    He apologised and said that his staff had originally not taken note of the order and when reminded, thought that we wanted the coffees in take-away cups. They were poured into those but then tipped into proper cups when someone behind the counter said that they werent ordered as take-aways.

    All of that aside, the coffees were sh@t and it didnt have much to do with the array of cups.

    The boss said that he took pride in his coffee (yeah....right!) but his staff...(all of them)...would have been fabulous candidates for a Gordon Ramsay onslaught.

    All-in-all a funny experience...I was happy to return home under the realisation that "Carmelita Spatz" (my Futurmat) would be up to speed and waiting for our return...ready to do her magic.

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    Re: Unsatisfying coffee experience...?

    $2 for an extra shot is a bit rich, most I have seen locally (Hornby, Christchurch) are 50c - $1 for an extra shot,not the biggest expense ever.

    Sen

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    Sleep is overrated Thundergod's Avatar
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    Re: Unsatisfying coffee experience...?

    Quote Originally Posted by Dolcimelo link=1210853041/15#21 date=1210926098
    Quote Originally Posted by Thundergod link=1210853041/15#19 date=1210920933
    I remeber seeing a coffee cart at the uni my daughter went to and the menu made it reasonably clear that if I hadnt specified the extra shot (and pay for it) then I was not going to get what I was after.

    I have no problem with paying for an extra shot.
    I have a big problem with paying for an extra shot. Its only another 7g of coffee - you shouldnt have to pay an extra $2 for that.

    matt
    It was only an extra 50 cents.

    If it was $2 theyd have seen the back of me after I asked why so much.

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    Re: Unsatisfying coffee experience...?

    Im pleased it was only 50c, as I have paid (reluctantly) and seen (often) double shots for double price. Still, I wouldnt pay an extra 50c, either. I wouldnt pay extra anything for a double shot. Thats just my view, but it says something to me when I see that. Its saying "youre getting something extra, so Im charging you something extra". But Im not getting something extra, Im just getting an ordinary coffee. The milks extra, if I have it, and I expect to pay for that. I expect to pay a reasonable amount for a good coffee, so the cafe can stay in business and I can keep getting good coffees. But there is no good reason to charge extra for 14g of coffee. If I think $7 is o.k. for a great coffee, Ill pay it - but not if a single is only $3.50.

    Again, just my view.

    matt

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    Re: Unsatisfying coffee experience...?

    Quote Originally Posted by cuppacoffee link=1210853041/15#22 date=1210927474
    Me too Matt. I only serve doubles - if customers like their coffee weak, I just cut it short. At $2.50 a cuppa, I think thats pretty good value. ;)
    Dennis, I think $2.50 is excellent value!

    matt

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    Senior Member Sketchy's Avatar
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    Re: Unsatisfying coffee experience...?

    Hi All
    Back to the first post, if the coffee was so milky white how did it have latte art. No colour means no art.
    I always ask how strong the coffee is and if i think it needs it ill pay for extra shots (sometimes up to 4 extra When i need a hit).

    LE

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    Re: Unsatisfying coffee experience...?

    Quote Originally Posted by Koffee Kosmo link=1210853041/15#15 date=1210912985

    People can live without coffee but not without food

    KK


    what the? no way man food you can get anywhere but good coffee is to die for!!! ;D


    and while were on the subject of paying extra for a double shot - if youre pulling 22gm double baskets and paying $30 plus per kilo for your coffee (as I do in my new store) then youre certainly looking at significantly more than an extra 7c for an extra shot

    still, I charge no more for an extra shot as we simply factor this into the asking price in the first place

    cheers,

    pat

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    Re: Unsatisfying coffee experience...?

    I must agree with Pat on this, bad coffee can ruin a day a weekend a holiday, but food, you are bound to find good if youre on a holiday.But maybe not good coffee

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    Re: Unsatisfying coffee experience...?

    At work we do not charge for:

    Soy - we use Bonsoy which costs an arm and a leg when we can have Vitasoy for next to nothing.

    Decaf - we grind on demand with a Malkoenig K30. The decaf is $40/kg too

    Strong/extra shots - regardless of whether you want a stronger coffee, be it a triple shot or quad shot, I dont charge. All our large 12oz takeaways already come with a longer than usual double ristretto base....not quite 60mL.....more like 45mL to 50mL


  33. #33
    Senior Member greenman's Avatar
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    Re: Unsatisfying coffee experience...?

    On Friday I went to Urbanistar and Zekka in Perth, both charged me $3.50 for a long machiato and the coffee was excellent.
    Yesterday I had lunch at a cafe in Subiaco, the food was wonderful and I would go back for the food but a long mach cost me $4.30 S(it seems one has to pay a premium for crappy coffee!!) it was overextracted and bitter, looks like freshly sqeezed oj there next time.

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    Re: Unsatisfying coffee experience...?

    I wish we could charge those prices in Melbourne

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    Re: Unsatisfying coffee experience...?

    Andy, Im sure we can, we just too pussy to fear customer backlash. I could easily charge an extra 20c per cup of coffee at Veneziano no problems. I doubt many people would bitch...if they do, Ill tell them to go drink their Piazza Doro which is available at their canteen. Thats an extra few hundred dollars in the bank.

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    Re: Unsatisfying coffee experience...?

    Quote Originally Posted by poddy66 link=1210853041/15#18 date=1210920839
    Hervey bay boat club make all ther coffee using double shots, very nice coffee cake very nice.milk is only frothed once only
    cheers poddy66
    Just out of interest. How many cafe owners out there would use a double shot in an 8oz cup. I think this could be risky as a lot of people in my experience find a double in an 8oz far too strong. Especially the blue rinse set.

  37. #37
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    Re: Unsatisfying coffee experience...?

    Yesterday, inspired by this thread I sent a coffee back because the milk was scolded. It was actually received quite well and the barista delivered the coffee to me and told me what temperature she had heated it to. Second coffee was great. If I had have settled for the first one I would have went home annoyed as I drove to the other side of the coast to sample their coffee. So I can no categorically say that sending back coffees defiantly pays off.

    BTW it was at little beans in Nobbies Beach gold coast and It was very nice coffee. The cafe itself does not have a warm atmosphere. However I will go back as it is a nightmare getting a good coffee on the coast. Does anyone else know of any good cafes on the gold coast?

    J


  38. #38
    Gar
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    Re: Unsatisfying coffee experience...?

    The last time I complained about a coffee was in a hospital cafe. I ordered a take away flat white and the person serving me proceeded to pour the milk from a jug which had presumably been heated for the previous customer walking out the door as I was walking in. When I tasted it and said to her that the cofee was a bit cold, all she could manage as a response was Oh and she then just stood there looking at me. I waited for a few seconds expecting her to ask if I wanted another one but she didnt. I should have asked her to, but I was so astonished by her attitude I ended up just walking out.

  39. #39
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    Re: Unsatisfying coffee experience...?

    heres my two cents worth...

    If you go to a place regularly, the barista and staff should get to know you superficially. Once names, pleasantries and you gain good report, then i think its fair game to send things back. I think its still ok to send back something even if you dont know them because each customer should be treated equally and favourites shouldnt influence anything.

    I think im at the stage where i only go to cafes or places that make coffee to my liking. And these places, if the coffee isnt to my liking then the times ive chatted with the baristas, they have been more than happy to change it over. Making a good coffee is both an Art and Science. If the Barista is one who enjoys what they do then im sure theyre more than happy to take both constructive criticism and compliments alike.

    Cheers



  40. #40
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    Re: Unsatisfying coffee experience...?

    I live in port melbourne and have eagerly been watching a new cafe being fitted out in South Melbourne. What caught my attention was a big red Diedrich roaster and a big shiny coffee machine. It looked like the ingredients for great, fresh coffee near my local supermarket.

    So walked in and ordered a flat white yesterday - it was ok, but nothing near what I make at home.

    Three clues to why their coffee would not be that good

    1. Their doser was full of coffee - so clearly had ground enough coffee for a few hours
    2. Their shelves were full of coffee in nicely printed packets - but no air valves for escaping gas
    3. No roast dates on the packets

    I was really disappointed - thinking, here is a place with a great roaster, some cash to fit and equip the place properly, yet they have clearly not got the basics right with respect to understanding coffee.

    You would think that by investing so much financially, they would have invested more in understanding their product.

    Luckily St Alis is only a km away.

    Ben

  41. #41
    Senior Member Dennis's Avatar
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    Re: Unsatisfying coffee experience...?

    Hi Ben_S - Having a non-functioning roaster in a cafe is becoming a trend. ;)

  42. #42
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    Re: Unsatisfying coffee experience...?

    Hi Dennis

    They were actually roasting, just not sure if they actually knew what they were doing.

    Ben

  43. #43
    Senior Member Dennis's Avatar
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    Re: Unsatisfying coffee experience...?

    Quote Originally Posted by Ben_S link=1210853041/30#41 date=1212281628
    Hi Dennis

    They were actually roasting, just not sure if they actually knew what they were doing.

    Ben
    Thats even worse Ben, and a real pity...f they keep it up there may be a 2nd hand Diedrich on the market. ;D

  44. #44
    Wine_of_the_Bean
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    Re: Unsatisfying coffee experience...?

    You looking for a partner for Dudley Den?

  45. #45
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    Re: Unsatisfying coffee experience...?

    Quote Originally Posted by Wine_of_the_Bean link=1210853041/30#43 date=1212283096
    You looking for a partner for Dudley Den?

    Now thats an idea...... maybe he could start a breeding program and sell off the baby Diedrichs...... ;) ;D ;D ;D ;D

  46. #46
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    Re: Unsatisfying coffee experience...?

    Quote Originally Posted by Dennis link=1210853041/30#42 date=1212282333
    Quote Originally Posted by Ben_S link=1210853041/30#41 date=1212281628
    Hi Dennis

    They were actually roasting, just not sure if they actually knew what they were doing.

    Ben
    Thats even worse Ben, and a real pity...f they keep it up there may be a 2nd hand Diedrich on the market. ;D

    Yeah - it might even fit in my kitchen ;D

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    Re: Unsatisfying coffee experience...?

    Quote Originally Posted by JavaB link=1210853041/30#44 date=1212283220
    Quote Originally Posted by Wine_of_the_Bean link=1210853041/30#43 date=1212283096
    You looking for a partner for Dudley Den?
    Now thats an idea...... maybe he could start a breeding program and sell off the baby Diedrichs...... ;) ;D ;D ;D ;D
    With my mini-me budget, Id be in the market for a mini-me Diedrich :D

  48. #48
    Sleep is overrated Thundergod's Avatar
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    Re: Unsatisfying coffee experience...?

    Quote Originally Posted by JavaB link=1210853041/30#44 date=1212283220
    Quote Originally Posted by Wine_of_the_Bean link=1210853041/30#43 date=1212283096
    You looking for a partner for Dudley Den?

    Now thats an idea...... maybe he could start a breeding program and sell off the baby Diedrichs...... ;) ;D ;D ;D ;D
    Ben_S said it was a red one.
    Same as Dudley.
    Dont they have to be different colours to breed?

  49. #49
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    Re: Unsatisfying coffee experience...?

    Sorry, may be getting off topic here, but feel I have a right of reply... ;D

    One Dudley is more than enough for me atm. Accountant said to, "stop spending money" ages ago. ::)

    Though speaking of breeding, I think Sue wants to get Bongo a girlfriend. :o

    Might be giving away a free rabbit with every kg of beans soon. ;D

  50. #50
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    Re: Unsatisfying coffee experience...?

    Behmor Brazen - $249 - Free Freight
    Quote Originally Posted by Dennis link=1210853041/45#48 date=1212305019

    Though speaking of breeding, I think Sue wants to get Bongo a girlfriend. :o

    Might be giving away a free rabbit with every kg of beans soon. ;D
    Will you offer those rabbits ground for those you dont have a grinder at home :P



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